Lance Naylor Email & Phone Number

Utah, United States

• Organized and led systems buildout of a branch, resulting in increased services to and business in an area underserved by consumer services
• Worked with Member Services to prepare for agents to work at home at the best timing, to elevate good outcomes for young employees and reduce inter-department friction
• Served as specialist in 3 areas, allowing good function while moderating weight on team
• Imaged, configured and prepared devices and peripherals efficiently, giving quality at pace

Greater Salt Lake City Area

• Demonstrated quick resolutions on infrastructure outages allowing critical systems to operate, led to 3 commendations by managers
• Guided dozens of particularly tech-challenged users well, resulting in heightened user productivity
• Serviced internal customers positively, helpfully and following standards. High score card
• Mostly assigned infrastructure support calls

Salt Lake City, Utah Area

• Instructed clients to perform activities that led to fewer help calls for basic tasks
• Troubleshooting well leading to isolating errors and writing bug reports for PMs
• Noted for Best Time on email tickets during Winter ’15 overtime sprint (with a long commute)
• Client help desk for officiating management SaaS - taught clients to build templates for Assigning

Boise, Idaho Area

• Black-box System Testing: regressed firmware & drivers on commercial printing appliances.
• Compatibility testing – Validated capacity of our drivers to run another brand’s hardware

Greater Salt Lake City Area

• Coordinated & built a system redevelopment except for a server build, saving 67%
• Integrated classic apps, avoiding costly database rollover
• Installed 3 VPNs to vendors, troubleshot their resource conflicts
• Desktop administration and basic infrastructure

Greater Salt Lake City Area

Integration Testing: function & flow of a data-based application. Determined requirements for validation; wrote plans, scripts. Specialist in UI and Installer validation and platform prep.

Provo, Utah Area

• Partitioned, imaged, restored disks; installed Windows in localized languages
• Prepared one first regional release, strengthening an international market

Bachelor Of Science - Bs, Information Technology

Heading towards System Administration.

Attended, Computer Science

Associate Of Science - As, Computer Science

• General programming and systems

Interim Technology (On Site Training)