Lance Malin Email & Phone Number

Cam, Gloucestershire, United Kingdom

• Interview, recruitment, induction and probationary evaluation of colleagues within Commercial Service Delivery.
• Assist with the formation of the departmental strategy and communicate departmental objectives.
• Identify knowledge gaps, coach and mentor where possible and arrange training where required.
• Lead team meetings and one-to-ones.
• Manage department absence, conduct and capability, guide colleagues through disciplinary proceedings where applicable.
• Conduct annual PDP with colleagues on the department and identify talent for progression planning.

Cam, Gloucestershire, United Kingdom

Taif

• JOB PURPOSEResponsible for the management of the In Service Data Management (ISDM) Team based in the Typhoon Support Centre (TSC) at Taif. JOB ACCOUNTABILTIES
• Providing the focal point for ISDM, interfacing with the RSAF at all levels to assist with their understanding of in-service data metrics and provide the main interface into Industry via the BTSC at Warton
• Providing a focal point for the management of all in-service data requests, liaising with the Data Integrity Team to ensure a stringent data policy regime is implemented, ensuring confidence across the fleet in support.
• Analysis of in-service data to determine Typhoon Fleet reliability and maintainability trends.
• Root Cause Analysis of Aircraft System reliability and maintainability issues to produce improvement recommendations, where appropriate.
• Analysis of the effectiveness of the maintenance program to support optimisation recommendations.

Cam, Gloucestershire, United Kingdom

• Direct responsibility for technical account management, working with customers to ensure they are realising return on investment from our software and IT solutions.
• Regular contact with accounts, understanding their business, identifying opportunities to recommend or promote new or additional software and services.
• A single point of contact for issue escalation, assisting the helpdesk by dealing with escalated in depth support calls. Ensure calls are dealt with in a timely fashion
• Project management and delivery of small to large scale software deployments ensuring tasks are completed within budget and on time
• Other tasks include requirements gathering, system configuration, data migration, report building and user training.

Cardiff, United Kingdom

• Key Duties:
• Direct responsibility for technical account management, building and managing excellent customer relationships and providing hardware and software for the testing of mobile and fixed internet services.
• Managed prestigious national and global accounts including Vodafone UK, Vodafone IE, BT, O2, TalkTalk and Telecommunications Regulatory Authority of Bahrain, working in line with all service level agreements.
• Successfully analysed customer requirements, identifying technical needs and ensuring satisfaction.
• Achieved excellent results with a number of high value clients, successfully recapturing these accounts and significantly improving customer relationships.
• Acted as the main contact between the customers and the support team, conducting regular calls and visits to ensure the achievement of all client objectives.

Bristol, United Kingdom

• Key Duties:
• Initiated and implemented the full training process, writing and delivering an internal developers course from scratch.
• Successfully created training courses and material on a global basis for One NDS platform, One HLR and One MNP products.
• Ensured the effective creation of all training documentation.
• Responsibility for the installation and configuration of all training hardware and software.
• Created and delivered all presentations for staff and customer upon new releases.

Bristol, United Kingdom

• Key Duties:
• Successfully created and implemented the training department, setting up training plans, documentation and training courses.
• Direct responsibility for managing all technical product training on a multi-site basis, ensuring the creation, delivery and consistency of training courses across regional centres.
• Created all training materials and courses for the Odyssey radio planning tool and Omnix site rollout/ project management tool, using excellent negotiation skills to manage all costs.
• Built and managed excellent internal and external relationships, completing extensive liaison with customers and managing all tender responses.
• Enhances efficiency through the management of an availability log of trainers on a national basis.

• Monitoring and acknowledging network alarms.
• Responsibilities: Monitoring and acknowledging alarms on Nortel and Alcatel OMC-R.
• Perform 1st line maintenance on all network faults in order to clear or identify faults.
• Raise, track, escalate and update all faults with a view to resolving within specified timings.
• Liaising with external companies where necessary. Inform and update Customer Care of any service affecting faults.
• Processing of customer reported faults.

• Installation of Internal/External cabling
• Responsibilities: Worked on a contract to move an existing communications centre for Birds Eye™ to a new centre.
• Installation of external, and internal cabling, structured cabling I.T. CAT 5 and terminating.

• Installing/Operating radio detachments
• Responsibilities: Erecting HF, VHF, UHF, and satellite antennas.
• Installation of HF, VHF, UHF, and satellite radio equipment.
• Tuning and operation of HF, VHF, UHF, and satellite radio equipment.