Working to align our solutions to meet our business needs through collaboration, empathy, and a product first mindset.Ensuring my teams are enabling our staff to have the best chance of success through providing the proper tools, data, services, and solutions through transparency and inclusiveness. Managing and creating a service-oriented support organization based on the ITIL fundamentals and practices that consists of 12 team members and roles/titles of service reliability engineers, service desk engineers, an IT project manager, an IT asset management specialist, and Customer SuccessManaging IT related budgets for staff, services, solutions, hosting, hardware, and licensingMaintaining our vendor relationships by facilitating discussions for improvements, championing feature requests, contract (re)negotiations, and adding new strategic partners to improve the business operations, cost effectiveness, and servicesImplementing/updating an IAM strategy to simplify our competing identity sources, improving security through MFA, and easing management/access through SSO

Evaluated entire IT infrastructure (AWS and on premise) identifying risk, security, and process gaps.Provided insight for finance and executive team on company wide IT spend and proposed budget for 2016.Re-architected on premise and AWS infrastructure to support site to site VPN, enterprise wide backups leveraging AWS S3 and Glacier, and ensuring highly available services.Started implementation of AWS infrastructure automation leveraging AWS OpsWorks, Team City, and OctopusImplemented internal and external monitoring (Pingdom, AWS CloudWatch, New Relic)Developed IT KPIs to provide visibility into IT operations for executives

Leading Eardish's Technology team comprised of IT Operations, Engineers, QA, project management, and DevOps.Architecting, planning, implementing, and maintaining corporate best practices, security best practices, policies, procedures, infrastructure automation, build automation, AWS infrastructure, on premise infrastructure, and any other corporate IT needs.Technology stack includes Node, PHP, PostGreSQL, Chef, AWS EC2, S3, ELB, CloudFront, CloudFormation, CloudWatch, CloudTrail, Route53, RDS, Autoscale, Microsoft Hyper-V, Microsoft Servers, VMware vCenter, VMware vSphere, Linux, etc...Tools we use are Jira Agile, Waffle, Github, Code Climate, Scruitinizer, Coveralls, etc...

Director of IT Operations Duties:• Managed all IT related staff, services, solutions, vendors, and infrastructure • Led in the implementation of the SDLC and code deployment automation using Team City• Performed weekly security audits and oversaw remediation tasks • Led the migration of the initial infrastructure from Azure to AWS • Designed and led implementation of a highly available AWS infrastructure (Microsoft stack, EC2, IAM, S3, CloudFront, ELB, CloudWatch, Route 53, VPC) • Implemented Microsoft SQL 2012 R2 Always On for high availability • Collaborated across teams to implement new features utilizing AWS solutions • Provided reports and presentations to executive team and investment partners • Led the implementation of internal and external monitoring (New Relic, Pingdom, Monitis, AWS CloudWatch)• Performed initial Capactiy Planning assessment • Developed and implemented the Customer Support Process and Q&AsVP of Operations Duties:• Ensuring business growth and increasing our ability to execute• Managing sales, marketing, and information technology staff• Spear heading efforts to redefine sales and marketing strategies• Leading business development initiatives• Developing a 3 year product roadmap

• Led a team of 4 engineers• Led all IT related services, solutions, vendors, and infrastructure • Assisted in the implementation of a SDLC and code deployment automation using Perforce and Bamboo • Planned, managed, and implemented three production SQL server hardware refresh and software upgrades • Planned, managed, and implemented numerous production Windows and VMWare server hardware refresh and software upgrades • Planned, managed, and executed a local data center relocation • Planned, managed, and led implementation of an AWS environment for QA load and functional testing • Planned, managed, and led implementation of VMWare virtualization to maximize hardware and reduce overall data center footprint • Performed monthly security audits of the infrastructure and managed remediation tasks • Managed monthly, quarterly, and yearly security audits of applications, sites, and penetration testing and managed remediation tasks • Architected and managed the deployment of a mirrored QA, Staging, and production environment for a federal entity • Provided reports and presentations to executive team • Participated in company event planning to improve morale, team unity, and team building • Mentored new hires and assisted with the onboarding process

• Managed/Implemented client's custom infrastructure into Zerolag's colocation facilities• Managed project timelines, documentation, staff, resources, and client expectations• Improved existing processes to streamline installations• Implemented wiring/racking strategy for easy server access and management• Participated in tier 2 and 3 support for Windows and Network services and systems

• Redesigned and relocated production environments from Savvis to Equinix’s collocation facility implementing security and data redundancy while minimizing the downtime to our clients. This was achieved by utilizing Cisco Network technologies, F5 Load balancers, and Microsoft features (ie. AD, DNS, WINS, MOM, DFS, etc).• Negotiated and maintained all technical services including outsourced newsletters, CDN services, external vulnerability scanning, and collocation hosting.• Managed all vendor relationships and negotiated all procurement of Technical assets.• Collaborated with Executive team to address and resolve all technical issues.• Recommended and implemented MS SharePoint 2003 and MS Project Server 2003 to assist in building better team collaboration and communications.• Recommended and implemented a three part solution to resolve email delivery issues that included outsourcing newsletter delivery to increase effectiveness and delivery of our newsletter emails, using a third party email gateway to enforce SPAM and virus filtering, and a dedicated SMTP server for only allowing outbound traffic for production applications.• Designed and implemented the enterprise network and server infrastructure which included an enterprise AD tree, an exchange migration from Microsoft’s SBS to MS Exchange 2003 enterprise, and a few of Microsoft’s offerings and features.• Managed all technical aspects of tenant improvements including data, phone, and security.• Created and implemented procedures for enhancing company productivity, security, and communications.

