Responsible for hands-on management of all internal & external IT activities including: network infrastructure, information security, help desk, Microsoft Office 365 hybrid cloud infrastructure, project implementation, phone / mobile device management, IT leadership, branch office support, physical security and company-wide IT strategy- Successfully brought previously out-sourced IT support & all other IT functions in-house for a 150+ user super fast-growing company- Implemented an automated Inventory management & Help Desk system which led to increased efficiency of IT issue resolution and overall company productivity- Quickly and successfully automated the upgrade of all Windows 7 PCs to Windows 10 with very few issues, as well as the upgrade of everyone’s Office Suite- Successfully migrated all company email to Office 365 which led to ongoing interest and adoption of other Office 365 Cloud apps such as SharePoint and PowerBI- Increased network resiliency and WAN performance by adding redundant site local servers to provide faster access to Terabytes of large files, as well as critical cloud services, and network services- Configured automatic-failover redundant internet connections & secured WAN connections which minimalized company downtime due to unforeseen network issues

Operate a custom and production laser engraving shop focusing on personalized drinkware, photo frames, promotional items, signs, awards and personalized gifts on just about any material, including metal, wood, leather and acrylic. Market Services and customizable products online via social media and ecommerce site.

Responsible for the design, implementation, availability and support of all companyhardware and software infrastructure. Manages and provides direction to the technicalinfrastructure team. Implements and supports the technology infrastructure for alldomestic and international facilities, including data center, communication rooms, videoconferencing, access control, network connectivity, power, HVAC, UPS, servers, storage,cabling and related services. Develops and effectively manages priorities, timelines andprojects.

Manage, Engineer, and Maintain corporate WAN, LAN, SAN, VoIP, and datacenterinfrastructure. Implement and test redundant infrastructure for backup / disasterrecovery purposes. Monitor and tune network and datacenter performance.

Execute IT security audits, vulnerability scans, risk assessments, penetration testing and compiles comprehensive reports directly related to customers' specific risk and business plans. Interface directly with customers to meet and exceed security auditing, penetration testing and remediation requirements. Provides timely documentation detailing systems, network and communication security vulnerabilities.

Proactive Tek is a Managed IT Service Provider, based in Lafayette, Louisiana, specializing in services & solutions that maximize uptime, increase productivity and reduce operating costs for our customers.

Responsible for managing all of the internal IT activities: network infrastructure, information security, help desk, systems and applications maintenance, phone system management, IT team members, remote user support, and IT strategy. - Effectively coordinated, with little to no downtime, all aspects of corporate office move, from moving servers to the datacenter to setting up cubicles in the IT room- Implemented an automated Help Desk system through existing CRM application which was successfully adopted and led to increased efficiency of Help Desk- Successfully upgraded Exchange server from 03 to 07 and migrated data with no data loss- Put into operation a cost-effective file backup system through the use of off-line folder synchronization and an online backup appliance- Designed, implemented, and tested monthly, disaster recovery plan which included bare metal restores as well as phone and fax contingencies- Increased network resiliency by adding backup file server, cert server, and radius server- Employed and tested redundant internet connection w/ Site-to-Site VPN from Corporate office to Datacenter which eliminated company downtime due to ISP failures- Developed and implemented method for network installation of company's own software product, thereby leading to increased sales in an Enterprise environment- Successfully upgraded Cisco Communication Manager cluster and voicemail server from version 4.2 to 7.0 which greatly increased call functionality, as well as enhanced call clarity- Implemented failover servers and network at a remote datacenter for Disaster Recovery purposes. This involved loading servers and mirroring the data in real-time from our primary servers.

Member of corporate IT department with full responsibility for 25 Windows Server 2003 / 2000 servers and 125 Windows XP Pro PCs. Server roles consist of Domain Controller, Email, Web, DNS, WINS, File Storage, SQL Database, Warehouse Management, Payroll, and Spam Filter. A strong work ethic and MCSE certification training helped to accomplish the following:• Implemented and maintained Windows Server 2003 Active Directory Forest Network which drastically increased internal security and network functionality.• Configured and implemented Group Policy in 4 domains which substantially decreased help desk calls.• Configured and maintained 4 separate wireless networks for use in a Warehouse Management Project.• Installed, re-loaded, configured, and maintained over 25 servers which supported several functions in organization.• Upgraded DNS to new Active Directory DNS which increased network reliability and provided name resolution over the WAN.• Implemented and configured SAN for main enterprise servers

Conducted analysis/research on client's safari operations for two months in South Africa. Designed, implemented, deployed, and maintained HTML/PHP/Java website for client in South Africa using Macromedia Dreamweaver. Client's business has significantly doubled since website startup.