Lance Stephens Email and Phone Number

* Provisioned bare metal rack servers* Deployed software with Ansible and Terraform* Containerized the software suite including client, server, JavaScript and Rust microservices* Created a dev database by containerizing a shallow clone of the production MongoDB instance

* Led migration to Jamf Cloud from self-hosted Jamf Pro AWS instance (EC2, RDS, S3)* Patched Jamf (Apache Tomcat) and its host Ubuntu server for zero days and general maintenance* Automated upgrades for macOS workstations via Self Service* Standardized Python repo template and relevant tooling (Docker, Terraform, Kubernetes (k8s) cron jobs)* Wrote the tier III and IV interview questions and conducted final technical interviews for IT engineers* Worked with management to standardize career ladder for senior engineers* Contributed dozens of Bash and Python scripts to automate various processes (e.g., encryption key escrow, temporary admin privileges, GUI prompts, sync API endpoints)* Authored and edited over a hundred Confluence knowledge base articles* Partnered with building, security, networking, software, and mobile device management vendors to resolve business needs

Built on previous work as a Volt employee. Ongoing projects:* Automating Mac and PC deployment via netboot and PXE servers and respective imaging suites.* Shell scripting (BASH and PowerShell) to archive and deploy workstations, gather information from servers (MS Server 2003, 2008/R2 and 2012/R2), and fill gaps from deployment.* Building GUI Python wrapper for Google G-Suite API to efficiently manage users and groups.Accomplishments:* Maintained McAfee ePO server and workstation deployment with notable protection against ransomware attacks (Eternal Blue, Petya, and WannaCry.)* Implemented new WSUS server via vSphere and pushed hotfixes for said ransomware.* Completed audio-visual work with vendor on main stage used for company-wide meetings.* Resolved audio interference from a local radio station interrupting the primary conference room for executives. * Repaired data analytics server (MicroStrategy) bypassing vendor to meet SLAs.

On-site technician on assignment downtown. Mixed environment with Macs and PCs.Accomplishments:* Revived McAfee ePO server database restoring antivirus, firewall, and antimalware protection to over 100 devices.* Quickly restored AD and G Suite functionality (password, two-step authentication, email, network shares) for dozens of users including the CEO, CFO, and other executives.* Successfully took the CTO's laptop from no-POST to login. Was able to backup user data as a safeguard.* Coordinated with collaborating company's VP to facilitate a remote meeting involving over 30 internal employees.* Installed two surveillance cameras that had stopped working in key areas after previous owner was unable to setup networking functionality.* Taught the UI/UX team how to free up gigabytes of space with a combination of disk space query software, local, and online storage.* Worked with multiple vendors to resolve AV conference, VOIP, laptop hardware, and other issues.* Cleared out the previously unusable IT area and prepped over a dozen laptops for an internal sale.

Created, maintained, and trained client on how to use their new website. LAMP, WordPress, VPS, and PayPal payment portal technologies. PC and Mac performance optimization for remote clients.

Hardware and software desktop support in a hybrid Apple and Windows environment. Project management involving encryption, backup, and asset reporting.Accomplishments:* JAMF Casper Mac management - QA, internal escalations, created scripts and policy to gather logs.* McAfee Encryption Policy Orchestrator (ePO) - developed policies to reduce CPU usage and implement hotfixes for devices such as the Surface Pro 4.* Helpdesk Escalations - worked with remote and on-site users to resolve outstanding tickets involving keychain/password resets, imaging (Windows and Mac), network connectivity, video display, and other hardware and software issues.* Knowledge Base - wrote dozens of articles with in-depth solutions to intricate issues (e.g., FileVault 2 not syncing with Active Directory credentials.)* Vendor Relations - worked with third parties to install network drops for multiple locations including two Vice Presidents' offices; assisted in troubleshooting audio-visual, file storage, VPN, and encryption issues.

Issues addressed: print queue, toner, and spooling; account resets, static IP, DNS, group policy, hardware and software troubleshooting. Learned Active Directory, Exchange ActiveSync, network commands (ping, traceroute), Remote Print Manager, and Computer Management.

Data entry via MS-DOS database software (SCT), MS Excel and Word. Called students in relation to scholarship opportunities or general statistical purposes. Worked in tandem with admissions’ director of enrollment and vice president.

Remotely supported AppleCare customers in technical and account security spheres. Startup, GUI / OS, mail, security, and network connectivity issues were addressed. Primarily serviced hardware including MacBook Pro, Air, Mini, and Mac Pro.

Remotely supported businesses and IT departments that employ Dell technology. Areas of support included hardware, software, and connectivity. Managed multiple cases ranging from MS Office to RAID and encryption issues. Utilized internal resources and peers to solve complex issues in a timely fashion.

Repaired mobile devices such as the iPhone, iPad, and iPod Touch. Coordinated the Genius Bar reducing traffic while upholding customer experience. Trained individuals and groups over Apple products to enrich their public and private lives.

Promoted the Apple brand facilitating the purchase of Macs by students, faculty and staff at Oklahoma State University. A project-based job which included demo tables, workshops, creation of and involvement with events. Networking, communication and marketing skills were heavily used.

Maintained inventory on shelves and in receiving area. Upheld high level of customer service. Oversaw entire magazine and sale books circulation in store and in receiving area.

President's Leadership Council (PLC.) Operated as a student ambassador between OSU-OKC and its target audiences such as student groups, regents, and state congressional leaders. Led a successful enrollment campaign by engaging students through one-on-one conversations across campus. Actively participated in charitable functions and student organizations.