Lance Holmes Email & Phone Number

Ottawa, ON, CA

Creating a seamless and flexible retail hardware experience to help Shopify merchants around the world sell their goods in-person with a reliable, custom-fit Point Of Sale.

St. Louis, MO, US

Defined a system of styles and interactions used to build a cohesive mobile app experience for a line of smart pet products, enabling users to interact with and care for their pets in a simpler and more meaningful way.

Orem, Utah, US

Led design efforts across mobile product teams to drive core business initiatives, including an updated device control experience to support legacy devices as well as accomodate a new line of next-gen smart fragrance devices.

Orem, Utah, US

Completed a redesign of a smart-home device control mobile app, working with multi-disciplinary teams to create a simplified and approachable interface used to control over 1 million smart fragrance diffusers and supported 4x customer growth over 12 months.

Provo, Utah, US

Coordinated the efforts of UX Designers across 4 product teams to plan, design, and implement a cohesive product experience for a suite of digital tools across web and native platforms.

Provo, Utah, US

Collaborated with stakeholders and teams across the organization to reform the eCommerce web shopping experience, creating a simplified shopping and checkout process that increased global conversions by 6.5%

Provo, Utah, US

Led a complete re-imagining of a suite of internal business-management tools into a fully customizable dashboard leading to a measured 67% increase in overall platform engagement by over 300,000 daily active users.

Troy, MI, US

Collected user data and conducted extensive research to help optimize the customer experience across a line of vending technology products used in workplaces across the US & Canada.

Troy, MI, US

Developed and executed automated and manual test plans to identify bugs within a suite of web-based inventory management tools, documenting and clearly communicating issues back to developers, and collaborating with dev teams on resolutions.

Troy, MI, US

Guided customers through pre- and post-sales support, resolving any installation issues, and creating guidelines for an engaging and positive new-customer onboarding process used to train other account specialists.

Provo, UT, US

+ Worked closely with development team to design new features & improve existing features to meet the needs of our customers.+ Continued to work with Support team, learning current issues customers faced.+ Assisted in Sales process, helping potential customers identify problems our product could solve.+ Traveled to customer locations to train staff on.

Provo, UT, US

+ Assisted customers in learning to troubleshoot and resolve technical vending issues.+ Authored support articles according to current common issues customers faced.+ Built an online knowledge database for customers to access support documentation.+ Improved the onboarding experience of all new customers by redesigning onboarding documentation and by.

Provo, UT, US

+ Reviewed essay submissions for undergraduate journal of philosophy+ Worked with a team of editors to select which essays to publish+ Proofread essays and worked with authors to make appropriate changes for publication+ Collaborated with Editor in Chief to design the layout of the publication+ Maintained a layout style consistent with journal publications.

Ba, Philosophy

Trained In Ux & Interaction Design