Our team will continue supporting the Products and Services that Corporate Technology offers to our Firm. A primary focus is supporting our Product Owners and their minor and major releases so employees are prepared to adopt and engage in all upcoming changes. This includes new product implementations as determined by Gartner’s Enterprise Business Capability Model. Current capabilities are aligned with business needs, a heat map is developed based upon the gaps and product solutions are presented to the business. Our team ensures proper communication and training throughout the process to prepare our employees for change.

100% of our Team’s focus is to increase efficiency and productivity by enabling employees to adopt and maximize the products, tools and services offered by Corporate Technology. Reducing the non-supported technology being used, increases our speed of service and maximizes knowledge transfer through aligned and targeted training.To identify needs of the business, we collaborate across the firm to align the best solution to build relationships and increase productivity. We then work along with Subject Matter experts to demonstrate what’s possible using the supported products. This all begins when we properly launch new products. Our team supports change with a comprehensive communication and training strategy. We work closely with stakeholders and leadership across the firm so they can help share information and required action from their team. To help increase speed of service, we collaborate closely with Product Owners to engineer and implement innovative Chatbot solutions. The goal is for self service to be the employees first area of support before going to an SME, then Service Desk, limiting Product Owner support only when necessary. Our success and opportunities are measured using data points and turning that into information which can then be used to tell a story.

Increasing efficiency and productivity through automation and by enabling employees to adopt and utilize the products, tools and services offered by Corporate Technology. Reducing the non-supported technology being used, increases our speed of service and maximizes knowledge transfer through aligned and targeted training. Maximizing our ROI on workstation assets and ensuring a seamless onboarding experience remains an important focus.

In addition to my current role, I supported the ITS Hosting Team to enhance Orion monitoring capabilities to provide additional visibility, allowing our engineers to be more proactive to potential operational and performance issues. In addition, we will identify opportunities to improve workflow and processes to increase productivity. Having the opportunity to mentor the Team Lead is the most exciting part of this opportunity.

Leading our team to deliver an amazing employee experience across our firm. Ensuring all users have the latest equipment tools to serve their clients. Implementing an asset management program to maximize the value of workstations and workspaces. Development and implementation of and IT onboarding and support program for all new hires to ensure they can be productive from day 1 and enjoy a long lasting career.

Developed and inspired a sales team in the largest geographical market for our Division. Built lasting relationships with customers and prospects while also negotiating Prime Vendor Agreements to help reinvest into the customers business. Leveraged tools available to manage and increase sales margins.

Responsible for training and development of our Commercial and Non-Commercial Sales Teams across two distribution centers, preparing them to transition to new applications throughout integration, post acquisition. This included orientation and training of the new additions to our team, continued development and support of existing team, and coordination/planning of training opportunities throughout the year.Implemented and led the rollout of a CRM to the Sales Team, assisting in design/UI improvements, fostering engagement and change management.

Development of process and procedures for the Education bid process and mangement of projected item usage.

Led our team in the creation and development of tools and resources to foster mutual growth for our customers and our sales team. Also responsible for improving our brand presence in the marketplace, along with a brand refresh. Implemented an orientation program to ensure new hires have a great onboarding experience, understand the organization and tools available to them. Most important, the culture and core values of the company.

Responsible for managing a $25M inventory, 18K SKU’s of perishable and non-perishable food items. Led and developed a team of merchandisers to increase inventory turns while improving service levels to our customers. Also worked closely with IT to enhance our existing purchasing systems to improve efficiency and productivity.

Buyer for Center of the Plate and other commodity items. This position had a direct and impactful role in overall profitability of Glazier Foods.

Non-Foods and Grocery Buyer

Internship through the University of Houston.