Lance Stals Email & Phone Number

Detroit, MI, US

Detroit, Michigan, United States

Detroit Metropolitan Area

Detroit, Michigan, United States

Detroit, Michigan, United States

Royal Oak, Michigan

• Strategize and execute targeted sales efforts to attract and acquire new business with high-value, C-level global prospects, significantly expanding ideal client segments.
• Spearhead the full sales lifecycle, from conducting live demonstrations and technical validations to navigating contract negotiations and signing with relevant client business leadership.
• Cultivate a positive client experience by efficiently coordinating the details of scoped and closed/won projects, ensuring successful handoff to Onboarding and Implementation teams.
• Facilitate technical scoping discussions with key technical stakeholders and deliver proof of concepts, successfully integrating various workflows to and from Ambassador platform via JavaScript, API, Webhook, or native.

Ann Arbor, Michigan

• Assessed clients’ and prospective clients’ interests to deliver fully relevant live demonstrations of products both on-site and via web-conference.
• Directed technical scoping discussions for potential products, answering of technical questions to ensure they met the needs of prospective clients; connected technical components of SaaS platform to business challenges.
• Authored and managed deadlines for RFP’s, RFI’s and security audits as requested by clients and prospective clients.
• Consulted on the Custom Dashboard and Card Builder within ForeSee CX Suite as a Subject Matter Expert, including developing both internal and client-facing training documents.

Ann Arbor, MI

• Built relationships with key internal and client stakeholders through recurring calls with self-prepared agendas, as well as impromptu emails and phone calls where quick solutions were required.
• Reviewed clients’ business challenges, key performance indicators, and measurement objectives to provide product recommendations that maximize value.
• Prepared presentations using analytical graphics and descriptive text that explained suggested changes to specific customer experience channels and/or the addition of other Foresee products.
• Delivered presentations to C-level stakeholders and to enterprise-level clients (e.g. Citibank, Disney, Oriental Trading Company, Mattel, Benjamin Moore, Flagstar, First Citizens Bank); managed deadlines, client.

• Performed on-site product demonstrations in a live assembly environment.
• Maintained relationships with clients and resolved issues through regular on-site check ins, as well as impromptu emails and phone calls.
• Collaborated with Sales and Lab management to assemble client information through client communications and on-site observations; delivered proposals that considered internal costs and capabilities, often revising them.
• Educated prospective and existing clients on the features and technical capabilities of premium service solutions, including providing proposals specifying product information, pricing, and test data.

Detroit, MI

• Supported the opening of a new Detroit location, including building both warehouse and sales processes.
• Led over-the-phone and in-person prospecting, Discovery, and product demonstration to sell solutions that met clients’ needs across the region.
• Supervised warehouse staff, delivery drivers, and additional sales staff while successfully carrying a book of business to quota.

Tampa, Florida, United States

• Managed an existing book of business and prospected new opportunities (both via phone and in-person), selling solutions across sign supply organizations throughout western Florida.
• Grew book of business through upsell and new opportunities 25% year over year.