Lander Coleman Email & Phone Number

Pompano Beach, Florida, United States

• Administered simultaneous client projects, continuously monitoring all communication channels to ensure seamless service delivery, resulting in a 30% improvement in response time.
• Resolved high-priority client inquiries via calls, emails, and chats by employing advanced troubleshooting techniques, improving response time.
• Developed and implemented strategic follow-up procedures for written correspondence, ensuring comprehensive resolution of client concerns.
• Coordinated with multiple departments to devise and implement effective solutions, enhancing efficiency through the use of project management software.

United States

• Supported business merchant service clients by providing credit card and payment solutions to enhance customer service experience.
• Achieved first call resolution and identified platform solutions to effectively assist clients through phone calls, emails, and online chat services.
• Mastered multiple product lines, fostering positive client relationships through consistent service and sales efforts, resulting in a 15% increase in customer satisfaction ratings.
• Executed over 50 account transactions daily, resolved issues, and handled various client requests by gathering information, setting expectations, and collaborating with other support teams to ensure satisfactory.

United States

Online clothing store for menswear and clothing brand

• Delivered exceptional service on company policies and procedures, updating clients with accurate details on deliveries and stock, resulting in a 15% increase in customer satisfaction.
• Handled over 100 daily emails and inbound phone calls regarding company policies and procedures using the company's database and processing system to follow proper protocol.
• Managed important accounts by providing first-class service for all order processing, inventory stock checks, and warehouse drop-offs and pick-ups, increasing order accuracy by 10%.

United States

• Collaborated with school board detectives on over 50 investigation cases, preparing notices of investigation letters, board meeting letters, and reassignment letters, ensuring timely and accurate documentation.
• Coordinated and organized folders for 10+ Professional Standard Committee and school board meetings, facilitating discussions on actions taken against accused employees.
• Managed a high volume of over 75 incoming calls daily regarding cases, meetings, office inventory, and child pickup locations, providing accurate and up-to-date information to parents and staff, resulting in a 20%.

United States

• Surpassed company metrics in active listening, rapport building, empathizing, and delivering exceptional customer satisfaction, consistently achieving a 95% satisfaction rating.
• Managed a high call volume of over 150 service calls daily, handling customer billing and payments, device troubleshooting for cellular/PDA/Tablet, upselling products and services, and providing upgrades and plan.
• Promoted to assist with training by monitoring call handling time, ensuring one-time call resolution, deescalating cancellation calls, and retaining loyal tenured customers, resulting in a 25% reduction in customer.