Safety and Loss Prevention Program: Led overall strategy development and managed specific programs, driving alignment with multiple stakeholders to ensure effective execution and ultimate realization of reduced loss frequency and severity. Retired outdated, ineffective programs, saving $130K+ per year.Wildfire Response Program: Led transition to new service provider strategy, saving USAA $15M per year in program costs and laying foundation for new, innovative services. Program delivers an average of $41M per year in loss avoidance.Wildfire Task Force: Established and facilitated working group to increase cross-functional focus and collaboration on the growing threat of wildfires.Safest Driver Contests: Helped develop and execute vehicle telematics-enabled safe driving contests in San Antonio and Los Angeles, enrolling 20K+ drivers, reducing unsafe driving behaviors by 30% among contest participants, and increasing Share of Voice around auto safety by 300%.

Auto Insurance Product Line Strategy: Led collaborative development of strategy, resulting in a clear and authoritative document to which the product line and its partners could align efforts.Auto Insurance Profitability Task Force: Facilitated the cross-functional group of senior leaders, resulting in the identification of key root causes for Auto loss trend deterioration and multiple action plans to address root causes.P&C Strategy: Authored 2016 P&C strategy document and other strategic points-of-view documents, including autonomous vehicles.

Served as sponsor and thought leader to enhance the integration of social media into USAA's formal product management processes.Developed website analytics and reporting capabilities (Adobe Analytics) to optimize traffic flow through auto insurance product pages.

Led team responsible for change management and operational improvement efforts for CFO organization.Established CFO innovation working group, and increased organizational participation in innovation program from 57% to 89% from 2010-2012.Facilitated Federal Reserve Exam Readiness efforts, coordinating gap analysis and action planning across CFO, Risk, Legal, and Compliance.

Provided financial planning/budgeting and operational performance analysis for 100+ service center locations across the country.Developed new performance metrics dashboards that improved managerial visibility and simplified ongoing dashboard data management.

Developed and launched Rackspace’s first fully-managed email product (branded Noteworthy).Developed and launched Rackspace’s first service offering around managed database administration.

Led team responsible for measuring and analyzing product portfolio performance in the market, and using that information in the continuous market and operational planning processes of EDS’ product portfolio.Developed and maintained model to accurately forecast sales and provide other management reporting capabilities.Developed customer segmentation analysis to aid lead generation and marketing activities.Conducted pricing and costing benchmarks against industry peers.

Worked closely with industry analysts (Gartner, Forrester, IDC, etc.) to understand customer needs and develop optimum pricing, packaging, and positioning of service offerings. Authored and presented intelligence briefs/forecasts to business unit leaders regarding market events, industry trends, competitive positioning and strategy. Conducted win/loss interviews and presented findings to leadership to better understand how market dynamics were affecting sales engagements.

Performed client-facing programming functions and application design/analysis in support of client in the banking industry.

Performed financial projections, budgeting, variance analysis, management reporting, and financial process improvement. Developed new standard management reporting tool and query system to provide decision-makers with better and more timely financial information.