Lance Rudge Email & Phone Number

Executive Consultant LTR Consulting specializes in partnering with businesses to achieve operational excellence and strategic success. With a focus on enhancing the customer experience, creating organic growth, and optimizing operational efficiency. • Operational Assessment and Transformation: Conducting comprehensive evaluations of current operations and implementing tailored strategies for significant improvement.• Strategic Planning and Execution: Developing and executing strategic plans that align with organizational objectives, enhancing overall business performance.• Risk Management and Compliance: Establishing robust risk management frameworks to minimize risks and ensure compliance with evolving regulations.• Customer Experience Strategy: Designing and implementing initiatives to improve customer satisfaction and engagement, fostering loyalty and a competitive edge.• Leadership and Team Development: Providing coaching and development programs to build leadership skills, enhance team performance, and cultivate a high-performance culture.• Technology and Digital Transformation: Advising on the integration of technology solutions to improve service delivery, operational efficiency, and customer interaction.• Community Engagement and Partnership: Facilitating connections with community organizations and stakeholders to support business growth and enhance community relations.• Business Transformation and Turnaround: Guiding businesses through transformation initiatives and turnaround strategies to achieve sustainable growth and operational excellence.• Revenue Growth and Operational Excellence: Driving initiatives that enhance revenue growth and operational efficiency, ensuring sustainable business success.• Sales Team Direction and Performance Optimization: Leading sales teams towards optimal performance, enhancing strategic sales initiatives and market share growth.

Managed $11 billion in deposits and loans and set and oversaw implementation of strategies for revenue growth and operational excellence in 86 branches with seven business-banking teams and 600+ employees.• 550% increase in employee civic engagement by administering a project energizing volunteerism through communicating participation goals, inviting community leaders to share inspiring stories, recognizing and celebrating employee engagement, and creating a simplified calendar of events for increased participation.• Broadened usage of company’s mobile app by 20% for existing customers and 85% for new customers through the implementation of a comprehensive plan consisting of live customer demonstrations, enhanced employee training and skill building, recognition programs, and sharing of best practices.• Continuous-improvement culture fostered by serving as a change champion encouraging procedural innovation and experimentation with novel ways of working.• Boosted the offices’ customer-satisfaction rating from bottom five to top eight by promoting a customer-centric culture through mentoring attitude and behavior, recognizing efforts, and realigning support duties.• 8% productivity spike gained by rebuilding the business team through assignment of a sales coach, digital expert, and portfolio manager, activation of a contact-review dashboard, and addition of fulfillment support.• 20% decrease in loan renewal defaults fostered by engineering a customer-calling structure that streamlined tracking relationships and promoted a 30% increase in contacts per banker.• Market share growth delivered, the first improvement in eight years, by designing and guiding execution of development programs that responded to market

Portland / Vancouver

Directed sales and operational activity of consumer and business banking teams with 180 personnel in 20 branch offices. Responsible for deposit and loan portfolios totaling $2.1 billion.• 1,000+% surge in direct reports’ proficiency achieved by conducting detailed evaluations, appointing peer mentors, holding skill-building sessions, and keeping the door open for one-on-one discussions.• Awarded best-in-class status for business referrals by concentrating staff efforts on initiating and maintaining relationships with small enterprise owners.• Hosted an emerging-leader curriculum that moved 70% of enrollees into management by combining a mix of hands-on experience with skill-specific training and mentoring from colleagues.• Produced the company’s largest credit-card revenue by devising motivating marketing offensives, monitoring and reacting to results, and training workers how to successfully pursue chances to close.• Rose to top district division for mortgage origination by partnering with loan-officer associates in directing the sales efforts of disparate teams through regular planning meetings, consistent communication, and organizing joint recognition events.• Top-five-percent district performance position reached for five consecutive years by actively coaching and mentoring, seeding a positive workplace, and driving compelling sales practices.

Oversaw 23 direct reports in the daily operation and future planning of a major branch facility with accountability for $335 million in loans and deposits.• 20% increase in consumer-loan closures realized by framing an auditing procedure that analyzed output metrics revealing the need for remedies or opportunities to make further advances.• Appreciable lift in customer satisfaction scores by designing and mobilizing a service training program unique to the firm.• Limited the branch’s losses to less than budgeted for three consecutive years by training team members in risk-management best practices and breeding a culture of awareness and avoidance.• 15% decrease in customer attrition secured by implementing a personalized support and calling regimen.