• Designed, assisted the implementation of, maintained, and administered CommVault’s Galaxy backup solution for our Enterprise and Production environments. • Designed, implemented, and managed an Exchange migration from a single 2000 server to a load balanced Front End/clustered back end Exchange 2003 environment. • Redesigned and upgraded Windows AD infrastructure from 2000 to 2003 utilizing Group Policies.• Redesigned and upgraded internal switching fabric from heterogeneous to homogeneous. • Managed local Data Center including 50+ servers comprised of Windows, Linux, UNIX, and 2 SAN solutions.• Provided IT support for all senior executives in and outside of the office.• Researched, cost analyzed, and recommended new hardware technologies. • Assisted in yearly department budgeting. • Oversaw IT hardware and software purchasing and maintained vendor relationships with Dell, CDW, PCMall, Sun, EMC, and others.• Researched movie piracy for senior executives and led a seminar for Board Members and the Technical Committee comprised of studio appointed personnel.• Managed software and hardware assets, insuring software compliance and renewing hardware and software maintenance contracts.

• Participated in the design, development and implementation of local server builds: HTTP\FTP, Print, DHCP, DNS, WINS, Proxy, Backup Domain Controller, Tape Backup (ArcServe), File (Raid 5), Web Cam (Axis 200+), and Macintosh OS 9 (Print, HTTP\FTP, and File Sharing)• Installed, maintained, and troubleshot hardware/software for user’s laptops, servers, LAN, networked printers, video conferencing equipment, Nokia Checkpoint Firewall, Cisco switches in a Microsoft\Macintosh environment.• Facilitated in the reorganizing of roles and responsibilities of local IT practices. • Assisted in the Viant Los Angeles relocation, this included: design, development, implementation, outsourcing, and purchasing. • Participated in several client projects providing design and implementation recommendations.• Responsible for office wide virus eradication and protection. 99% data recovery during the initial VBS script attacks.

• Troubleshot connectivity issues for company headquarters and its affiliates including: Toyota Motor Sales Data Center, Toyota Dealers, Toyota Global North America, Toyota Motor Credit Corporation, Toyota Logistic Services, Toyota Motor Sales, and Toyota Manufacturing Plants.• Monitored WAN/LAN connectivity for remote locations utilizing virtual private networks, frame relay, satellite, T-1/T-3, and RAS.• Observed and maintained 180+ Window NT and 2000 servers using PC Anywhere, Advocate, Terminal Server, Dell Open Manage, and Compaq Insight including nightly data back up using ArcServe 6.x/2000• Collaborated with IBM, Dell, Compaq, UUNet (MCI Worldcom), Avaya, Peak, and QualicServe to handle network problems by initiating service tickets, troubleshooting, assisting customers, and ultimately, correcting issues and closing service tickets.

• Troubleshot LAN (NT and Novell hybrid environment) and WAN problems for clients using internal proprietary software (WONDA) which employed the use of frame relay, internet, firewalls, proxy servers, socks servers, TCP/IP, and Windows workstations and servers.• Installed, maintained, and troubleshot NT/Novell/Crosscomm/Cisco environment. • Administered 30 frame relay sites utilizing network tools (HP OpenView, LANalyzer, Sniffer Pro) by monitoring networks, capturing data packets, and creating site up state reports. • Lead the integration of Blue Ocean for auditing software and hardware resources and verifying Y2K compliance.• Maintained Checkpoint Firewall-1 rules database and user accounts on Exchange 5.5.

• Performed 90% product purchasing• Renegotiated pricing for products.• Assisted in the development of product handbooks and website.• Maintained and developed Vendor relations• Tested new paging and cellular programming software and hardware, products, and tools. • Supervised team of twelve• Led the Customer Technical Support Department• Troubleshot customer software and hardware problems• Approved and performed product returns and replacements• Installed, configured, troubleshot, and maintained LAN: Windows NT 4.0 Server, Print Server, 30 Workstations, 2 development workstations, and Cisco 2900 switches. • Built, rebuilt and upgraded workstations and servers: Windows 3.11, 95, 98 and NT 4.0• Performed nightly backup of product and customer database using Iomega Ditto firmware.• Performed all internal purchasing• Led in the reorganization of the Operations, Inventory, and Shipping/Receiving departments