Jamie Landers Email and Phone Number

• Created the mission and strategy of team built around three key pillars: o Improve the associate experience by testing different scheduling initiatives to promote associate retention o Empower leaders with better scheduling guidance and data-driven insights to improve hourly scheduling forecast alignment o Discover other opportunities for continuous improvement by creating both internal and external feedback loops, including competitor benchmarking, associate sentiment analysis, and pilot feedback sessions• Created a short-to-midterm project roadmap by meeting with leaders and associates to understand key challenges with the goal of expanding to a long-term roadmap with initiatives up to 3 years• Began to work through impact analyses to prioritize efforts, ensuring that we focus on solving meaningful initiatives first• Routinely held focus groups and met with store leaders and associates to talk about challenges and work through projected solutions to ensure proposed solution was helpful and didn’t create a new problem• Created steering and working team committees to ensure cross-functional partnership with HR, Analytics, Finance and Compensation• Consolidated scheduling resources to single intranet page with improved search engine optimization to ensure leaders could find the resources that exist as they need• Deployed a ticket management tool to consistently capture common questions that other Workforce Operations team received in order to build out future editorial calendar and improve and/or create scheduling resources

• Built the business case and refined the vision to gain alignment from Senior HR leadership to deploy a new hourly staffing process to 200+ locations, eventually expanding pilot to be nationwide in Retail and MET• Created a team of three managers and nine people (excluding me) to help ensure appropriate execution of work centered around three key pillars: o Operational excellence and future planningo Designing and deploying technology solutions and prioritizing deployments based upon impacto Communicating to internal and external teams to drive awareness of work and create consistency of location-level execution• Formalized a staffing enhancement prioritization process to consolidate requests and ensure that the most important work was prioritized over less important work, also ensuring that TA leaders were aware of these efforts to help prevent pushback• Set up monthly cross-functional meetings with all field-facing HR Project Management Office (PMO) teams to shift from reactive project support to proactive project alignment, helping ensure that TA was able to plan for large-scale projects in anticipation of launch vs. quickly reacting after the fact • Implemented a feedback loop to ensure that the team was always listening, reacting, and aligning to overall field and location sentiment and used insights to ensure product solutions met desired goals

• Managed The Home Depot’s employment marketing paid media team, who is responsible for planning, developing, executing, tracking, and reporting multiple programmatic, display, and paid search campaigns that are designed to meet business partners’ application goals. • Managed annual advertising budget, growing budget by more than 100% over two years. • Created facility-specific campaigns that align forecasted staffing needs, organic application flow, and projected media application goals for over 2,000 locations nationwide, ensuring that supplemental media is added when goals are not met. • Onboarded new media buying agency at the beginning of FY19, leading to critical challenges that required intervention. Worked with media buying agency to restructure programmatic campaign in order to optimize results with an efficient spend. The resulting intervention led to a 50% reduction in cost per application with a 20% increase in application volume. • In FY18, implemented programmatic media to all field businesses to attract more hourly applications with less spend. After implementation , contact centers saw a 7% increase in applications, retail saw a 13%, and supply chain saw a 22% increase in applications. The spend YOY for each business unit has decreased from 28 – 50%. • Created visual job postings for online contact centers and retail, which led to a 22% increase in click-to-application conversion rate for contact center and a total 76% conversion rate for retail. • Converted negative business relationships into positive relationships with many unhappy field business partners by listening to their needs, responding, and creating creative solutions that have helped them grow their businesses. This has led to a few recognitions by some of TA’s most difficult customers.

• Specialize in gathering market intelligence and industry knowledge to help identify the key candidate market and build a comprehensive strategy for filling in-store hourly roles• Partner with hiring managers, product leaders, and recruiting team to effectively define position requirements and reviewing the recruiting and selection process• Build trust and collaborative relationships with the product leadership, hiring managers, fellow recruiters and applicants• Build excellent pipelines of top level candidates for hourly positions within the organization• Provide expert level knowledge and mentorship for incoming sourcers and recruiters surrounding tools, technology and techniques

• Worked on content for and helped design UI of a Performance Support app• Analyze, design, and develop training material that centers around product knowledge and soft skills • Worked with teammates to devise scripts that were easier to understand and more relatable • Shot and edited training videos, incorporating thoughtful words on screen to aid in retention when the user is pre-occupied because they're on the sales floor • Collaborated with team members to develop a mobile learning strategy for sales floor associates• Researched mobile learning strategies to learn how to embrace mobile learning• Build and maintain great relationships with clients, often being recognized by my superiors for this quality

• Write, edit, and shoot training videos relating to product knowledge, selling, merchandising, and soft skills • Manage multiple projects with different timelines and deadlines• Build and maintain great relationships with clients• Consult with vendors, merchants, brand development, and other subject matter experts in order to gather information for the script• Write bullets and assessments, making sure to have logical distractors in order to truly capture retention of information

• Edited course content ensuring a cohesive lesson plan.• Edited various textbooks (algebra, geometry, literacy) checking for punctuation, spelling, grammar and style.• Upheld strict printing deadlines, while producing clean work.• Worked collaboratively with other content editors to ensure consistency in design, layout, style, and knowledge.• Lightboxed copy to ensure that published PDFs were ready for the press.• Wrote textbook Glossary, adequately explaining terms using in-text examples.• Maintained the reprint tracking log to ensure post-publishing edits were made.• Ensured accuracy of information in test-taking passages, course content, and overall lesson plan.

• Edited various forms of media, including: advertisements, press releases, blogs, Web articles, creative artwork, OMFs, technical material, boiler plates, and web pages for grammar, sentence structure, spelling, punctuation, style, and trademarks.• Ensured accuracy of information, including: fact checking, language, dates, continuity, consistency, design inconsistencies, and alignment.• Managed projects from all departments, edited conceptual through completed stages, intercepted and distributed materials to various editors, and planned and implemented editing cycle. Worked closely with creative, marketing, E-Commerce, retention, and customer service departments.• Maintained and updated all records and reports for various departments’ project managers.• Acted as liaison between departments, elaborated on edits, answered questions, maintained collaborative and productive atmosphere, held meetings and settled disputes. Responded to all e-mail and telephone inquiries.• Maintained strict deadlines, while working quickly, yet thoroughly, as part of the editing team.

• Managed, maintained and wrote daily briefs about local events around Denver.• Interviewed and photographed subjects on-location for feature articles.• Conducted research pertaining to subject matter