Lance Brindley Email & Phone Number

Nashville, TN, US

• Assist patients in arranging timely access to appropriate treatment services.
• Utilize Salesforce to contact both current and previous customers to set appointments.
• Efficiently answer, initiate, and handle inquiries from clients and support group members referred to AAC via methods including inbound calls, outbound calls, web inquiries, and online chat inquiries.
• Exceed goals for qualifying leads and move them to the next part of the process.

• Traveled to selected homes, known as Nielsen Families, without an appointment and unannounced.
• Identified key players, established relationships, generated interest, and used persuasion skills and techniques to gain cooperation and participation in the Nielsen Ratings.
• Performed presentation of program to potential customers.
• If the selected family did not participate, I then walked door to door in the selected neighborhood to find another family to participate.
• Completed sign-up process with potential prospects, initialized follow up calls, and followed implementation process.
• Worked days, nights, and weekends depending on schedule.