• Analyzed, researched, and input for multiple department-wide data systems: CDCR Intranet & SharePoint, BIS Training & Events, Absorb learning management system (LMS).• Routinely solved customer LMS issues by email/phone, using created and established processes to troubleshoot issues.• As Training Lead, planned and conducted first-rate classroom-sized departmentwide trainings, improving and adding to our training materials and producing excellent customer satisfaction and in-person issue resolution.• Managed periodic training audits; improved processes by recommending new methodology and more efficient use of time.• Designed and published eLearning modules for departmental mandatory training purposes.• Supported team efforts during historical departmentwide LMS merge process.

• Planned and created original content and enhanced copy for a commercial product through desktop publishing, group conferencing, and independent research.• Exercised supportive management analysis on individual writing/personnel duties, project budget concerns, and developing and evaluating alternatives to product content and delivery.• Improved product through group coordinated feedback on core design, art production, content editing (i.e. grammar, style, formatting, etc.), and promotion through electronic media outlets.

• Analyzed, researched, and input for multiple departmentwide data systems: SAP, Documentum, JOB/ECOS, Success Factors learning management system (LMS), Fi$Cal.• Acted as lead training coordinator, providing training support to departmentwide training coordinators, and offering curriculum feedback, course preparation, and classroom setup for training officers.• Performed front desk duties including the purchase of goods and services for Training Office use; regularly fielded departmentwide training concerns by email/phone and routed concerns to respective subject matter experts if the problem could not be solved at my desk.• Drafted recording guides and created audio for use with training modules.

• Trained/instructed individuals and small groups in procedural and technical applications (ESL, language arts, algebra, STEM, coding) advising administrators and stakeholders on subject-matter areas.• Managed Design Lab program during year-long pilot term: purchased supplies and maintained paperwork and room facilities on a regular basis, including management of classrooms using desktop/laptop computers, tablets, wall-mounted computers/projectors, 3D printers, and modern coding/modeling cross-platform applications.• Created effective procedures and enhanced personalized customer services, focusing on appropriate work ethic, dependability, and intercultural communication.• Independently prepared physical, electronic, and oral presentation-style communication with a clear, concise, and effective manner to both internal and external departments.

• Conducted hourly private tutoring lessons with adult and grade-school age students in English language arts, study skills, mathematics, history and social science, general science, and general computing.• Promoted best practices and achieved improved student evaluations while maintaining high level of personalized customer service (through WyzAnt, Care.com, and Cartus Intercultural).

• Advanced development of organized, time managed work groups in direct support of administration while exhibiting cross-cultural awareness, and capacity to work in challenging, unfamiliar situations.• Provided recommendations and best practices for English speech, composition, and editing (including Japanese-English translation).• Cultivated staff development, clientele, and goodwill through workshops, public relations, multimedia use, and improved municipal relations as commercial spokesman for annual regional event.

• Exercised flexible, creative use of materials, time, and conflict management in small to large groups.• Assisted team project planning among diverse settings (K-12): multi-volume research, needs assessment, evaluation; drafted original midterm curriculum for senior English classes.• Successfully directed production and managed cashiers for high school drama program.

• Exercised flexible, creative use of materials, time, and conflict management in small to large groups.• Assisted team project planning among diverse settings (K-12): needs assessment, evaluation.

• Maintained high levels of direct customer service over 16-hour day weeks when managing and coordinating small groups.• Exhibited sensitivity to group needs assessment and conflict management, promoting outdoor safety/conservation, and maintaining first aid/CPR readiness.

• Improved work and performance standards in small groups, exercising self-sufficiency in scheduling, evaluating special needs (K-6, ELL), and content management.• Elevated coworker awareness and productivity as a senior project advisor.

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.

• Improved inventory catalog for parts department, working environment cleanliness.• Successfully operated forklift under basic procedures for moving stockyard materials.

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.

• Improved inventory catalog for parts department, working environment cleanliness.• Successfully operated forklift under basic procedures for moving stockyard materials.

• Exhibited sound judgment concerning grounds safety and cleanup, time management, delegation of duties, and customer service needs.• Engaged in physical activity requiring the movement of 25 to 50-pound loads regularly.