Landon White Email & Phone Number

- Manage team of Enterprise Implementation Consultants and Project Managers- Lead implementation of new PSA tool across Professional Services- Strategically manage resources across the implementation team- Train new hires to the company in Sales and Client Care- Collaborate across Sales and Client Care departments to ensure internal and client-facing alignment- Improve efficiencies through automation and communication to ensure the team has the right information at the right… Show more - Manage team of Enterprise Implementation Consultants and Project Managers- Lead implementation of new PSA tool across Professional Services- Strategically manage resources across the implementation team- Train new hires to the company in Sales and Client Care- Collaborate across Sales and Client Care departments to ensure internal and client-facing alignment- Improve efficiencies through automation and communication to ensure the team has the right information at the right time to be successful- Manage and oversee special projects such as report automation, resulting in significant time savings Show less

- Manage cross-functional team consisting of BI Engineers and CSMs- Manage P&L for Population Health Department- Design and lead process flows to gain efficiency and improve outputs- Implement Kanban methodology to ensure effective prioritization and delivery- Partner with internal stakeholders to ensure client needs are being met- Mitigate technical risks through problem solving and timely implementation- Liaise between technical, clinical, product, engineering, and… Show more - Manage cross-functional team consisting of BI Engineers and CSMs- Manage P&L for Population Health Department- Design and lead process flows to gain efficiency and improve outputs- Implement Kanban methodology to ensure effective prioritization and delivery- Partner with internal stakeholders to ensure client needs are being met- Mitigate technical risks through problem solving and timely implementation- Liaise between technical, clinical, product, engineering, and client services- Ensure timely and accurate delivery of reporting, dashboard, and ETL processes- Envision and oversee client health and account plan tools- Manage client escalations to resolution Show less

Cary, Nc

-Manage implementation for the largest new analytics client in our company’s history with a total annual revenue of nearly $2 million-Oversee complex activities of numerous work streams in a multiple-wave implementation of our client's 15 customers-Prepare and present weekly, monthly, quarterly status reports-Develop and manage project management tools utilizing sound project management practices-Provide consultation and timely responses to numerous complex questions regarding… Show more -Manage implementation for the largest new analytics client in our company’s history with a total annual revenue of nearly $2 million-Oversee complex activities of numerous work streams in a multiple-wave implementation of our client's 15 customers-Prepare and present weekly, monthly, quarterly status reports-Develop and manage project management tools utilizing sound project management practices-Provide consultation and timely responses to numerous complex questions regarding function and methodology of the analytics product. Show less

Cary, Nc

-Managed portfolio of clients including national health and hospital systems with total annual revenue over $1.5 million-Maintained client relationships with executive-level leaders at large health systems-Analyzed data and provided recommendations and consultation to clients-Collaborated with system leaders and internal partners to plan and execute performance improvement programs focused on improving patient outcomes-Applied product knowledge to ensure clients have the best… Show more -Managed portfolio of clients including national health and hospital systems with total annual revenue over $1.5 million-Maintained client relationships with executive-level leaders at large health systems-Analyzed data and provided recommendations and consultation to clients-Collaborated with system leaders and internal partners to plan and execute performance improvement programs focused on improving patient outcomes-Applied product knowledge to ensure clients have the best products for their needs-Conducted regular trainings and educated clients on technical concepts -Monitored customer satisfaction ratings to proactively address issues that impacted client experience-Promoted and led internal process improvement and standardization Show less

