Outbound/Inbound sales •Client follow up, cold call/close deal •organizing team breakout meetings •Trained new hires •Developed training manuals for company •Trained staff on policy & procedures •Interviewed new hires •Reverse Shadowing •Worked closely with VP of marketing, identifying trends and effective strategies to increase sales

Communicated effectively with customers •Data Entry •Focuses sales efforts by studying existing and potential volume of dealers.•Submits orders by referring to price lists and product literature.•Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.•Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.•Recommends changes in products, service, and policy by evaluating results and competitive developments.•Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.•Provides historical records by maintaining records on area and customer sales.•Contributes to team effort by accomplishing related results as needed

Superior customer service, High Impact Sales •Opening & managing high dollar accounts, •Seminars at fortune 500 companies •Implemented sales training course ALL staff members •Top sales producer •High Dollar Mortgage lending •Opening CD’s and IRA’s & investment consultation for affluent clients •High client retention & consistently exceeded sales quotas.

Prospecting •Effective follow ups •Overcoming objections •Closing car deals •Excellent customer service and maintaining customer satisfaction.

Telephone collections •Client consultation •Client Services •Mortgage lending •Small and high dollar lending •Telephone sales, cross- sales training and customer service •Consistently exceeded sales goals.