Lance Drummond Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Chair Risk Management Committee, Member Talent and Compensation Committee,

Mclean, VA

Independent Director since 2015, member Audit Committee, Nominations and Governance Committee, Chair Technology Working Group

Blairsville, Georgia

Rochester, NY

Board Trustee since 1997, member Compensation and Compliance, Executive, Strategy and Finance Committees, Chair Human Resources Committee, Chair Public Safety Advisory Committee,

NYC

Newport News, VA

Executive-in-Residence at Christopher Newport University’s Luter Business School, where he leads and hosts the Luter Lecture Series. Additionally, he guest lectures, is advisor to the case competition team, provides career and professional development coaching to students

Toronto, Canada

Led a team of 3,400 onshore and 1,100 offshore associates who deliver personal.and small business loan underwriting, funding, discharges, deposit operation, fraud management, collections, digitization and image management, service quality (Lean Six Sigma) and project management office services for Canadian Banking including retail, commerical and wealth..

Atlanta GA

Led Human Resources function responsible for performance management, leadership development and culture, compensation and benefits and related strategies for Fiserv's 20,000 employees. Oversaw many of the company's shared services including Fiserv Global Services 2,800 employees located in India and Costa Rica, Procurement and Real Estate.

Charlotte, North Carolina Area

Led the No. 1 consumer online bank, which has the most online banking customers in the world – more than 30 million active online subscribers and 15 million bill payers and over 7 million mobile subscribers. He was responsible for managing a team of more than 1000 associates to grow online sales and provide more efficient business processes that leveraged.

Charlotte, North Carolina Area

Led more than 19,000 associates who provided end-to-end operations support to 55 million consumer households, 2 million small business relationships, 200,000 commercial clients, 6,100 banking centers and 18,000 ATMs. His team’s responsibilities included image strategy and execution (Check 21), ACH and EDI processing, check processing, wholesale and retail.

Charlotte, North Carolina Area

Led more than 9,000 associates in Transaction Services providing check and cash processing statement rendering and printing, planning and engineering information technology, which in early 2006 was renamed Service and Fulfillment Operations at which time responsibilities expanded to include Retail Lockbox, Banking Center Operations and Deposit Fraud.

Charlotte, North Carolina Area

Responsible for the Bank’s procurement of goods and services ($6B sourceable spend) and its corporate services unit (incl Accounts Payable).

Charlotte, North Carolina Area

Rochester, New York Area

Held several senior management positions including Divisional Vice President and General Manager Dental Products, Divisional Vice President and Regional General Manager Professional Products – Latin American Region, Corporate Vice President and Chief Operating Officer Professional Products Division.

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