Lance Wright Email & Phone Number

Sacramento, CA, US

Sacramento, California, United States

• Analyzed, researched, and input for multiple department-wide data systems: CDCR Intranet & SharePoint, BIS Training & Events, Absorb learning management system (LMS).
• Routinely solved customer LMS issues by email/phone, using created and established processes to troubleshoot issues.
• As Training Lead, planned and conducted first-rate classroom-sized departmentwide trainings, improving and adding to our training materials and producing excellent customer satisfaction and in-person issue resolution.
• Managed periodic training audits; improved processes by recommending new methodology and more efficient use of time.
• Designed and published eLearning modules for departmental mandatory training purposes.
• Supported team efforts during historical departmentwide LMS merge process.

• Planned and created original content and enhanced copy for a commercial product through desktop publishing, group conferencing, and independent research.
• Exercised supportive management analysis on individual writing/personnel duties, project budget concerns, and developing and evaluating alternatives to product content and delivery.
• Improved product through group coordinated feedback on core design, art production, content editing (i.e. grammar, style, formatting, etc.), and promotion through electronic media outlets.

Sacramento, California Area

• Analyzed, researched, and input for multiple departmentwide data systems: SAP, Documentum, JOB/ECOS, Success Factors learning management system (LMS), Fi$Cal.
• Acted as lead training coordinator, providing training support to departmentwide training coordinators, and offering curriculum feedback, course preparation, and classroom setup for training officers.
• Performed front desk duties including the purchase of goods and services for Training Office use; regularly fielded departmentwide training concerns by email/phone and routed concerns to respective subject matter.
• Drafted recording guides and created audio for use with training modules.

Merryhill Midtown, Sacramento, CA

• Trained/instructed individuals and small groups in procedural and technical applications (ESL, language arts, algebra, STEM, coding) advising administrators and stakeholders on subject-matter areas.
• Managed Design Lab program during year-long pilot term: purchased supplies and maintained paperwork and room facilities on a regular basis, including management of classrooms using desktop/laptop computers, tablets.
• Created effective procedures and enhanced personalized customer services, focusing on appropriate work ethic, dependability, and intercultural communication.
• Independently prepared physical, electronic, and oral presentation-style communication with a clear, concise, and effective manner to both internal and external departments.

Sacramento, California Area

Sacramento, California Area

• Conducted hourly private tutoring lessons with adult and grade-school age students in English language arts, study skills, mathematics, history and social science, general science, and general computing.
• Promoted best practices and achieved improved student evaluations while maintaining high level of personalized customer service (through WyzAnt, Care.com, and Cartus Intercultural).

Aomori, Japan

• Advanced development of organized, time managed work groups in direct support of administration while exhibiting cross-cultural awareness, and capacity to work in challenging, unfamiliar situations.
• Provided recommendations and best practices for English speech, composition, and editing (including Japanese-English translation).
• Cultivated staff development, clientele, and goodwill through workshops, public relations, multimedia use, and improved municipal relations as commercial spokesman for annual regional event.

Solano County, San Francisco Bay Area

• Exercised flexible, creative use of materials, time, and conflict management in small to large groups.
• Assisted team project planning among diverse settings (K-12): multi-volume research, needs assessment, evaluation; drafted original midterm curriculum for senior English classes.
• Successfully directed production and managed cashiers for high school drama program.

Santa Barbara, California Area

• Exercised flexible, creative use of materials, time, and conflict management in small to large groups.
• Assisted team project planning among diverse settings (K-12): needs assessment, evaluation.

Santa Barbara, California Area

• Maintained high levels of direct customer service over 16-hour day weeks when managing and coordinating small groups.
• Exhibited sensitivity to group needs assessment and conflict management, promoting outdoor safety/conservation, and maintaining first aid/CPR readiness.

Santa Barbara, California Area

• Improved work and performance standards in small groups, exercising self-sufficiency in scheduling, evaluating special needs (K-6, ELL), and content management.
• Elevated coworker awareness and productivity as a senior project advisor.

Rio Vista, CA

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.
• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.

Rio Vista, CA

• Improved inventory catalog for parts department, working environment cleanliness.
• Successfully operated forklift under basic procedures for moving stockyard materials.

Rio Vista, CA

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.
• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.

Rio Vista, CA

• Improved inventory catalog for parts department, working environment cleanliness.
• Successfully operated forklift under basic procedures for moving stockyard materials.

Rio Vista, CA

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.
• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.

B.A., Cultural Anthropology, Religious Studies

Diploma, Graduated Honors

Activities and Societies: Future Farmers of America (FFA), Academic Decathlon, Culture Club, American Field Service (AFS), Camp Royal