Lance Levan

Lance Levan Email and Phone Number

Client Success Manager @ Yellowstone Local
Lance Levan's Location
Dallas-Fort Worth Metroplex, United States
Lance Levan's Contact Details
About Lance Levan

I totally believe in being an advocate for my customers and being their voice within my company. I make it my mission to bring their voice and their requests to management to make sure that projects are completed correctly and in a timely manner.

Lance Levan's Current Company Details
Yellowstone Local

Yellowstone Local

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Client Success Manager
Lance Levan Work Experience Details
  • Yellowstone Local
    Client Success Manager
    Yellowstone Local May 2024 - Present
    Dallas-Fort Worth Metroplex
    Thank you to management at Yellowstone Local for believing in me and allowing me to help contribute to the team. I cannot wait to see what we can accomplish.
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  • Bushido Customs
    Independent Business Owner
    Bushido Customs Dec 2019 - Present
    Dallas/Fort Worth Area
    I am currently making skateboards, long boards, cruisers and penny-boards. I am actually pressing my own boards rather than buying them from someone else or importing them from China. If anyone would like to order a custom made board with your design on the bottom or just see what we have to offer, please check us out at www.BushidoCustoms.com. Thanks.
  • Point Of Rental Software
    Customer Success Manager
    Point Of Rental Software May 2022 - Jul 2023
    Dallas-Fort Worth Metroplex
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  • Morphis, Inc.
    Customer Success Manager
    Morphis, Inc. Nov 2020 - May 2022
    Dallas, Texas, United States
    Keeping customer churn to a minimum by expanding their system knowledge and usage. Always looking for new and innovative ways for the customer to utilize our solution and the vast amounts of data available. Dealing with 3rd party vendors to help streamline our company and our product.
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  • Wi-Tronix, Llc
    Customer Success Manager
    Wi-Tronix, Llc Nov 2017 - Feb 2019
    Dfw, Tx
    Reduce customer churn by expanding their system knowledge and usage. Constantly showing the customer new and innovative ways to utilize the Wi-Tronix solution and the vast amounts of data available. Using Wi-Tronix resources drove the team to fix a 3rd party compatibility issue driving a high number of No-Comm Locomotive Event RecordersKey Accomplishments:• Drove Wi-Tronix development to fix compatibility issue rendering Progress event recorders to a no communication state• Reduced customer pain from device commissioning by driving completion of auto commissioning development• Moved a customer near Churn to Renewal on a 5 year contract• Improved customer satisfaction by driving strategic processes, removing device commissioning blockers by 72% in just 10 months.
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  • Tek Systems
    Contractor For Bnsf
    Tek Systems Jul 2015 - Nov 2017
    Dfw, Tx
    Charged with 2nd and 3rd level troubleshooting of PTC driven events. Using numerous different tools, deep diving into root causes of safety events and EIE (engineer initiated emergencies) events. Provided hourly reports to management about causes of events to assist in deciding outcomes and predicting future events. Providing engineering department with actual root causes of EIE events. Provided sound analysis of costs associated with events and what/who was at-fault.Key Accomplishments:• Assisted in developing new tools for troubleshooting events for management to view details.• Shortened analysis time of events from 6+ hours to less than 2 hours.
  • Voice4Net
    System Support Engineer
    Voice4Net Apr 2007 - Sep 2008
    I designed and built front-end call-flow applications for Interactive Voice Response (IVR) systems. After a sale, I met with Customer Teams to determine their specific requirements for the IVR software. I took these customers specifications and developed the call flow logic and SQL statements necessary to implement it within the IVR. Working with programmers and other software engineers, I validated that the IVR application met all customer requirements. I then ensured customer satisfaction by providing post-installation support by taking help calls, working with the customer until issues are resolved, and making sure that all system requirements were satisfied.
  • Voiceaccess / Mea Financial
    Senior Systems Support Engineer
    Voiceaccess / Mea Financial Nov 2003 - Mar 2007
    I supervised 5-6 person teams that designed, built, installed, and configured custom IVR systems that the company sold and supported. After the system was tested, I traveled to customer facilities for installation and training. I provided both user training and training for system administrators on proper monitoring and maintenance of the software and hardware. I also handled and managed 1st, 2nd, and 3rd level helpdesk support and troubleshooting for the 500+ installed systems. This included systems using OS/2, UNIX, WinNT, Win2000 operating systems and applications such as SpeechWorks, SoundForge and several others. While in this position, I identified a need for a Software User's Manual for the Companies systems. On my own volition, I wrote and assembled such a manual. The Company adopted it for use, and consequently, the call volume at the helpdesk was significantly reduced.
  • Banctec
    Software Engineer
    Banctec Mar 2000 - Oct 2003
    I supervised 3-4 people who handled all of the software support and updates for the document processing machines (transports) for the company. We diagnosed and researched current issues and coordinated with programmers and other departments to identify the root cause of these issues. As new document types and processing requirements were introduced, we made the necessary updates or changes to the hardware and software and returned the systems to service.
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Lance Levan Skills

Unix Sql System Administration Troubleshooting Process Improvement Leadership Operating Systems Project Management Technical Support Training Windows Vendor Management Team Building Software Documentation Databases Integration Software Installation Management Hardware Microsoft Sql Server Customer Service Microsoft Office Account Management Networking Team Leadership Strategic Planning

Lance Levan Education Details

Frequently Asked Questions about Lance Levan

What company does Lance Levan work for?

Lance Levan works for Yellowstone Local

What is Lance Levan's role at the current company?

Lance Levan's current role is Client Success Manager.

What is Lance Levan's email address?

Lance Levan's email address is la****@****tal.com

What is Lance Levan's direct phone number?

Lance Levan's direct phone number is +181743*****

What schools did Lance Levan attend?

Lance Levan attended East Carolina University.

What skills is Lance Levan known for?

Lance Levan has skills like Unix, Sql, System Administration, Troubleshooting, Process Improvement, Leadership, Operating Systems, Project Management, Technical Support, Training, Windows, Vendor Management.

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