Lance Hicks Email and Phone Number

Lead projects in data center environment Look for trends and issues that arise and escalate to Level 3/4 SupportTake escalation tasks from break/fix team and fix issues or escalate to Level 3/4 SupportProvide explanations for operational performance results (explain why metrics/KPI’s met or exceeded targets.)Provide input and suggestions for improving operational performance and efficiency in the local environmentScreen and schedule burst labor resources for short term projectsHardware support on Open Compute Project serversInstalling CPU, Motherboard, Ram, and other hardware components on servers

Lead projects in data center environment Look for trends and issues that arise and escalate to Level 3/4 SupportTake escalation tasks from break/fix team and fix issues or escalate to Level 3/4 SupportLinux basic commands (fping, ping, vi, nano, grep, ls, dmesg, cons, ramdisk)Managed 8 techs who work on servers in 4 buildings. 28,000 sq ft. per building. Provide explanations for operational performance results (explain why metrics/KPI’s met or exceeded targets.)Provide input and suggestions for improving operational performance and efficiency in the local environmentScreen and schedule burst labor resources for short term projectsHardware support on Open Compute Project serversInstalling CPU, Motherboard, Ram, and other hardware components on servers

Linux basic networking commandsHardware support on Open Compute Project serversInstalling CPU, Motherboard, Ram, and other hardware components on servers

❖ Performs equipment exchange and recording inventory controls, software / hardware installations and program updates, troubleshooting and problem resolution on computer, printer, RF units, and Telecommunication systems.❖ Copper cable termination (110 and 66 punch down blocks) ❖ Monitors and administers multiple servers. ❖ Problem resolution/troubleshooting/training and communicating with the end users in a timely and customer oriented manner❖ Installs Printers, Software (Windows 7, Microsoft Office, and other third-party applications). ❖ Solves Level 1/2 Hardware/Software issues for customers remote or in person. ❖ Installed, configured, tested, maintained, monitored, and troubleshot end-user workstations and related hardware and software in order to deliver required desktop service levels

Pulls, terminates, patches, and splices indoor and outdoor types of Fiber optic cableInstalls D rings, wall mount fiber boxes and splice cases Cat6 termination Keystone connectors, mini-coms(mini coms)

Conduct Site Surveys; assess and document current site network configurations and user requirements.Installs network hardware, telephony, fiber cables, multi-pair cables, IT infrastructure, and power circuits.

Cat6 termination Keystone connectorsInstall Cable Tray in raised floor and ceiling

Optical fiber cable termination (epoxy, adhesive) (single mode and multimode) multi-strand fiberCopper cable termination Keystone connectorsInstalled and dressed fiber and copper cables in to equipment racksTerminated and repaired fiber and copper cablesInstalled conduit, j hooks, unistrut and equipment racksTerminated multi-strand fiber optic cables(indoor/outdoor) fiberTested fiber optic networks with Fluke brand DTX Cable Analyzer and EXFO brand OTDR’s, OTLS’s and power meters

Optical fiber cable termination (epoxy, adhesive) (single mode and multimode)Copper cable termination (UTP [, BIX, 110 and 66 punch down blocks]),Copper crimp termination, Coaxial cable terminationPerforms installation, moves, changes and repair for analog, digital, and VoIP telephones on the Nortel Meridian 1 telephone switch and the Cisco Unified Call ManagerInstalls, maintains, rearranges, adds to, and removes complex/clustered data modems/applications (multiplexors), Multiservice Switches, Router and of various types of telecommunications equipment/servicesCoordinated ECP’s (Engineer Change Proposals).Installed PC's and Fiber Cross Connects

Successfully supervised four technicians for voice/data system installation and infrastructure for NSA/DOD providing 24 hour service for over 3,000 personnel and for adjoining sites.Experience in Remedy helpdesk ticket systemPerformed QA/QC for all Remedy tickets assigned to Telecommunications section.Terminated and repaired fiber and copper cables, defective lines, and auxiliary equipment.

Used computer automated diagnostic tests to isolate faults.Basic Soldering of componentsServed from January 2005 to January 2006 in support of Operation Iraqi Freedom 3 (OIF 3)Performed or supervised field and sustainment level maintenance on radio receivers, transmitters, and Communications Security (COMSEC) equipment.➢ Performed Preventive Maintenance checks and services (PMCS) using Technical Manual (TM) on various types of equipmentUsed multi-meters, oscilloscopes waveform generators and spectrum analyzers to troubleshoot and repair radio systems. Replaced defective components and boards.