Lance Johnston Email & Phone Number

Chicago, IL, US

Naperville, IL

Responsible for staff development and creation of marketing opportunities for local franshisee.

Downers Grove, IL

Yorktown Mall, Lombard, IL

Manager of the Day responsibility plus Management of Major Appliances adding Furniture, Bedding and Window Treatments Departments

Lombard, IL

Create new business development processes for launch of new department. Coordinate construction, installation of displays and product in largest dispay available nationally. Hire and train new staff and sustaining team members. Manage sales goals and seling process for their attainment.

Downers Grove, IL

Mangers of Operations including inventory, warehouse management and open/closing manager. Qualified to serve customers in consumer electronics and major appliances. A leader in consultative sales using previous extensive experience as a contractor and consumer electronics field.Received multiple positive customer comments in monthly customer service.

Businsess Innovation Services, Naperville, IL

Business Innovation Services, Naperville, IL

Completed LEAN Six Sigma Black Belt Certification Classroom Program Certification Project is a cooperative effort with Habitat for Humanity of DuPage County

Wheaton, IL

Responsible for Customer Engagment and Satisfaction. Accurate Point of Sale Data entry and connection with local community. Received two 100% ratings in "mystery shop" evaluations.

Lincoln College Of Technology, Melrose Park, IL

• Developed innovative methods for the delivery of curricula, relating skills that employers require in the expanding installed electronics profession.
• Advanced experiential learning for job site risk assessment, accident prevention and leadership to provide compliance with OSHA regulations. Improved learning strategy for understanding Building Codes and Standards and.
• Expanded use of critical thinking strategies to teach Troubleshooting, Test Equipment, Basic & Advanced Electronic AC/DC applications, Telecommunications, and Audio/Video Systems.
• Produced results measured by “exceptional” in all classroom performance evaluations.
• Actively participated in student support activities, including tutoring and consultations with student services counselors to seek solutions for underperforming students.

US & Canada

• Built operational processes that included design and installation training resources for internal and external clients in the National and Regional Homebuilding Industry.
• Developed and tested new products specifically for this program. Decreasing the product price delivered to the homeowner by 30% leaving profits for homebuilder and installation contractor.
• Pilot Program grossed over $12M in four years. Exceeded 70% sales attachment rate for homebuilders. This rate is 10 times more than programs of our competitors selling to builders.
• Trained hundreds of builder personnel and contractors as a part of the Bose Builder Program.
• Recognized with “Innovation Award” at North/South Americas Sales Meeting in 2006
• Given five North American Sales Division Monthly Excellence Awards

US & Canada

• Performed sales management functions while evaluating sales, training and QC processes
• Attained Bose Summit Club in first full year of employment with 110% of sales quota.
• Reorganized sales process and hired a direct employee sales team replacing independent external sales representatives resulting in over 220% increase in sales.
• Increased distribution of Contracting Dealers by 135% while deleting less productive dealers.
• Created new dealer sales and installation training programs throughout United States and Canada including annual product training roll-out activities.
• Led the first product introduction exceeding $1M in advanced sales in the history of the group.

Sacramento, California Area

Created custom residential audio systems department within commercial products company delivering engineering, design, sales and service to custom builders and remodeling contractors throughout Northern California

Sacramento, California Area

Established audio/video/communications sales and installation company servicing custom and production builders in Northern California. P/L responsibilty for company while managing small technology installation organization. 100% accident-free safety record, accomplished with strong safety awareness throughout company. Began the use of new video and alarm.

Sacramento, California Area

• Responsible for hiring, training and supervising CATV installation services for various CATV system in northern California.
• Actively pursued loss prevention efforts to lower worker's compensation insurance costs.
• Regularly performed safety inspections and "tailgate" training to improve safety awareness.
• Wrote 1st employee handbook, specifically designed to outline installation quality & safety expectations.
• Completed CalComp Worker's Compensation Insurance Employers Training Program.

Greater San Diego And Sacramento Areas

Responsible for developing fundraising activities for non-profit orgainizations through re-selling of long distance telecommunications services.

Greater San Diego Area

• Awarded Multiple Commendations from Senior Ranking Naval Officers for Project Management
• Performed with “Top Secret” Security Clearance
• Leadership and Management Education Trainer for over 500 sailors
• Excelled in management of preventative maintenance resulting in savings of over $100,000

Bachelor Of Technical Education, Adult Education, Curriculum Development

U. S. Navy, Interior Communications