Omar Landaverry Email & Phone Number

United States

• As a Client Advisor, I am dedicated to engaging and developing relationships with prospective clients, serving as the initial point of contact, and guiding them through the sales process.Some of my key responsibilities:
• Engaged with prospective clients as the initial point of contact, guiding them through the sales process.
• Managed the sales cycle from inception to close, articulating Toptal's value and tailoring solutions to client needs.
• Developed relationships with a customer-centric approach, staying informed on industry trends and competitive dynamics.

• As a member of our Client Services team, I worked with SMB clients and their supporting account teams to run the daily operational processes that underpin client success. I work directly with Clients and Client.
• Maintained deep knowledge of Toptal’s service offerings and policies, providing accurate guidance that increased client trust and improved operational efficiency.
• Played a key role in helping the CXS team recover over $1.5M in quarterly revenue disputes, contributing to financial recovery and client retention.

Remote

• As the primary point of contact for network applicants, I ensured a smooth onboarding experience while creating positive first impressions. My professional, energetic, and friendly communication style not only engaged.
• Ensured all new Toptalers possess exceptional English skills to maintain network's high standards.
• Successfully screened candidates with precision, while maintaining strict pass rate of less than 30% for English Screening section in alignment with company requirements, resulting in high-quality talent pool.

Remote

Santiago Metropolitan Region, Chile

Main job responsibilities:- Supported the design and implementation of digital iCOMM channels used with Conference Delegates such as booklets, social media accounts, etc.- Support the Conference Committee with any graphic design requirement during congress preparation.Support the Conference Team during the congress with audiovisual content requests..

South Korea

The main responsibilities of the BDS are managing content planning for social media, managing content creation and design and handling the copywriting for social media.

Guatemala, Guatemala

• In this role, I spearheaded training initiatives by analyzing diverse training needs and transforming them into customized programs, leading to improved team proficiency and personalized learning experiences. I also.
• Enhanced the existing e-learning platform, improving access to training materials and cutting training costs by 28%, leading to more efficient knowledge dissemination.
• Developed and implemented an employee onboarding program, reducing time-to-productivity by 17% and enhancing overall team performance.
• Led innovative training methods during the pandemic to ensure continuous employee development, improving online learning outcomes under challenging conditions.

Guatemala, Guatemala

• I streamlined communication, supported recruitment efforts, and facilitated efficient pre-screening interviews, acting as a vital liaison between operations and sourcing teams.Key Accomplishments:
• Boosted student engagement by creating impactful lesson plans, incorporating diverse learning styles, and fostering dynamic, creative learning environments.
• Enhanced content quality and consistency by expertly proofreading and drafting social media copy, while serving as a key intermediary between the language, communications, and marketing teams.

Guatemala

CSR for Direct Energy (Canada) providing support and billing issues resolutions to customers. Credit and Collections department.

In charge of selecting, managing, and working with a team of creatives & graphic designers creating engaging audiovisual content to be posted on AIESEC International's internal channels of communication. Currently leading an international team, mostly located on EMEA.

BD/iGT Content Creator for AIESEC in Guatemala for the 20.2 term

• I designed and managed a content calendar to ensure the timely production and distribution of transmedia content, leading an international team of videographers, from Europe, Latin America, and Asia. I crafted video.
• Authored video scripts and executed marketing campaigns that significantly elevated brand visibility and audience interaction.
• Coordinated a team of over ten global creatives to streamline production and ensure the seamless distribution of diverse media content.
• Optimized video projects for various platforms, improving video playback and maximizing viewer engagement.

In charge of selecting, managing, and working with a team of videographers creating engagingvideo content to be used within The Leadership Congress' agenda and non-agenda sessions and spaces.

20 Calle, z10.

Representante de Servicio al cliente para Shutterfly Inc., desempeñando un excelente rendimiento y métricas.

20 Calle, Zona 10, Guatemala.

Shutterfly Customer Service representative, working with high standards and great passion for what I accomplished working here.

Master'S Degree In Marketing And Political Communication, Political Communication, Master'S

Licenciatura, Business/Corporate Communications

Communications Undergraduate, Communications, Marketing And Advertising