Lance Baker Email & Phone Number

• Successfully led on-premises Exchange migration for 300 users, seamlessly transitioning toa hybrid setup with Exchange Online. Migrated all mailboxes to the cloud and deployed 2019Management tools, ensuring a smooth and secure transition to cloud-based email.• Deployed Watchguard Firewall clusters at three locations, enhancing network infrastructurewith redundancy and a multi-WAN setup for optimized performance and reliability.• Configured Azure Network gateways, establishing Point-to-Site (P2S) and Site-to-Site (S2S)connections across three locations. Strengthened network connectivity, enabling seamless,secure communication between on-premises resources and Azure cloud services.• Revolutionized phone system recordings with Azure Speech Creation Studio, elevating voiceprompt quality and implementing an efficient process for sound file generation.Documented systematic procedures for dynamic and responsive menu updates.• Revamped app management, transitioning from PowerShell scripts to IntuneWin files,improving security and error visibility during installer updates.• Developed comprehensive network topology documentation, detailing VLANs and S2Srelationships. Facilitated efficient knowledge transfer, accelerating onboarding of new teammembers.• Leveraged PowerShell scripting to automate offboarding, converting user accounts toshared mailboxes, and streamlining licensing removal, reducing task time from minutes toseconds.• Deployed Intune policies for Mobile App Management (MAM), ensuring mobile compliancewith organizational standards.• Guided workstation patching transition to Intune, managed virtual app servers, and oversawvirtual host machine updates via WSUS.

• Enhanced business efficiency through scripting, including automating distribution listupdates based on department fields and integrating Windows Configuration Designer intomanual onboarding processes.• Managed diverse service requests, including active directory service, ACL editing, client VPNsetups, and Outlook troubleshooting. Provided expertise in enhancing user experiencethrough email rule suggestions.

Gainesville, Florida, United States

• Worked in Help Desk, providing Tier 1 and Tier 2 technical support across Microsoft Windowsand Mac operating systems as well as handling system monitoring.• Revolutionized IT offboarding with a script: streamlined profile data backup to an externaldrive and laptop prep, slashing processing time from 30 to 1 minute per device.• Mentored Tier 1 team in daily best practices, resolving issues, and undertook special projects,including acquiring proficiency in basic MongoDB queries for quarterly report generation forcompany executives.

• Managed IT Labs, overseeing tasks like router and switch resets. Implemented Winget forefficient patching across 50 lab computers.• Tore down and rebuilt 10 Dell laptops at the end of semester to restore as many of themback to working condition for the next semester.

United States

My first job that I stayed at for almost three years even when I simultaneously held other jobs. Where I first developed customer services skills and first exposure to a fast paced environment that the slightest errors could be catastrophic in pleasing customers and ensuring timely delivery of food. I prepared food and smoothies quickly and accurately to always strive for 100% customer satisfaction and avoid delaying service.

Naples, Florida

I was a shift lead directing up to three drivers and three other people in the crew to ensure timely pizza delivery as well as being able to estimate who will be where and assess everyone's strength to be able to keep up with demand during peak hours. Every night I had to count inventory and determine how many more specific items we needed to order based on that week's sale trend or upcoming events like football games. Every night I counted the money to deposit and documented sales made while also calculating the tip for drivers.

Naples, Florida

Customer interaction was 95% of the job, only taking a break to straighten shelves if there was not one person in sight. I managed not only being friendly and checking out customers but also helping the elderly if they needed help loading groceries. I helped those who did not speak English well and diffused the situation if a customer became highly irritable for reasons such as high prices or dissatisfaction with products.

Bachelor'S Degree, Cloud Computing

Associate Of Science - As, Computer Programming/Programmer, General

Associate'S Degree, General Studies