Lance Arjona Email & Phone Number

Pasadena, California, United States

•Analyze and resolve tech support tickets on ticketing platform from team members,advisors, clients (onsite/remote)•Troubleshoot systems and connectivity issues and work with vendors/resources to resolve•Set up equipment for team member use, performing or ensuring proper installation ofcable, operating systems, and appropriate software•Training staff and clients in the use of systems and applications•Maintain client/advisor confidentiality by ensuring their identity before disclosing personalinformation•Install upgrades and troubleshoot, support and repair simple network connectivity issuesat the desktop, including NICs, network connections, and unmanaged hubs/switches withinlocal environments•Configuration, installation, integration and troubleshooting of various network devices such as: scanner, fax, printers, and wireless access points•Provisioning and setup of VoIP devices•User set up and management on Office 365, Azure, Active Directory, Teams/Slack, Zoom/Webex, Wealthscape, Wealthscape Investor Netx 360, and Netx Investor users•Working knowledge of Windows 7/8/10/11, Mac OS, iOS and Android devices•Light scripting and automation to manage end user devices via device management (NinjaOne)•Consolidated IT inventory and firm's hardware

Northridge, California

•Update slides and lab coursework relating to Cyber Security for Air Force accelerated program•Routed RJ45 cables for computer, printer, and phone ports into switch ports•Added printers into print server for network accessibility•Confirgured SSID and WPA2 for company Router•Update slides and lab coursework for