Lance Ward Email & Phone Number

Mansfield, Tx, Us

Nashville, Tennessee, Us

Tampa, Fl, Us

Transform underperforming branches into thriving locations with multi-million-dollar revenue metrics. Strategically identify, hire, train, and manage high-performance individuals, working alongside teams for elevated buy-in and exemplary results. Foster strong partnerships with vendors, clients, and internal teams. Design and deploy plans to boost P&L, customer satisfaction, and overall productivity.Key Accomplishments: ► Grew revenues at Arlington branch year over year, generating $2.4M in 2015, $4.8M in 2016, and $8.6M in 2017► Drove revenues at the Dallas/Fort Worth branch to $6.8M in 2017 and initiated roadmap to achieve $8.5M in 2019► Initiated new trainings to enhance customer service metrics, maintain OSHA compliance, and advance efficiency► Coached individuals effectively by conducting root cause analyses, asking questions, and developing team-based solutions► Instilled a people-focused culture based on collaboration and service

Mooresville, Nc, Us

Selected to fix inventory shrink and innovate forward-thinking solutions to boost the bottom line at a declining store with sales exceeding $23M each year. Oversaw daily operations, including budgeting, forecasting, inventory control, hiring, and training. Developed and launched plans to improve total sales margins, ensure workplace safety, and optimize customer service.Key Accomplishments: ► Eliminated the $80K annual loss in plants (in the lawn and garden department) within six months► Managed a team of 130 employees, educating individuals on solutions and empowering them to fix problems themselves

Mooresville, Nc, Us

Managed store operations, including merchandising, vendor management, P&L, hiring, and training. Swiftly addressed issues, monitored financial statements, and led by example to deliver operational excellence.Key Accomplishments: ► Recognized as the “Best Merchandising Score” in the region (out of 118 stores)► Developed and deployed a strategic plan to clarify work standards and time frames, resulting in merchandising work being completed in three days and freeing up additional days for further store clean up► Led the implementation of new successful merchandising practices at additional stores across the region

Mooresville, Nc, Us

Directed operations to open and lead a brand new store in Fort Worth. Recruited, trained, and coached a high-performance sales team of 17. Initiated strategic techniques, including cross-training, to enhance efficiency in the sales process and mitigate potential risk of losing a sale.Key Accomplishments: ► Generated $6M in revenues in the first year of store establishment► Developed a three-call system – later rolled out throughout the company – to effectively manage the sales cycle► Achieved the highest score in the company in 2005 for customer satisfaction based on quarterly audits► Earned a reputation for hiring the right people and training them effectively to maximize sales opportunities

Mooresville, Nc, Us

Delivered record-breaking sales growth while ensuring top customer satisfaction. Managed the entire sales cycle from initial customer consultation and product demonstration to job quoting and closing.Key Accomplishments: ► Exceeded the company close rate of 63% by maintaining a 92% close rate► Ranked as #1 Sales Specialist in the region (out of 118 stores) year over year

Atlanta, Georgia, Us

Helped to manage operations for a new store, effectively staffing and supervising 140 employees. Oversaw store inventory and assisted in the production of sales exceeding $40M.

Led the entire client-facing process from prospecting potential customers to project designs and estimations through completion of various construction projects. Handled remodels, add-ons, and new constructions.

San Marcos, Tx, Us

Worked persistently, developing from a part-time yard hard to an AM, managing 50 Associates and supporting day-to-day operations for a firm producing $80M+ in annual sales.