Lance Lookabaugh Email & Phone Number

Customer focused operations with over 20 years experience from Managing Field Operations to Customer Success development. A rounded background developing strategies to improve business efficiencies and drive growth through customer care techniques. Specialize in the establishment of quality coaching and constant performance development to deliver exceptional customer experience.Key Competencies: *Leadership: Charismatic leader who encourages and influences others to not only accept change but to embrace it as status quo. Active team participant with excellent communication skills; works with diverse individuals at every level. Resolves problems in an immediate and proactive manner*Management: Motivational Supervisor for 10+ years; able to support, evaluate, and provide guidance while promoting a positive team morale.*Coaching: Exceptionally effective at building highly-motivated, cohesive, cross-functional teams in a fast-paced call center environment. Extremely organized and develops trusting relationships through integrity and professional character. *Technical Support: Provides support across different level teams to promote customer care during service issues. Works to unite diverse groups across departments, markets, and regions to promote the best support for inhouse and customer issues.*Call Center Experience: Extensive call center experience in inbound, outbound and blended environments. Results-oriented and enthusiastic team player with a strong work ethic and proactive in addressing and resolving complex problems. Dedicated to exceptional customer service. *Sales Altitudes: Outside, telecommunication, business to business (B2B) sales, and networking professional; utilize strong sales and marketing abilities to maximize sales opportunities, create loyal customers, develop revenue sources, and train agents to learn and utilize sales techniques in their everyday customer contacts.

Listed skills include Call Centers, Customer Experience, Telecommunications, Customer Retention, and 20 others.