Landon Harris Email and Phone Number

Working with clients to turn their Salesforce dreams into realities.

Co-founded a side business as a hobby and experiment.

ConsumerAffairs is a consumer review and lead-gen platform geared to help consumers make big purchasing decisions. As a Director of Product, I was responsible for establishing the long-term strategic vision of a portfolio of our core internal platforms including reviews collection and processing, matching flows and forms, and customer facing APIs.✔︎ Enabled multi-product and alternate-product sales enhancements within the Personal Finance vertical.✔︎ Took over, course corrected, managed and successfully launched a key project that experienced issues related to budget overrun, schedule delays, and project scope for our internal application dedicated to transcribing and moderating phone reviews. Within a span of 7 months following the application's launch, the application has been used to process 18,596 consumer reviews saving at least 5 minutes in human processing time per review, resulting in a remarkable time-saving achievement of 1,859 hours.✔︎ Automated partner brands’ lead disposition data through API and UI upload. Previously, the process was managed manually via emails and spreadsheets. The API has processed 93,003 batches of records in 10 months, projected to save roughly 3,120 hours (1.5 FTE) annually.✔︎ Designed a matching engine that recommends brands based on customer’s needs. While the platform was still being rolled out across all categories, we saw an additional $25 in revenue per form complete on average, adding over $50,000 in revenue monthly.✔︎ In coordination with the Senior Product Director, deployed an entirely new project prioritization and road mapping process. This process included product lifecycle development with longer-term vision, goals, and direct ties to the company OKRs. Provided transparency and recurring communication with stakeholders.

I was responsible for the digital transformation strategy and the portfolio of all customer-facing Sales and Marketing applications. These applications are responsible for the generation and processing of all revenue in the organization. I partnered with executive leadership to define technology strategy to identify, develop and implement new software solutions, system enhancements, and end user computing tools that improve our customer journey from lead management to homeowner close of escrow. I reported to the CIO.✔︎ Defined and established a multi-year technology strategy and roadmap in support of a key digital transformation objective to enable customers to find, buy, and love their homes using technology✔︎ Managed, mentored and supervised a remote team of 9 business analysts, admins, architects and managers located across the United States✔︎ Evaluated original team performance and capabilities, and restructured the Customer Solutions to ensure that the right capabilities, size and technology acumen were in place to support business goals✔︎ Expanded IT team organization by 30% by identifying key core roles that were missing including: Product Management, Quality Assurance, Project Management, System Administrators and Architecture.✔︎ Designed and established new processes to mature the CRM function from a level 0 (chaotic, non-existent) to level 2 (repeatable, with rigor and structure).✔︎ Identified existing gap in customer security posture, and drove strategy to implement SSO on a primary customer platform leveraging Security vendors and other partners✔︎ Established security governance policies regarding user management and integration of data.

Senior Manager responsible for the Lead Management Team that works to maintain and enhance a best-in-class lead flow process. This includes building, connecting, and supporting systems that bring leads into AWS’s marketing tech stack, ensuring these leads are sent to the right people for follow-up, and providing a follow-up experience for Sales Teams that is easy to use and measurable.✔︎ Leadership expanded my role to manage the entire Global Lead Management program including Data Integrations, Data Hygiene, Lead Routing, and Lead Handoff to Sales. Each of these programs plays a part in the customer journey from new lead to opportunity close using Salesforce, Marketo, and other tools.✔︎ Team is eight full-time employees, including Program Managers, Technical Program Managers, and one Data Engineer.✔︎ Immediately focused the team on operational rigor to measure and understand where time is being spent on unnecessary tasks while delivering a roadmap for stakeholders detailing future projects.

