Lance Maxey Email & Phone Number

Oklahoma City, Oklahoma Area

Sales and Accounting

Oklahoma City, Oklahoma Area

Dell manufactures, sells, repairs, and supports personal computers (PCs), servers, data storage devices, network switches, computer software, computer peripherals, high-definition televisions, cameras, printers. ... Dell is eponymously named after its founder, Michael Dell.

Edmond, Oklahoma

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Edmond, Oklahoma

What ever it takes!

Oklahoma City, Rural Oklahoma Area

Direct and coordinate company sales and marketing functions.Develop and coordinate sales selling cycle and methodology.Direct and oversee the company marketing function to identify and develop new customers for products and services.Administration of Salesforce and any other additional sales facing toolsResearch and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development.Analyze and evaluate the effectiveness of sales, methods, costs, and results.Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets.Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach.Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.Participate in the development of new project proposals.Establish and implement short- and long-range goals, objectives, policies, and operating procedures.Supervise the planning and development of company marketing and communications materials.Represent the company at various community and/or business meetings to promote the company.Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.Promote positive relations with partners, vendors, and distributors.Recommend and administer policies and procedures to enhance operations.Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.Training - support the sales teams and other users of the tools supported by the sales operations team.Reporting and Analysis – develop and support reports (Business Objects and Salesforce).

Oklahoma City, Oklahoma Area

Develop and manage sales/marketing operating budgets.Plans and oversee advertising and promotion activities including print, online, electronic media, and direct mail.Oversee and evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions.Monitors competitor products, sales and marketing activities.Establish and maintain relationships with industry influences and key strategic partners.Establish and maintains a consistent corporate image throughout all product lines, promotional materials, and events.Direct sales forecasting activities and sets performance goals accordingly.Directs staffing, training, and performance evaluations to develop and control sales and marketing programs.Represent AtLink at trade association meetings to promote product.Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.Reviews and analyzes sales performances against programs, quotes and plans to determine effectiveness.

7725 W. Reno

Responsible for monitoring call center agents and customer inquiries and questions regarding their service with AtLink ServicesTechsupport was responsible for assuring smart cell phones and connectivity to our AtLinks wireless network. Diagnose and provide resolution to issuesProvide excellent customer service and analyze problems effectivelyWork with confidential information to diagnosed customers concernsSolve to resolve issues on first callAccurately log all customer interactionsAchieve Center Metrics including call handle time and customer satisfaction scoresCommunicate positively with team members, customers and other partnersThrives as a team playerProvide in additional trainingPerforms other related duties and assignments as required

Oklahoma City, Oklahoma Area

• Training –Training new agents just out of New Hire how to adapt and efficiently utilize their tools during trouble shooting for an issue resolved goal. During Training Assist I Coach and help, others develop skills and look for strengths and opportunities for each specialist, listen to feedback, and monitor for improvement, Encourage Agents to achieve excellence they may not have thought possible. Find ways to create enthusiasm and be excellent role model to specialists to imitate behaviors that follow them through their carrier at Sprint. • Subject Matter Expert - assisting supervisors in agent management, training new policies and procedures for better issue resolved.• Inbound call center: Handling advance tech support trouble shooting primarily related to external clients but may also assist/advise internal clients. Analyzing predominantly routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem areas and recommend corrective with a result of issue resolved. Recommending solutions to customer application questions which may require extensive trouble shooting, scheduling follow-up for confirmation of issue resolved. Maintaining log of reoccurring problems so they can be reported to product development team for system wide solutions.

Sales of products, policy, and proceduresContacted key decision makers and consulted on store performanceTrained sales staff on use of CRM and policy and producersWorked with management and made suggestions for necessary changes to increase performanceWorked with programmers for a more user friendly CRMDevised a technique for introducing the sales concept and the product to customersDesigned call script that is now used by internet departmentsDeveloped a strategy for attacking and penetrating a customer master list with increased sales

Trained car dealership on use of web based sales programsTrained employees earned top sales position within the first month on the sales floorPerformed all various training facets to customer satisfaction Continued education to receive certification for a car dealership's operational functions: inventory, service, appraisal, finance, sales, management and customer serviceTrained on designing web pages, email templates, data mining, answering internet leads, priced cars on web sites

Tulsa, Oklahoma Area

Built the business from a modest investment of $10,000 into four retail stores netting $1.5million per year and winning top AT&T Best of Service AwardsPerformed 'hands on' of all operation functions: inventory, purchasing, sales, human resources, and customer serviceDeveloped script used by employees to determine customer needs, provide customer care and to increase repeat customersInitiated corporate sales, store layout, and marketing programs which always emphasized customer satisfactionDeveloped customer database for promoting customer relations and future repeat sales