-Manager: Import Production Supply, Domestic Material Planning and Production Capacity Teams serving five US based manufacturing facilities.-Using forecast and historical sales data developed annual manufacturing network capacity and aligned material supply flows to meet capacity needs.-Reviewed material planning and capacity schedules through weekly/monthly analysis to identify potential material and capacity gaps on the horizon in support of 98% OTIF metric target.-Created and… Show more -Manager: Import Production Supply, Domestic Material Planning and Production Capacity Teams serving five US based manufacturing facilities.-Using forecast and historical sales data developed annual manufacturing network capacity and aligned material supply flows to meet capacity needs.-Reviewed material planning and capacity schedules through weekly/monthly analysis to identify potential material and capacity gaps on the horizon in support of 98% OTIF metric target.-Created and maintained workflow scripts and playbooks for quick-turn resolutions in material coverage gaps. Show less

-Responsible for all aspects of order management/fulfillment life cycle for 150m+ annual revenue.-Owner of all customer service functions, served as team escalation point person for all pre/post sales actions, order fulfillment and post-delivery issue resolutions.-Developed SAP reporting documents and structure for Customer Service, Sales and Manufacturing Teams.-SAP Team leader in successful transition from legacy ERP system to SAP.

-Manager: Customer Service, Material Planning and Production Scheduling Teams delivering order fulfillment of $110m+ in annual revenues. -Developed and evolved workflow processes for order fulfillment, material planning and production scheduling resulting in consistent 98% OTIF metric target. -Key figure in the growth and maintenance of customer base, creating a customer-centric culture and mindset.-Team mentor contributing expert-level guidance and serving as owner/escalation point for… Show more -Manager: Customer Service, Material Planning and Production Scheduling Teams delivering order fulfillment of $110m+ in annual revenues. -Developed and evolved workflow processes for order fulfillment, material planning and production scheduling resulting in consistent 98% OTIF metric target. -Key figure in the growth and maintenance of customer base, creating a customer-centric culture and mindset.-Team mentor contributing expert-level guidance and serving as owner/escalation point for problem resolution and achievement of team goals and metrics. -SAP super user assigned to transition team overseeing conversion from legacy ERP system to SAP go live. Show less

-Managed all customer service functions, including order fulfillment supporting a $20M annual revenue. -Material planner and manufacturing scheduler supporting a 97% OTIF delivery rate.-Developed order management and planning process flows resulting in a 25% OTIF increase. -Customer Liaison reporting into Sales Team communicating product requirements and delivery schedules. -Forecast Analyst working with Sales Team to develop monthly, quarterly and annual sales forecast-Oracle… Show more -Managed all customer service functions, including order fulfillment supporting a $20M annual revenue. -Material planner and manufacturing scheduler supporting a 97% OTIF delivery rate.-Developed order management and planning process flows resulting in a 25% OTIF increase. -Customer Liaison reporting into Sales Team communicating product requirements and delivery schedules. -Forecast Analyst working with Sales Team to develop monthly, quarterly and annual sales forecast-Oracle Super User leading company-wide implementation of Oracle ERP system. Show less

-Project Manager of cross-functional team in coordination with external customers, managing all phases and resources of large-scale in-field replacement of 3,000+ telecom service units.-Developed project reporting standards and format used in communicating project status to management and customers-Initial project timeline spanned 3yrs – project was completed in 20 months.

-Project Manager answerable for the buildout of 120 node US/Canada frame relay network delivering proprietary video conferencing, T1 internet access, and data applications. -Directed all phases of T1 site installation and validation through MCI network.-Manager for server install team in cooperation with onsite customer management. -Developed and managed processes to achieve JIT inventory position of server, video, and peripheral equipment.

-Project Manager for the installation, configuration and training of our proprietary system for 100+ Hospital nodes. -Technical Support point person for all remote hospital sites company-wide and corporate office.-Author and Instructor of software training/operating manuals.-Software development team member for proprietary payroll and purchasing system.-Developed computer “ghosting” process reducing system configuration build times by 75%.

- Designed, implemented, sustained 100+ node LAN and 10 node WAN.- Built, configured and installed 100+ workstations company wide.- Brought entire company on-line with their first e-mail program.- Created and conducted software training program used companywide to educate employees on all software packages.