Lance Cross Email and Phone Number

Retired Freelancer. Former Chair of Trustees at two Employee Owned Trusts. Facilitator. Skills trainer. Lance helps his clients solve their business problems, many of which are the people issues which arise as a consequence of change or "growing pains". Some of his clients refer to him as their Business Guru or workplace culture specialist. He carries out perception research projects and advises on the clear definition of team values and the leadership behaviours to uphold them. He delivers strategy and change consulting, coaching, leadership and personal skills training. He advises on Investors in People and Health and Wellbeing. He facilitates team communication events and awaydays.Recent projects have included facilitating transition from private limited company to employee ownership, in sectors from construction to financial services.He has enjoyed successful spells in general management, training, quality, network development and customer service, He is a qualified trainer, an Investors In People adviser and national level Business Excellence Award assessor. He uses this experience to help his clients lift their horizon from the day to day to do some straightforward thinking about the future.Previous roles include managing major improvement programmes at NatWest, setting up the local service provider network at Business Link Somerset, General Manager of Excellence South West for two years of its infancy and adviser to small businesses at Business Link West.Specialties: culture and values, skills training, strategy coaching, facilitation, performance management, industrial relations, employee and customer research, customer care improvement programmes, recognition schemes, TQM, Business Excellence.