- Manage team of Enterprise Implementation Consultants and Project Managers- Lead implementation of new PSA tool across Professional Services- Strategically manage resources across the implementation team- Train new hires to the company in Sales and Client Care- Collaborate across Sales and Client Care departments to ensure internal and client-facing alignment- Improve efficiencies through automation and communication to ensure the team has the right information at the right… Show more - Manage team of Enterprise Implementation Consultants and Project Managers- Lead implementation of new PSA tool across Professional Services- Strategically manage resources across the implementation team- Train new hires to the company in Sales and Client Care- Collaborate across Sales and Client Care departments to ensure internal and client-facing alignment- Improve efficiencies through automation and communication to ensure the team has the right information at the right time to be successful- Manage and oversee special projects such as report automation, resulting in significant time savings Show less

- Manage cross-functional team consisting of BI Engineers and CSMs- Manage P&L for Population Health Department- Design and lead process flows to gain efficiency and improve outputs- Implement Kanban methodology to ensure effective prioritization and delivery- Partner with internal stakeholders to ensure client needs are being met- Mitigate technical risks through problem solving and timely implementation- Liaise between technical, clinical, product, engineering, and… Show more - Manage cross-functional team consisting of BI Engineers and CSMs- Manage P&L for Population Health Department- Design and lead process flows to gain efficiency and improve outputs- Implement Kanban methodology to ensure effective prioritization and delivery- Partner with internal stakeholders to ensure client needs are being met- Mitigate technical risks through problem solving and timely implementation- Liaise between technical, clinical, product, engineering, and client services- Ensure timely and accurate delivery of reporting, dashboard, and ETL processes- Envision and oversee client health and account plan tools- Manage client escalations to resolution Show less

-Manage implementation for the largest new analytics client in our company’s history with a total annual revenue of nearly $2 million-Oversee complex activities of numerous work streams in a multiple-wave implementation of our client's 15 customers-Prepare and present weekly, monthly, quarterly status reports-Develop and manage project management tools utilizing sound project management practices-Provide consultation and timely responses to numerous complex questions regarding… Show more -Manage implementation for the largest new analytics client in our company’s history with a total annual revenue of nearly $2 million-Oversee complex activities of numerous work streams in a multiple-wave implementation of our client's 15 customers-Prepare and present weekly, monthly, quarterly status reports-Develop and manage project management tools utilizing sound project management practices-Provide consultation and timely responses to numerous complex questions regarding function and methodology of the analytics product. Show less

-Managed portfolio of clients including national health and hospital systems with total annual revenue over $1.5 million-Maintained client relationships with executive-level leaders at large health systems-Analyzed data and provided recommendations and consultation to clients-Collaborated with system leaders and internal partners to plan and execute performance improvement programs focused on improving patient outcomes-Applied product knowledge to ensure clients have the best… Show more -Managed portfolio of clients including national health and hospital systems with total annual revenue over $1.5 million-Maintained client relationships with executive-level leaders at large health systems-Analyzed data and provided recommendations and consultation to clients-Collaborated with system leaders and internal partners to plan and execute performance improvement programs focused on improving patient outcomes-Applied product knowledge to ensure clients have the best products for their needs-Conducted regular trainings and educated clients on technical concepts -Monitored customer satisfaction ratings to proactively address issues that impacted client experience-Promoted and led internal process improvement and standardization Show less

-Developed, scheduled and delivered quality training to employees utilizing lean methodology/tools through one-on-one and group settings.-Consulted with a national field claims group encompassing 3 senior leaders, 12 middle managers, 80 front line managers, and 500+ individual contributors.-Developed and implemented auditing system to track compliance with manual check logging and issuing guidelines, resulting in significant savings.-Built plan and implemented Closed Loop Feedback… Show more -Developed, scheduled and delivered quality training to employees utilizing lean methodology/tools through one-on-one and group settings.-Consulted with a national field claims group encompassing 3 senior leaders, 12 middle managers, 80 front line managers, and 500+ individual contributors.-Developed and implemented auditing system to track compliance with manual check logging and issuing guidelines, resulting in significant savings.-Built plan and implemented Closed Loop Feedback (CLF) customer survey tool and Vocalize dashboard system in large claims organizations, engaging with 500+ employees in offices across the country.-Consulted with managers and company leaders to solve critical problems that impact multiple tiers such as Holiday Time Management, New-Hire Turnover/Retention, Onsite Settlements, Virtual Huddle Effectiveness-Collaborated with project team to conduct analysis of internal problem solving tracker, leading to reduced inventory in tracker from 1200+ to 600.-Solved priority problem surrounding coding of flood claims that led to correct coding of 400+ claims. -Led employee engagement problem solving by executing multiple countermeasures such as peer to peer process walks, discussions at quarterly team summit, team pulse survey, etc. Show less

-Led business units in the company through a multi-phase management system transformation that employees elements of Lean and Six Sigma-Coached leaders in effective utilization of Lean tools-Delivered training and mentoring to individual contributors and leaders within business functions-Led work streams consisting of business partners and peers-Utilized effective project management practices -Collaborated closely within a team of LMS (Lean) practitioners-Maintained… Show more -Led business units in the company through a multi-phase management system transformation that employees elements of Lean and Six Sigma-Coached leaders in effective utilization of Lean tools-Delivered training and mentoring to individual contributors and leaders within business functions-Led work streams consisting of business partners and peers-Utilized effective project management practices -Collaborated closely within a team of LMS (Lean) practitioners-Maintained focus on root cause problem solving to promote a culture of continuous improvement Show less

-Investigated claims to determine liability on claims with high reserves-Managed case load consisting of multiple accounts with many unique features-Provided reports to management on the direction of ongoing claims for my team-Analyzed monthly and quarterly claims results to identify focus areas-Led and facilitated for multiple strategy teams-Go-to person in my unit for questions, assistance, feedback, guidance-Continually analyzed claims for my team to identify… Show more -Investigated claims to determine liability on claims with high reserves-Managed case load consisting of multiple accounts with many unique features-Provided reports to management on the direction of ongoing claims for my team-Analyzed monthly and quarterly claims results to identify focus areas-Led and facilitated for multiple strategy teams-Go-to person in my unit for questions, assistance, feedback, guidance-Continually analyzed claims for my team to identify opportunities for improvements-Presenter, mentor, and creator of enhancements for the LTD Mentoring Program-Organized and led monthly senior meetings with focus on special projects Show less

-Managed case load consisting of multiple accounts with many unique features-Established and maintained relationships with several of our most challenging customers-Coached and mentored five new case managers-Utilized numerous programs effectively in various analyses to improve efficiency-Participated in and led many special projects and committees -Attended the annual R.O.S.E. Conference as one of our two company representatives-Completed the Management Assessment… Show more -Managed case load consisting of multiple accounts with many unique features-Established and maintained relationships with several of our most challenging customers-Coached and mentored five new case managers-Utilized numerous programs effectively in various analyses to improve efficiency-Participated in and led many special projects and committees -Attended the annual R.O.S.E. Conference as one of our two company representatives-Completed the Management Assessment Program Show less

• Organized and managed the daily activities of ten employees with diverse backgrounds• Analyzed monthly business reports to determine monthly marketing and sales strategies• Performed many daily tasks in a timely manner in a fast paced work environment• Established and maintained relationships with corporate accounts, body shops, and dealerships• Responsible for training, development, and disciplinary action