Lance Francisco Email & Phone Number

Corona, California, United States

Riverside, California, United States

• Achieved and maintained a 100% occupancy rate for the property by effectively overseeing 300+ future resident accounts and employing targeted marketing strategies, leading to increased revenue and a competitive advantage in the market• Processed, audited, and filed Final Account Statements for outgoing residents ensuring proper documentation of damages and accurate charges or refunds to security deposits• Implemented meticulous documentation and streamlined the filing of leasing contracts, providing precise record-keeping standards and reducing errors by 78%, resulting in improved operational efficiency• Proactively communicate with current and prospective residents, promptly addressing inquiries and resolving issues, resulting in enhanced resident satisfaction and positive word-of-mouth referrals

Riverside

• Achieved and maintained a 100% occupancy rate for the property by effectively overseeing 300+ future resident accounts and employing targeted marketing strategies, leading to increased revenue and a competitive advantage in the market• Processed, audited, and filed Final Account Statements for outgoing residents ensuring proper documentation of damages and accurate charges or refunds to security deposits• Implemented meticulous documentation and streamlined the filing of leasing contracts, providing precise record-keeping standards and reducing errors by 78%, resulting in improved operational efficiency• Proactively communicate with current and prospective residents, promptly addressing inquiries and resolving issues, resulting in enhanced resident satisfaction and positive word-of-mouth referrals

Vacaville, California, United States

• Processed an average of 100+ customer transactions daily, providing personalized assistance and fostering strong customer relationships, resulting in a high customer satisfaction rate and repeat business• Successfully onboarded an average of 95% of customers to the Nike App daily, driving app engagement, customer loyalty, and increased revenue opportunities• Implemented a comprehensive merchandise recovery process, resulting in the identification and recovery of approximately $300 worth of lost merchandise weekly, minimizing losses and overall profitability• Conducted in-depth training sessions for new hires, equipping them with the necessary skills and knowledge to perform daily shift tasks efficiently, resulting in a well-trained and productive team