Lance Timmons Email & Phone Number

United States

San Diego, California, United States

San Diego, California, United States

Conducted comprehensive market analysis, leveraging competitor research and insights from the American Red Cross's product portfolio. Utilized data-driven decision-making to identify opportunities for expanding Healthcare and Aquatic Programming within targeted markets, ensuring our services remain competitive and in demand.Demonstrated a deep understanding of the industry, territory, competitors, and our own product/service offerings across certification portfolios. Leveraged this expertise to exceed customer training needs and drive overall satisfaction. Proactively educated existing customers about new certification offerings, leading to increased training adoption and revenue growth.Successfully managed a diverse portfolio of 500+ delivery providers, including c-suite customers. Cultivated strong customer relationships through regular interactions, fostering a conducive environment for certification delivery growth. Consistently achieved outstanding results, surpassing revenue quotas, and expanding our customer base to include new Aquatic Facilities and members of the Police, EMS, Fire, and Hospital communities.Diligently reviewed and analyzed data in accordance with internal client advocacy standards, ensuring the smooth execution of operational workflows. Effectively monitored and escalated any workflow deviations to guarantee timely service delivery to clients. Presented client-specific reports and utilized internal escalation processes to proactively address client concerns.

Connecticut

In this position I represent the CARES (Cardiac Arrest Registry to Enhance Survival) Program within the state of Connecticut. I am responsible for...-Providing training expertise for the CARES program training area such as instructional design or training delivery system.-Designing, implementing, coordinating, overseeing, and providing technical support for all aspects of CARES program integration.-Serving as a liaison to groups and third-party organizations participating in the CARES program.-Maintaining complete and accurate program records.-Conducting program research and ensuring that the preparations of mandatory operational and statistical reports are fact-based.

This position requires that I Identify areas where aquatic facilities (regionally/nationally) could improve lifeguarding/safety operations and performance based on the ARC Lifeguarding program benchmarks, the ARC Lifeguarding Management program, and ARC Instructor materials. I also evaluate lifeguard performance in surveillance and water/land emergency response skills on the job through scenarios and on-site lifeguarding evaluations.I provide analytical, comprehensive reports to clients participating in the AES service, detailing compliance standards and outlining recommendations in a timely manner - within 24 hours of site visits.Lastly, I Coordinate regional/nationwide travel arrangements in a cost effective, cost conscious manner - following strict timelines for client follow up.

Hartford, Connecticut Area

Certified American Red Cross Instructor Trainer - providing the next generation of lifeguard instructors with instruction in preparation, management, and skills needed to teach the Lifeguarding program.

Middletown, Ct

At the northern Middlesex YMCA, my working knowledge of publishing, instructing, certifying, and counseling students grew exponentially. I was also given the responsibility to meet and exceed budgetary goals. Here is a few other responsibilities: -Created, advertised, and taught various Red Cross courses including: Lifeguarding Instructor, Lifeguarding with waterfront module, and First Aid, CPR, AED.-Met & exceeded budgetary goals for the aquatics department by expanding and instructing Red Cross Courses.-Helped craft the facility safety plan, and led facility safety drills that combined various staff including lifeguards and management-coordinated with upper management to implement new aquatics programs, including adult swim lesson classes

Madison, Ct

This position included:- Updating State Parks policies and procedures to synchronize the DEEP lifeguard program to current American Red Cross facility safety standards.- Providing innovative solutions to top-tiered management with a goal to increase water safety awareness statewide.- Hiring lifeguard staff for shoreline State Parks, reaching annual numbers exceeding 60.- Providing consistency in training standards throughout the 7 staffed State Parks.- Organizing, prioritizing, and implementing numerous American Red Cross skills reviews and applying facility-specific scenarios to maintain staff engagement. - Implementation & organization of emergency action plans related to potential beachgoer emergencies.- Providing certifications/reviews to all lifeguard/lifeguard Instructors.-Leading lifeguard and EMS responses to various ocean search/rescues, facility injuries, and life threatening health conditions

Portland, Ct

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Arts - Ba, Parks, Recreation And Leisure Facilities Management

At Southern Connecticut State University, I am targeting a bachelors degree in the field of Recreation and Leisure studies.

Marketing, Business Administration And Management, General

Activities and Societies: -Founder of Young American's for Freedom club -I was a former member of Sigma Phi Epsilon FraternityI began my.