Lance Silver Email & Phone Number

Issaquah, Wa, Us

Seattle, Wa, Us

Conversational AI (NLP)Machine Learning Data Science and Engineering

Chicago, Il, Us

Contractor at Expedia GroupData, AI, Platform & Systems (DAPS) group – Artificial Intelligence and Data Science (AI&DS) teamResponsible for leading teams that consist of Data Scientists and Machine Learning engineers who are developing and onboarding Machine Learning models to improve the traveler experience across Expedia Group’s family of brands, including Brand Expedia, Hotels.com, and Vrbo. Driving agile best practices throughout the SDLC, including collaboration with business partners, risk anticipation and mitigation, dependency management, planning, scheduling, and reporting, communication, ceremony facilitation, and servant leadership. (Agile/Kanban methodology)

Mclean, Va, Us

Vendor at MicrosoftAI+R Security and Operations (Bing and MS Research)Responsible for security strategy, assurance/compliance, and operations. Driving enforcement of Zero Trust Policy across the Bing organization. “Protect the Admin” initiatives to Secure Privileged Identity and Access and mitigate Insider Threats, such as burning down Persistent Admins, on-boarding Just-in-Time login/access (JIT and PIM), and Secure Access Workstations. These initiatives prevent production services from allowing 24x7 elevated access. Elevated roles, such as Admin, are reduced in number and permit access only for explicit lengths of time. Driving Azure Security Pack deployment for IaaS and PaaS VMs to enable collection, alerts, and analysis of security event logs. Driving logistics and distribution for Secured Access Workstation (SAW) program. Tech-support for developers using SAW devices (SAWs) to access prod and pre-prod environments. SAW “Trusted Champion” capable of diagnosing and refurbishing SAWs, updating BIOS. Distributing SAWs to users in North America, tracking and reporting usage/compliance metrics, managing SAW inventory. Essential work designation. Formed a PMO for Bing and MS Research Security Assurance to ensure comprehensive, correct, and consistent documentation of divisional security policies. Initiated support, exception, and deferral processes for the division. This position requires daily interaction with worldwide architects and developers for Bing and MS Research, including assigning and tracking completion of ADO work items, providing technical support, and reviewing configuration code.

Program Manager and Scrum Master -- IT BUS CONSULTING - PROF LEAD (U)Enterprise Service Management teamScrum Master for 30+ member team, facilitating all Agile related ceremonies, including backlog grooming, planning, stand-ups, retrospectives. Mentored and monitored activities of another Scrum Master. Change agent.Identified and targeted opportunities for driving improvements to Scrum practices. Recommended formation of smaller, business-aligned, self-organizing Scrum teams to increase agility, visibility and accountability, code/release quality, and productivity. Recommended including demo time in every sprint. Identified, tracked, escalated, and resolved blocking issues. Created processes for tracking, measuring, reporting, and increasing velocity. Planned, managed, and communicated releases. Collaborated with offshore stakeholders as Program Manager for Localization pilot in ServiceNow. Inherited failing Microsoft Project plan (MPP) with dates and milestones but no vision or goals. Worked with product owner and stakeholders to identify and execute user stories and plan for iterative development of a localization program that scales. Layoff due to budget cuts. (Agile)

Senior Technical Program Manager (vendor)Windows and Devices Marketing Content Development Team Business Intelligence (BI) Software Design Engineer (SDE) Lead. Analyzed global Scrum processes of recently combined teams, designed and drove improvements to Agile workflow. Customized configuration of Team Foundation Services (TFS/VSO) project management application to unify processes and reporting. Identified key performance indicators (KPIs), designed queries to capture combined metrics. Created unified reports for internal customers, management, and individual Scrum teams. Collaborated with offshore and onshore Scrum teams. Layoff due to budget cuts. (Agile)

Assisted a close family member with a terminal medical condition. Managed sale of real estate assets and equity trades, dissolution of family trust and engineering partnership. Attended certification courses in the evenings.

Redmond, Washington, Us

Content Publishing (CPub) Production Engineering team, part of Windows and Devices group (WDG).Established and led new managed service that published web and mobile content for Consumers, Developers, IT Pros, and Designers. Published content to the web, to the Windows operating system (Content As A Service), and delivered offline (CHM). Recruited and supervised web producers, application and web developers, editors, and content validators (QA). Identified, tracked, measured, reported, and managed service quality metrics and resource allocation. On-boarded new internal customers; adopted new and deprecated old content management systems (CMS); oversaw and streamlined process efficiency; operationalized production related services; drove intake meetings with new stakeholders; created, communicated, coordinated, and drove schedules and releases, backlog items, and artifacts for tracking; escalation point for complex production issues. (Hybrid PM methodology)Key Accomplishments:• Identified key performance indicators (KPIs) and developed tools and processes for tracking and reporting status each week.• Changed organizational culture• Streamlined triage process, eliminating backlog, and reducing—from days or weeks to less than one hour—the time it took to assign and begin work on tasks. • Reduced—from days/weeks to hours/days—the time it takes to complete work items. • Implemented Customer Satisfaction Survey to measure, track, and report customer satisfaction with respect to timeliness, work quality, and communication of production service.

