Technical Support Manager
Current
Dec 2023 - Present
AeroLeads people directory · profile
Lance Gorham Email & Phone Number
Technical Support Manager
at
Unanet
1 work email found
@netmail.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Manager
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Company size
Who is Lance Gorham? Overview
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Quick answer
Lance Gorham is listed as Technical Support Manager at Unanet, a company with 191 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at netmail.com and a matched LinkedIn profile for Lance Gorham.
Lance Gorham previously worked as Manager of Technical Support at Ipro and Technical Support Manager at Varonis. Lance Gorham holds Bachelor Of Science (Bs), Computer Science from Daniel Webster College.
Company email context
Email format at Unanet
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*@netmail.com
68% confidence
AeroLeads found 1 current-domain work email signal for Lance Gorham. Compare company email patterns before reaching out.
Profile bio
About Lance Gorham
Experienced Leader with a history of success developing teams of highly focused technical professionals. We cultivate high standards, strong attention-to-detail, and rapid decision making skills in fast-paced, flexible environments.
Listed skills include Troubleshooting, Customer Service, Telecommunications, Data Center, and 25 others.
Current workplace
Lance Gorham's current company
Company context helps verify the profile and gives searchers a useful next step.
Unanet
8 roles
Lance Gorham work experience
A career timeline built from the work history available for this profile.
Manager Of Technical Support
- Achievement: Developed a ‘premium support’ framework for top-tier clients- Achievement: Spearheaded integration of multiple lines-of-support- Achievement: Established a multichannel quality management program- Achievement: Assisted with deployment of a new ACD solution, with associated training- Ultimate responsibility for customer experience- Directed.
Mar 2022 - Aug 2023
Technical Support Manager
- Achievement: Increased first-call resolution rate by over 100%- Achievement: Reduced mean time to resolution (MTTR) by two-thirds- Achievement: Increased case-throughput by 5x- Achievement: Deployed new ACD solution, with associated training- Managed customer experience, escalations, queues, and personnel- Responsible for team performance, adherence to.
Jun 2018 - Mar 2022
Technical Support Team Lead
- Be a technical resource for the team, assisting with inquiries and joining calls as necessary to resolve customer issues- Act as a first-level escalation point for customer, process, and inter-departmental issues - Provide coaching and feedback to individuals and team, assist in QA activities- Represent team concerns to management, and be responsible for.
Oct 2016 - Jun 2018
Technical Support Engineer Ii
- Resolve customer incidents via email, phone- Manage schedule to ensure availability to assist other technicians as necessary- Contribute to internal and external knowledge bases, training material, etc- Other duties as assigned
Oct 2015 - Oct 2016
Technical Support Team Lead: Advanced Technology Services
- Facilitate day-to-day operations at the direction of Management- Assist with or assume control-of escalated issues.- Maintain own queue of higher-priority or ‘sensitive’ issues- Provide coaching and feedback to team- Interface with other departments, ie Sales, Engineering, to improve process- Other duties as assigned
Oct 2012 - Aug 2015
Technical Support Team Lead: Premier (Advanced Services)
- Maintain the team responsible for high-dollar, highly-visible clients- Improve customer experience and operational efficiency wherever possible- Conduct 1:1 meetings, call and ticket monitoring, and quality assessments with team- Manage the call and ticket queues- Maintain availability for priority and sensitive issues, escalations
May 2007 - Oct 2012
Electronic Support Services
May 2005 - Feb 2007
Team & coworkers
Colleagues at Unanet
Other employees you can reach at unanet.com. View company contacts for 191 employees →
RL
Rich Lewis
Colleague at Unanet
Austin, Texas, United States, United States
View →
CH
Courtney Harris, Cpa
Colleague at Unanet
Fairhope, Alabama, United States, United States
View →
IT
Ian Toloczko
Colleague at Unanet
Washington DC-Baltimore Area, United States
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OL
Oneyda Lopez
Colleague at Unanet
Leesburg, Virginia, United States, United States
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RA
Rusty Austin
Colleague at Unanet
Frederick, Maryland, United States, United States
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JS
Joe Sturdivant
Colleague at Unanet
New York, New York, United States, United States
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PS
Paul Sorando
Colleague at Unanet
Ashburn, Virginia, United States, United States
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SS
Syed Shiraz Abbas Rizvi
Colleague at Unanet
Mckinney, Texas, United States, United States
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KS
Kristiane Smith
Colleague at Unanet
United States, United States
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GC
Gabriella Caruso
Colleague at Unanet
Tampa, Florida, United States, United States
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Rich Lewis
Colleague at Unanet
Austin, Texas, United States, United States
View →
CH
Courtney Harris, Cpa
Colleague at Unanet
Fairhope, Alabama, United States, United States
View →
IT
Ian Toloczko
Colleague at Unanet
Washington DC-Baltimore Area, United States
View →
OL
Oneyda Lopez
Colleague at Unanet
Leesburg, Virginia, United States, United States
View →
RA
Rusty Austin
Colleague at Unanet
Frederick, Maryland, United States, United States
View →
JS
Joe Sturdivant
Colleague at Unanet
New York, New York, United States, United States
View →
PS
Paul Sorando
Colleague at Unanet
Ashburn, Virginia, United States, United States
View →
SS
Syed Shiraz Abbas Rizvi
Colleague at Unanet
Mckinney, Texas, United States, United States
View →
KS
Kristiane Smith
Colleague at Unanet
United States, United States
View →
GC
Gabriella Caruso
Colleague at Unanet
Tampa, Florida, United States, United States
View →
1 education record
Lance Gorham education
FAQ
Frequently asked questions about Lance Gorham
Quick answers generated from the profile data available on this page.
What company does Lance Gorham work for?
Lance Gorham works for Unanet.
What is Lance Gorham's role at Unanet?
Lance Gorham is listed as Technical Support Manager at Unanet.
What is Lance Gorham's email address?
AeroLeads has found 1 work email signal at @netmail.com for Lance Gorham at Unanet.
Where is Lance Gorham based?
Lance Gorham is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Unanet.
What companies has Lance Gorham worked for?
Lance Gorham has worked for Unanet, Ipro, Varonis, Episerver, and Earthlink Business.
Who are Lance Gorham's colleagues at Unanet?
Lance Gorham's colleagues at Unanet include Rich Lewis, Courtney Harris, Cpa, Ian Toloczko, Oneyda Lopez, and Rusty Austin.
How can I contact Lance Gorham?
You can use AeroLeads to view verified contact signals for Lance Gorham at Unanet, including work email, phone, and LinkedIn data when available.
What schools did Lance Gorham attend?
Lance Gorham holds Bachelor Of Science (Bs), Computer Science from Daniel Webster College.
What skills is Lance Gorham known for?
Lance Gorham is listed with skills including Troubleshooting, Customer Service, Telecommunications, Data Center, Voip, Sql, Networking, and Team Leadership.
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