Lance Levan Email & Phone Number

Dallas-Fort Worth Metroplex

Thank you to management at Yellowstone Local for believing in me and allowing me to help contribute to the team. I cannot wait to see what we can accomplish.

Dallas/Fort Worth Area

I am currently making skateboards, long boards, cruisers and penny-boards. I am actually pressing my own boards rather than buying them from someone else or importing them from China. If anyone would like to order a custom made board with your design on the bottom or just see what we have to offer, please check us out at www.BushidoCustoms.com. Thanks.

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Keeping customer churn to a minimum by expanding their system knowledge and usage. Always looking for new and innovative ways for the customer to utilize our solution and the vast amounts of data available. Dealing with 3rd party vendors to help streamline our company and our product.

Dfw, Tx

Reduce customer churn by expanding their system knowledge and usage. Constantly showing the customer new and innovative ways to utilize the Wi-Tronix solution and the vast amounts of data available. Using Wi-Tronix resources drove the team to fix a 3rd party compatibility issue driving a high number of No-Comm Locomotive Event RecordersKey Accomplishments:• Drove Wi-Tronix development to fix compatibility issue rendering Progress event recorders to a no communication state• Reduced customer pain from device commissioning by driving completion of auto commissioning development• Moved a customer near Churn to Renewal on a 5 year contract• Improved customer satisfaction by driving strategic processes, removing device commissioning blockers by 72% in just 10 months.

Dfw, Tx

Charged with 2nd and 3rd level troubleshooting of PTC driven events. Using numerous different tools, deep diving into root causes of safety events and EIE (engineer initiated emergencies) events. Provided hourly reports to management about causes of events to assist in deciding outcomes and predicting future events. Providing engineering department with actual root causes of EIE events. Provided sound analysis of costs associated with events and what/who was at-fault.Key Accomplishments:• Assisted in developing new tools for troubleshooting events for management to view details.• Shortened analysis time of events from 6+ hours to less than 2 hours.

I designed and built front-end call-flow applications for Interactive Voice Response (IVR) systems. After a sale, I met with Customer Teams to determine their specific requirements for the IVR software. I took these customers specifications and developed the call flow logic and SQL statements necessary to implement it within the IVR. Working with programmers and other software engineers, I validated that the IVR application met all customer requirements. I then ensured customer satisfaction by providing post-installation support by taking help calls, working with the customer until issues are resolved, and making sure that all system requirements were satisfied.

I supervised 5-6 person teams that designed, built, installed, and configured custom IVR systems that the company sold and supported. After the system was tested, I traveled to customer facilities for installation and training. I provided both user training and training for system administrators on proper monitoring and maintenance of the software and hardware. I also handled and managed 1st, 2nd, and 3rd level helpdesk support and troubleshooting for the 500+ installed systems. This included systems using OS/2, UNIX, WinNT, Win2000 operating systems and applications such as SpeechWorks, SoundForge and several others. While in this position, I identified a need for a Software User's Manual for the Companies systems. On my own volition, I wrote and assembled such a manual. The Company adopted it for use, and consequently, the call volume at the helpdesk was significantly reduced.

I supervised 3-4 people who handled all of the software support and updates for the document processing machines (transports) for the company. We diagnosed and researched current issues and coordinated with programmers and other departments to identify the root cause of these issues. As new document types and processing requirements were introduced, we made the necessary updates or changes to the hardware and software and returned the systems to service.