- Spearheaded the reimplementation of the entire Sales Cloud to address evolving business requirements post a suboptimal consultant implementation.- Executed data migration involving hundreds of thousands of standard and custom object records, including email messages, files, and history tracking.- Successfully rolled out Experience Cloud for over 80 partner portal users.- Designed a revenue payment tracking system leveraging Salesforce Flow, Microsoft VBA, and Data Loader, replacing previously flawed Apex triggers and processes.- Established an internal case and email tracking system from the ground up.- Oversaw the maintenance of Sales Cloud and Experience Cloud, emphasizing Salesforce Automation (Flow).- Primary data contact for the organization, performing database maintenance, diagnostic tests, and duplicate entry cleansing.- Facilitated training and support for new Salesforce users, documented processes, and developed intricate reports and dashboards for all departments.

- Leveraged Salesforce expertise to support, advise, design, build, deliver, and maintain Salesforce ecosystems for clients.- Played a pivotal role in implementing Service Cloud, Health Cloud, and Sales Cloud for medium to large-sized businesses.- Led the development of business requirements, specifications, process flows, application design, configuration, testing, and deployment.- Offered consulting and coaching on Salesforce administration and implementation best practices to enhance user experience.- Managed stakeholder engagements, understanding requirements, facilitating business process analysis sessions, and developing tailored technology solutions.- Ensured day-to-day administration, troubleshooting, and maintenance of the Salesforce platform, while recommending features and improvements for platform optimization.

• Responsible for managing all digital marketing initiatives for accounts within the agency.• Managed 20+ websites and social media accounts between Facebook, Instagram, Twitter, YouTube, LinkedIn, Google My Business, and TikTok daily.• Tasked with creating the “Brand Voice” for client’s online presence.• Responsible for all marketing communications in digital and other media as needed.• Responsible for the management of all websites including daily updates; creating landing pages and writing content for new products.• Worked with creative and other departments to develop new marketing strategies, ideas, and campaigns.• Reporting on KPIs and success of campaigns for clients weekly, monthly, and annually to improve strategies.• Responsible for organizing and delegating tasks for developers, creative teams, and other associates.• Managed video production process by organizing video shoots, collaborating with clients, reviewing completed content, and sending the final product to client for approval.

• Responsible for Social Media Management for all clients within multiple industries, respond to all post engagement and boost brand presence for clients.

• Created automated marketing communications to incoming high-profile guests and managed inquires, requests, and services.• Arranged incoming high-profile guest's travel and lodging and provided professional customer service after arrival. • Managed workflow in Microsoft Office programs (Excel, Word, Outlook) and Salesforce Service Cloud.

• Traveled undercover throughout continental United States to major luxury hotel brands such as Marriott, JW Marriott, Ritz Carlton, Nobu, Mandarin Oriental, Hilton, and Hyatt to ensure properties were adhering to brand standards. • Assisted Senior Consultants in data-driven reports auditing brand standards and reporting potential risks for clients.