Landon Nelson Email and Phone Number
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I enjoy learning about and experiencing the technologies of today. I find working in a team environment is a great way to sharpen each others skills and to look at life from different perspectives. I look forward to challenges as they help me grow my skills and myself as an individual.
Abbott
View- Website:
- abbott.com
- Employees:
- 82486
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Associate It Business AnalystAbbott Jul 2020 - PresentSt Paul, Minnesota, United States•Oversee daily operations of knowledge base with over 3000 articles on Knowledge Management team•Process knowledge article feedback from level 1 agents and Abbott support teams•Collaborate with Abbott support teams to ensure level 1 agent knowledge is up to date when support processes are added or changed•Post bulletins on knowledge base home page alerting agents of upcoming major support process changes, announcements, and outages•Responsible for reviewing almost 1800 articles for Abbott’s One Knowledge project where Abbott and legacy St Jude Medical combined their knowledge bases•Reviewed and retired over 1100 obsolete or duplicate knowledge articles for the One Knowledge project
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Service Desk AnalystAbbott Jul 2018 - Jul 2020MinnetonkaLSJM Service Desk Analyst at Abbott Laboratories • Guide users through over the phone troubleshooting through investigative questioning• Utilize knowledge base resulting in a first call resolution above company goal of 79%• Escalate tickets when necessary after all troubleshooting has been performed• Train newly hired Analysts on company applications and processes through both classroom training modules and 1 on 1 call shadowing sessions• Contribute to the Service Desk knowledge base by submitting new knowledge articles, updating existing articles, and removing out of date articlesLSJM Service Desk Triage Team Member at Abbott Laboratories August 2019 – July 2020• Receive tickets from Abbott ticketing system and send them cross company to legacy St Jude Medical ticketing system• Assess tickets, determine if the issue is cross company, and route tickets to appropriate support partner if resolution can only occur through elevated support team• Check Outbound queue to determine if resolved tickets on SJM side are also resolved on Abbott side• Contact support teams when tickets have been breached for better understanding of any current hold ups, enforcing quick resolutions by support teams where tickets have come through the Triage queue• Troubleshoot and resolve inbound tickets that can be solved at Service Desk level
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Building Maintenance WorkerCity Of Brooklyn Park, Mn May 2017 - Jul 2018Brooklyn ParkHelping my city by assisting in the maintenance of the Community Activity Center. Duties:Maintaining of grounds around the propertyKeeping schedule for set up and tear down for eventsIn charge of individual assigned projectsEnhancing community members experience at the centerCleaning and maintaining inside the center -
Centerline TeamChick-Fil-A-Franchise May 2016 - Jan 201711820 Fountains Way, Maple Grove, Mn, 55369I worked efficiently in a team environment to insure the happiness of hundreds to thousands of customers a day. At Chick-fil-A, we always went the extra mile to help create raving fans. Going beyond just serving food and making everyone we impact happier was always the goal.Duties:• Fulfilled food orders in a timely fashion• Supervised and upkept centerline• Worked effectively in a team environment• Maintained, organized, and cleaned kitchen area• Enhanced customer experience with friendly service -
Seasonal EmployeeKoehler & Dramm Wholesale Florist Dec 2015 - Jan 20162407 E Hennepin Ave, Minneapolis, Mn 55413Duties:Clearing out the main display area and back room of holiday decor to bring to storageBringing out spring goods from storage to the main display areaResponsible for creating labels, organizing, sorting, and packing away hard goods -
Crew MemberNoodles & Company May 2015 - Aug 20157840 Main Street, Maple Grove MnDuties:Prepared and sauted a variety of noodle dishes to order.Prepared and baked sandwiches and appetizers Measured ingredients required for specific food items being prepared.Cleaned, stocked, and restocked workstations.Worked efficiently in a team environment. -
Seasonal EmployeeKoehler & Dramm Wholesale Florist Dec 2014 - Jan 20152407 E Hennepin Ave, Minneapolis, Mn 55413Duties:Clearing out show room of holiday decor and storing away for the next seasonOrganized and sorted hard goodsCleaned showroom carpets and windows
Landon Nelson Skills
Landon Nelson Education Details
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3.3/4.0 Gpa -
Park Center Senior High3.9 Weighted Gpa
Frequently Asked Questions about Landon Nelson
What company does Landon Nelson work for?
Landon Nelson works for Abbott
What is Landon Nelson's role at the current company?
Landon Nelson's current role is Associate IT Business Analyst at Abbott.
What is Landon Nelson's email address?
Landon Nelson's email address is la****@****alf.com
What is Landon Nelson's direct phone number?
Landon Nelson's direct phone number is +176320*****
What schools did Landon Nelson attend?
Landon Nelson attended University Of Minnesota Duluth, Park Center Senior High.
What are some of Landon Nelson's interests?
Landon Nelson has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Arts And Culture.
What skills is Landon Nelson known for?
Landon Nelson has skills like Computer Information Systems, Computer Science, Business Administration, Leadership, Public Speaking, Computer Proficiency, Smartphones, Microsoft Office.
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