Lance Pate Email & Phone Number

Fuquay Varina, Nc, Us

I assist clients with ServiceNow licensing, terms and negotiation strategy.

North Carolina, United States

Florida, United States

Fort Myers, Florida, United States

Fort Myers, Florida, United States

Act as a liaison between internal and external Clients and the Gartner Analyst Community. Work in a transactional capacity to problem solve and answer clients most pressing technology related questions and challenges.Key responsibilities:• Responsible for delivering quality client experiences by connecting them to impactful IT research and relevant Gartner Experts. • Provide exceptional customer service for internal & external clients.• Work with Gartner account teams and clients to explain how/when to use Gartner products. • Review IT licensing and services contracts for completeness based on Gartner research & best practices.

Columbia, South Carolina

Functioned as work leader for customer-service unit:* Assisted with resolving escalations and complex claims.* Successful completion of Blue Steps or (Ulysses) Service Mentor program.* Ensured HIPPA compliance when handling confidential or sensitive information.

Sacramento, California Area

History Major with extensive practice in research and writing. Maintained 3.761 GPA while working full-time. Critical thinker with the ability to cross reference various sources and provide timely solutions.

Roseville, California

Responsible for administrative task(s), payroll, database management, marketing campaigns, content creation, and coordination of travel/meetings. Additionally, used various softwares to manage prospects and potential clients to ensure trackability of profits and potential deals. Coordinated inspections and ensured that all contracts remained on schedule and adhered to all timelines and real-estate regulations.

Roseville

Function as an Act-On expert including technical workings and practical business application of software for the benefit of end-user use through education of and facilitation of product features.Take ownership in delivering and exceeding customer service level agreement commitments and customer expectations; meeting deadlines, providing prompt technical solutions, and fostering a positive relationship with each client. Follow through as needed to ensure comprehension/satisfaction.Assist customers with technical questions relating to Act-On and peripheral software (including but not limited to internet browsers, Salesforce.com, Analytics, MS Dynamics, Sugar, FTP, Website hosting software, and API's, etc.).Prioritize and exercise discretion on how and when to address customer issues while running open support requests.Assist Customer Success Team with technical implementations and questions related to the Act-On services in order to deliver best experience to clients at all levels of contact.Technical Support Engineer of the quarter (Q1).Currently maintaining individual 99% Customer Satisfaction rating.

United States

Titles inlcuded: Security Forces, Marine Security Guard, Legal Service Specialist, Administrative Supervisor, Detainee Operations, Collected Intelligence, and shot in the Western Division Matches.Provided post-trial review for all court martials within the Western Region. Facilitated administrative assistance to all Staff Judge Advocate Offices within the Western Region. Supervised and managed a staff of up to 8 Marines conducting daily operations.Conducted Detainee Operations within Helmand, Afghanistan. Collected intelligence and created heat maps as evidence for continued detainment of prisoners of war. Completed investigations and reviewed them for completeness. Provided legal administrative support for Marines being separated from the USMC. Transcribed hearings for the administrative boards, for review by the Commanding General. Reviewed legal packages from all commands onboard Camp Pendleton, CA.Prepared dockets for the Western judiciary. Created case folders and arranged travel for military judges. Operated video conferences and maintained video equipment. Provide notary’s and powers of attorneys. Provided legal administration to subordinate commands. Guarded American Embassy. Safeguarded classified information. Controlled entry and exit points throughout entire location.Stood guard; monitored video footage, and escorted individual within premises. Obtained top secret clearance. Reviewed legal request and type charges for military courts-martial. Coordinated travel for witnesses.Earned the following:Navy and Marine Corps Commendation MedalNavy and Marine Corps Achievement Medal (twice awarded)Navy Unit Commendation Medal Marines Certificate of CommendationMarines Certificate of AppreciationMarine Corps Good Conduct Medal (twice awarded)Afghanistan Campaign Medal with gold starGlobal War on Terrorism Service MedalNATO Medal ISAF AfghanistanSea Service Deployment Ribbon

Master'S Degree, Master Of Human Relations – Inclusive Leadership

Bachelor'S Degree, History, Completed

Associate Of Arts - Aa, American History (United States)

Completed Associates degree program for transfer to state college.

General Studies

Worked full-time and attended college at night.

General Studies

Education record

Activities and Societies: Baseball, Rock-Climbing, Football, Golf, and Triathlons.Participated in sports: Baseball, Football, Triathlons..