Created the Lead Routing Team with the mission of getting leads to the right person in as little time as possible. This helps enable our sales partners to create a best-in-class experience for prospects and customers. The team took over a lead routing tech stack that was eight years old, with no major enhancements since inception.✔︎ Team made up of two full-time program managers and one Salesforce developer.✔︎ Performed gap analysis to understand faults with existing tech stack and used this analysis to create the team vision to enhance and scale the program.✔︎ Within 18 months, the team has delivered three large enhancements and has one in development to accurately route 4 MM leads, or 33% of the lead database, that previously had no specialized routing and were disregarded by the Sales teams.

Built the AWS Marketing Internal Tools Team to design, develop, and support tools built on the Salesforce platform within the marketingorganization for financial management, goal tracking, operational planning, headcount tracking, and product launch management.✔︎ Scaled the team to one Technical Program Manager, one full-time Salesforce Admin, two full-time Salesforce Developers, and one Data Engineer.✔︎ Coached and developed an intern and brought her back as a full-time member of the team post-graduation.✔︎ Grew the user base from 300 users to over 2000 in three years and launched six new applications.✔︎ Improved the operational planning and financial management applications to facilitate the planning, distribution, and spending ofannual budgets ranging from $250 MM to $750 MM.✔︎ Built internal budget transfer module for the financial management application, saving 1,800 hours of user time annually. Themodule has moved over $7 billion between budgets.✔︎ Built the product launch management application that coordinated 729 services and major features in the AWS product portfolio.✔︎ Migrated away from 3rd party ETL tools to save $160,000 annually from inherited data jobs.✔︎ Reduced duplicate data entry, eliminated human errors, and saved 1,400 hours of user time annually by creating integrations between Salesforce and project management software for a team of 100 users.

Oversaw a group of accounts from both a strategic and tactical perspective to help clients shape and execute a personalized approach to marketing automation to fit their business needs.✔︎ Responsible for overall strategy execution, client communication, timelines and budgets including the coordination and education of other resources internally.✔︎ Supported client needs including deployment of new Salesforce and Marketo instances, data cleaning, best practices, and implementation of new supporting tools.

Built the Business Systems team that oversaw day-to-day user support, system enhancements, troubleshooting, and system health. This included Salesforce connected systems such as DocuSign, CongaMerge, Zuora, Marketo, Cirrus Insight, DemandTools, and Survey Gizmo.✔︎ Scaled user base from 100 to 350 users.✔︎ Brought multiple business processes out of spreadsheets into Salesforce for metrics-driven management, saving hundreds of hoursand ensuring business processes were followed and auditable.✔︎ Implemented backup software and offline processes to ensure business continuity.✔︎ Architected and oversaw development of a custom territory management app that included round robin functionality.✔︎ Implemented data integrity, security, and reporting to prepare for the company’s IPO.

Hired as a Service Manager for the vCloud Express and Verizon CaaS retail cloud products. Moved into Salesforce Administration and Development by volunteering to take on projects to improve the Client Services organization relating to the Salesforce platform.✔︎ Designed and developed Credit Request System in Salesforce, which was migrated from SharePoint. Project included defining requirements of the Finance department, securing support from all departments involved, and writing Salesforce Apex code.✔︎ Used Salesforce solutions and developer tools to proactively complete various projects for Client Services Department.✔︎ Managed technical issues, support, billing, fraud prevention/detection, and reporting for consumer Cloud product.

Managed daily operations and sales at multiple retail stores. Developed various tracking tools used across many states to enhance reporting and performance. Managed on-boarding, training, and human resources for a team of 20. Opened concept store in January 2008 to be the number one store of 2,200 in 2008. My next store was ranked 8 of 2,300 stores nationally at departure.

Sales consultant responsible for both inside and outside sales. Partnered with Account Executives to build outside sales through events at other companies, and became the primary point of contact for multiple Fortune 500 business campuses in the Las Colinas area.

Tracked sales and profit margins on a weekly, monthly, and yearly basis. Focus on superior customer service through training and associate development. In other positions with the company, managed store inventory and reconciled sales and operational reports to detect loss prevention issues.

Provided customer service in all departments of the store through cross training. Interacted with customers to drive sales through demos at store grand openings across Dallas/Ft. Worth