Lance R. Hyder Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Leveraging experience in warehouse operations management, continuous improvement, account management, sales, project management, procurement, health, safety & environment, and RFP/RFQ/bidding to improve clients’ processes, relationships, and profits.

Dallas/Fort Worth Area

• Directed fulfillment operations for clients including Lockheed Martin, Target, Huawei Technologies, and Avon• Ownership of account management, project onboarding, contractual compliance, billing, and P&L• Performed bid and request for proposal submission generation, liaison to sales, and assisted in client acquisition• Lead process improvement efforts; served as warehouse representative on corporate improvement initiatives

Dallas, Texas

• Directed warehouse operations including fabrication, inventory control, pick & pack, and logistics servicing clients including Nucor, Gerdau, Tyson, Dannon, and Mary Kay• Managed store front at branch including direct sales, merchandise, displays and customer service • Optimized delivery services routing, led process improvements, performed budgeting and procurement • Partnered with outside sales on service improvement, customer retention, and new clients acquisition

Dallas, Texas

• Directed distribution center’s operations including, staffing, training, production planning, pick and pack, shipping, receiving, inventory control, quality control, logistics, and budgeting• Championed Lean efforts; served as distribution center representative for corporate Lean initiatives • Built performance databases for benchmarking and continuous improvement practices • Improved performance, consistently achieved efficiency gains:o 54% increase in LTL order same day shipping through floor redesign/ process redesigno 52% reduction in pick error rate by creating quality database to identify and track root causes o 50% reduction in packing staff hours obtained through reconfiguration of pack station/conveyoro 42% increase in receiving throughput by negotiating change to inbound vendor sort protocolo 22% increase in facility throughput by creation of performance database and benchmarking practices• Assumed Health, Safety & Environment Coordinator role in 2014; successfully transitioned program practices, policies, and goals to the MSC platform after acquisition; reduced Total Recordable Injury Rate in 2014 and 2015

Dallas, Texas

Account Manager ǀ 2005–2006•At COO’s request moved to Account Management to leverage technical & operational expertise to salvage major client relationship resulting in a 15% growth in new business / 6% increase in profit margin•Directed marketing programs for clients including Pillsbury, CROSSMARK, and Boots Cosmetics •Negotiated and implemented client specific SLA’s, ensured company & client complianceWarehouse Operations Manager ǀ 2000–2005 •Directed fulfillment operations for clients including Bristol-Myers, Universal Studios, and American Airlines •Led team of 5 supervisors, 85 associates, 25 temporary staff across multiple shifts fulfilling 8.6 million annual orders•Oversaw scheduling, production design, receiving, inventory, fulfillment, shipping, quality control, procurement, logistics, reporting, P&L and budgeting•Led distribution center process improvement efforts, consistently achieved efficiency gains: o85% reduction in package processing time by introducing batched package protocols o80% reduction in man hrs. required for manual stitching process through vendor sourcing & automationo30% reduction in sizes of corrugated stocked via cube data analysis, implementation of scored boxes o27% reduction in annual temporary staffing through cross-functional training, design & implementation•Liaison to Sales; performed bid and request for proposal submissions generation and assisted in new business development and client acquisition efforts•Team Lead on large-scale logistics projects including facility moves (client and corporate) and integration of acquisitions (staff, equipment, inventory and client transition into existing corporate structure and location)Production Supervisor ǀ 1996–2000 •Managed production team activities, project staffing, reporting, and quality assurance•ISO Trainer / Compliance Liaison, instructed departments in ongoing compliance, monitored departmental materials, and prepared staff for certification audits

Garland, Texas

Increased sales in assigned territory, serviced established accounts and performed market research