Charlotte, Nc

-Developed, scheduled and delivered quality training to employees utilizing lean methodology/tools through one-on-one and group settings.-Consulted with a national field claims group encompassing 3 senior leaders, 12 middle managers, 80 front line managers, and 500+ individual contributors.-Developed and implemented auditing system to track compliance with manual check logging and issuing guidelines, resulting in significant savings.-Built plan and implemented Closed Loop Feedback… Show more -Developed, scheduled and delivered quality training to employees utilizing lean methodology/tools through one-on-one and group settings.-Consulted with a national field claims group encompassing 3 senior leaders, 12 middle managers, 80 front line managers, and 500+ individual contributors.-Developed and implemented auditing system to track compliance with manual check logging and issuing guidelines, resulting in significant savings.-Built plan and implemented Closed Loop Feedback (CLF) customer survey tool and Vocalize dashboard system in large claims organizations, engaging with 500+ employees in offices across the country.-Consulted with managers and company leaders to solve critical problems that impact multiple tiers such as Holiday Time Management, New-Hire Turnover/Retention, Onsite Settlements, Virtual Huddle Effectiveness-Collaborated with project team to conduct analysis of internal problem solving tracker, leading to reduced inventory in tracker from 1200+ to 600.-Solved priority problem surrounding coding of flood claims that led to correct coding of 400+ claims. -Led employee engagement problem solving by executing multiple countermeasures such as peer to peer process walks, discussions at quarterly team summit, team pulse survey, etc. Show less

Charlotte, Nc

-Led business units in the company through a multi-phase management system transformation that employees elements of Lean and Six Sigma-Coached leaders in effective utilization of Lean tools-Delivered training and mentoring to individual contributors and leaders within business functions-Led work streams consisting of business partners and peers-Utilized effective project management practices -Collaborated closely within a team of LMS (Lean) practitioners-Maintained… Show more -Led business units in the company through a multi-phase management system transformation that employees elements of Lean and Six Sigma-Coached leaders in effective utilization of Lean tools-Delivered training and mentoring to individual contributors and leaders within business functions-Led work streams consisting of business partners and peers-Utilized effective project management practices -Collaborated closely within a team of LMS (Lean) practitioners-Maintained focus on root cause problem solving to promote a culture of continuous improvement Show less

Charlotte, North Carolina Area

-Investigated claims to determine liability on claims with high reserves-Managed case load consisting of multiple accounts with many unique features-Provided reports to management on the direction of ongoing claims for my team-Analyzed monthly and quarterly claims results to identify focus areas-Led and facilitated for multiple strategy teams-Go-to person in my unit for questions, assistance, feedback, guidance-Continually analyzed claims for my team to identify… Show more -Investigated claims to determine liability on claims with high reserves-Managed case load consisting of multiple accounts with many unique features-Provided reports to management on the direction of ongoing claims for my team-Analyzed monthly and quarterly claims results to identify focus areas-Led and facilitated for multiple strategy teams-Go-to person in my unit for questions, assistance, feedback, guidance-Continually analyzed claims for my team to identify opportunities for improvements-Presenter, mentor, and creator of enhancements for the LTD Mentoring Program-Organized and led monthly senior meetings with focus on special projects Show less

-Managed case load consisting of multiple accounts with many unique features-Established and maintained relationships with several of our most challenging customers-Coached and mentored five new case managers-Utilized numerous programs effectively in various analyses to improve efficiency-Participated in and led many special projects and committees -Attended the annual R.O.S.E. Conference as one of our two company representatives-Completed the Management Assessment… Show more -Managed case load consisting of multiple accounts with many unique features-Established and maintained relationships with several of our most challenging customers-Coached and mentored five new case managers-Utilized numerous programs effectively in various analyses to improve efficiency-Participated in and led many special projects and committees -Attended the annual R.O.S.E. Conference as one of our two company representatives-Completed the Management Assessment Program Show less

Richmond, Virginia Area

• Organized and managed the daily activities of ten employees with diverse backgrounds• Analyzed monthly business reports to determine monthly marketing and sales strategies• Performed many daily tasks in a timely manner in a fast paced work environment• Established and maintained relationships with corporate accounts, body shops, and dealerships• Responsible for training, development, and disciplinary action

Bachelor Of Arts (B.A.), Political Science And Government

Master Of Science (Ms), Leadership And Project Management

Coursework includes: Developing Leadership Capability, The Ethical Leader, Leading Teams, Managing a Diverse Workforce, Managing.