Information Security and Risk Management (ISRM) team, part of Microsoft Information Technology (MSIT).Designed and managed development of applications that support the corporate information security program. Identified clear business scenarios. Managed all phases of SDLC. PM for Threat Intelligence, Operations, Identity and Access Management. Scrum Master for as many as four Scrum teams simultaneously. (Agile)Key Accomplishments:•Managed v1 application that identifies security threats that can impact the company, and the processes, controls and tools that can protect the company from these threats. Gathered requirements, designed solution, wrote specification, implemented agile processes as Scrum Master. The application disseminates real time threat intelligence across the company, and maps threats to security capabilities to better understand coverage areas, gaps, and investment opportunities. It is also used to collect events from internal teams to understand how effective the security capabilities are at protecting the company from specific threats.•Managed v1 application that finds and reports improperly secured business secrets in the corporate intranet—both on premise and in the cloud—and leverages Machine Learning to reduce false positives.•Managed v1 application for administering Windows Event Forwarding (WEF) at enterprise scale. Collecting Windows events information enables Operations to identify malicious behavior. Evangelized tool functionality across divisions and assisted with broader adoption.•Managed major updates to Identity and Access Management (IAM) applications that support smart card certificates (PKI). Updates enabled on-boarding 20k Nokia employees, global replacement of 150k badges, unified PIN length and complexity requirements. Resulted in reduced logins, increased device connectivity, more secure PINs, improved tool performance and enhanced UI, reduced support cost.•Spearheaded migration of ISRM tools to Azure public cloud (IaaS).

Asset, Capacity, and Onboarding (ACO) team, part of Messaging, Identity, and Provisioning Services (MIPS), a group within Office-365. Led highly visible enterprise service Azure deployment projects. Audited capacity and I/O of worldwide cloud hardware, and made sure additional capacity was procured and configured before engineering limits were reached. Managed decommission and transition of surplus datacenter hardware as customers migrated from Dedicated to Multitenant programs. Ensured projects sustained momentum and stayed on schedule. Maintained effective communication and optimized resource management in a dynamic environment of competing priorities. Accountable for the successful transition of projects to Operations. Gathered, organized, and analyzed enterprise data to frame decision-making and goal setting by project stakeholders. Assured the creation, existence, quality, and accuracy of necessary project related documentation. Managed adherence to internal Project Management best practices and PMI methodology and procedures. (Hybrid PM methodology)

Seattle, Wa, Us

E-Commerce platform Services (eCPS) team.Defined information architecture; established workflow process and engineering documentation best practices; created templates and maintained style guidelines; defined requirements and managed development of new open-source-based (Python) content management system that included authoring, publishing, and presentation system; technical editing and writing of documentation for RESTful e-commerce web services platform. (Hybrid PM methodology) Key Accomplishments:• Designed user interface (Ux) and developed Java application that demonstrated functionality of newly decoupled RESTful Ordering service to support self-service adoption by internal developers. The application exercised all of the Ordering APIs and was thoroughly documented. • Developed an XSL template to transform Amazon’s web service definition files (WSDLs) into HTML reference documents. Collaborated with principal developers to create the docs.

Enhanced processes, automation, and developed user and test verification tools to support the company-wide interoperability documentation programs in compliance with US and EU requirements. Primary point of contact with partner teams, such as Exchange, SQL, and Office.

Envisioning new ecosystem strategies and features for Bing's search platform. Engaging with architects, designers, and business development representatives on strategic direction decisions. Researching search industry technologies and initiatives.

Redmond, Washington, Us

Gathered requirements, designed, wrote specifications, planned, identified and planned mitigations for risks, resolved critical issues, and drove web development projects from beginning to on-time delivery end.Key Accomplishments:o The Premium Subscriber Control detects if visitors to the TechNet Subscriptions home page are not subscribers, and redirects them to information about the benefits and cost of subscribing. This feature more than doubled online orders of TechNet subscriptions, a multi-million dollar business. o In July 2008, redesigned the user interface for subscriber downloads. Release delighted users. “This new UI is a real improvement over the previous versions: looks fresh, very responsive and light, just what it needed to be. Congrats on a job well done!” o Consolidated into one TechNet Library all of the technical documentation for IT Pros, which made it easier for customers to find content, easier for content teams to link content that previously maintained in silos, and easier for infrastructure team to support publishing and rendering.o Managed creation of the self-publishing system for the MSDN and TechNet Publishing System, including documentation and implementation of a support system that reduced by 90% the involvement of the engineering team. Created, implemented, and documented what became the template for supporting new web applications by MSCOM. o Independently managed for two years the platform associated with delivering the online benefits of a $1 Billion per year subscription business—authentication, SQL Server database, middle tier, ASP.NET web components. o Launched the TechNet and Expression Subscription Benefits portal in 11 locales, consolidating the Subscription Benefits Portal into a single codebase for consistent look and feel, extensibility, and easier maintenance.o Earned a Gold Star Bonus in 2007. Awarded to the top 1-2% of Microsoft employees company-wide.

Redmond, Washington, Us

Led, planned, coordinated, and drove releases, quality metrics, and coordination with partners. Supervised programmer-writers and technical editors. Coordinated multiple documentation projects simultaneously—negotiating deliverables and priorities in accordance with legal requirements, resource and time constraints while focusing on developing content that delighted internal and external customers. Balanced support for current products with work on the next version.

Responsible for authoring SDK documentation for Microsoft Internet Explorer. Tested and wrote code samples. Wrote API reference for Internet Explorer programming elements. Wrote overviews, tutorials, and other conceptual content aimed at educating developers implementing new web technologies. Worked in HTML and XML authoring environments. Assisted with development and testing of XML schemas and XSLT templates, and tools for authoring, building, and publishing SDK documentation.

Certification, Information Security And Risk Management

Computer And Information Sciences And Support Services

Yes, Information Technology -- Programming