Lance Mckee Email & Phone Number

With over seven years of experience in leading and scaling support and operations teams for high-growth tech companies, I am passionate about delivering exceptional customer service, driving process improvement, and fostering a culture of collaboration and excellence. I currently own and run I-Deal-Snax, a hassle-free and cost-effective solution for local businesses to boost amenities.Previously, I was a Support Operations Manager at Opendoor, where I leveraged my strengths in building and growing both processes and people. I developed a scalable process for onboarding and promoting team leads, created and executed our first recognition and awards program, and established a live call monitoring program to review customer feedback and improve quality. Before Opendoor, I built a User Operations team from scratch at Yelp, and led a large multi-tiered team focused on operational excellence and support at DoorDash. In both roles, I managed key metrics, coached and managed people managers and front-line associates, and facilitated the transition from Zendesk to Salesforce.

Listed skills include Management, Leadership, Customer Service, Operations Management, and 22 others.

• 

  Arizona State University

  English Language And Literature, General