Lance Thames Email & Phone Number

Dallas, Texas, United States

• Seasoned professional with extensive expertise in navigating complex regulatory landscapes and ensuring organizational adherence to compliance standards.• Proven track record in developing and implementing robust compliance frameworks to mitigate risks and safeguard the integrity of business operations.• Dedicated to fostering a culture of compliance through the design and delivery of targeted training programs, ensuring a well-informed workforce.• Skilled in conducting thorough compliance audits and monitoring activities to identify areas for improvement and ensure ongoing adherence to regulations.• Effective communicator and collaborator, adept at working cross-functionally to integrate compliance considerations into various business processes.• Stay abreast of regulatory changes, interpreting their impact on the business, and implementing necessary adjustments to maintain compliance.• Advocate for ethical business practices, promoting a culture of integrity, transparency, and ethical decision-making within the organization.• Demonstrated ability to lead and coordinate incident response efforts, ensuring swift and effective resolution in the event of compliance-related issues.• Committed to a continuous improvement mindset, proactively seeking opportunities to enhance compliance processes and adapt to evolving industry standards.

Ft Lauderdale, Fl

● Join firm to strategically integrate and merge two independent and competing divisions, enabling organizational efficiency and eliminating redundancy in order to reallocate valued team members into different areas. ● Oversee 95 team members, encompassing 3 multi-state divisions of a nationwide eviction management platform, navigating direct evictions and consumer collections division serving 15 states.● Refocus strategic vision, inspiring and executing a client-oriented approach across reporting and processes, streamlining operational processes and ensuring legal and regulatory compliance for $9.6M in AR. ● Migrate legacy databases to an internal proprietary web-based management system, introducing data mapping and data verification, developing new policies and procedures, and standardizing user training.● Partner with vendor management to implement a first-of-its-kind scorecard system, improve vendor onboarding, and enforce remediation programs, achieving 30% work product increase and 25% decrease in errors.● Scale operations during COVID-19 pandemic, maintaining service levels in the face of a challenging 80% P&L reduction, developing workflows to address increasing workloads, staff reductions, and a 3-division remote transition. ● Collaborate with executives and equity owners to prepare and present marketing proposals to potential clients, realizing new revenue streams via government clients and top 20 private REO servicers nationwide.

Coppell, Texas

● Led daily operations and department management of nationwide REO liquidation department, delivering service quality improvements to multiple clients and 5K+ in assets.● Drove training program development, supporting premarketing, marketing, closing, and curative staff handling sales of REO single family residential properties in all 50 states.● Performed market analysis, researching and identifying market trends impacting performance and recommending strategic decision making, ensuring highest return of investment and lowering marketing times. ● Directed internal communications, presenting strategy and sales initiatives by translating data into key success drivers, increasing KPIs to best in class while reducing aged marketing assets to lowest levels since inception. ● Increased monthly closing rates 150% by improving internal and 3rd party vendor closing and curative processes including implementation of weekly loan grade title assets status meeting and more intuitive timeline management. ● Developed operational reports in collaboration with the analytics team, enabling performance measurement and identification of potential risk.

Boston, Ma

● Enabled successful resolution of 16K foreclosure, eviction, and bankruptcy cases, supporting business operations for a 158-person practice in 3 offices with multi-state impact across MA, NH, FL, and Puerto Rico. ● Restructured process flows from an assembly line system to a single-touch, cradle-to-grave process, transforming internal and external accountability across workload management and KPI reporting. ● Created mortgage banking policies and procedures such as organizational charts, escalation matrix, quick reference guides, and detailed step procedures, driving operations management success.● Increased operational functionality of IT software platforms by revising templates to increase productivity while reducing timelines and reducing risk of human error.

Austin, Tx

● Led leasing, property maintenance, and sale of $2.5B property management portfolio, inclusive of 9.5K in assets and managed by a 40-person management professional and marketing team. ● Inspired awards recognition including REO Insider’s 2010 1st Place Pinnacle Awards for Best Closing Process, Most Professional Servicer, Best Overall Servicer, and Best Listing Practices.● Coordinated multidisciplinary stakeholders and third-party contractors, mentoring and coaching individual contributors to achieve career growth and empowering cross functional teams to successful business performance. ● Achieved high returns during REO asset liquidation through savvy business acumen, reviewing and analyzing titles, appraisals, inspections, and property preservation reports. ● Organized strategic planning for high risk eviction and loss mitigation issues, presenting challenges to the executive committee and assisting in issue resolution-focusing solutions implementation.