Helping brands in home furnishings with sales distribution needs. Specializing in eCommerce systems and support. Grow eComm without disrupting existing distribution. Please let me know if you need HELP or have questions!

• Directs the company’s efforts to administrate all sales functions with Customer Care and Sales Representative staff.• Manages the company’s Customer Care Department and its interaction with Customers, Sales Reps, Consumers, Freight Carriers and company’s internal staffing across all departments.• Serves as primary contact for company’s House and eTail accounts to cultivate, grow and manage growth, also serving as sales representative therein.• Implements the company’s selling & distribution strategy through the company’s Customer Care Managers (CCMs) and operating system• Assists in the development of marketing programs based upon tiered distribution and multiple product lines adjusting programs to achieve stated sales & profitability objectives, both domestically and internationally• Works with the Information Systems department in the development and maintenance of computer system requirements for sales and customer care functions• Responsible for proper account structure and maintenance, implementing and monitoring all customer programs • Administrates sales rep commission structure• Establishes proper procedures for department and formally communicates standard workprocedures(SWPs) for staff• Manages all activities pertaining to the training and development of all Customer CareManagers(CCMs)• Responsible for Customer Care communication metrics: quality & quantity of email, phone, fax receipts & responses• Responsible for implementing special or episodic sales programs/pricing/promotions/commissions/allocations • Manages receptionist staffing associated with needs of High Point and Las Vegas Markets• Manages sales growth, brand and product representation, pricing policies, promotions and all other applicable selling, administrative and customer care functions for eTail accounts• Pursues new channels of distribution in cultivating new business• Balances new channels amongst existing channels to ensure overall profitable growth of company

Directs the company’s efforts to administrate all sales functions with Customer Care and Sales Representative staff.• Manages the company’s Customer Care Department and its interaction with Customers, Sales Reps, Consumers, Freight Carriers and company’s internal staffing across all departments.• Implements the company’s selling & distribution strategy through the company’s Customer Care Managers (CCMs) and operating system• Establishes, monitors, and evaluates sales and administrative policies recommending changes to maximize effectiveness towards achieving company objectives• Assists in the development of marketing programs based upon tiered distribution and multiple product lines adjusting programs to achieve stated sales & profitability objectives, both domestically and internationally• Works with the Information Systems department in the development and maintenance of computer system requirements for sales and customer care functions• Responsible for proper account structure and maintenance, implementing and monitoring all customer programs insuring guidelines are met• Administrates sales rep commission structure• Establishes proper procedures for department and formally communicates standard work procedures(SWPs) for staff• Manages all activities pertaining to the training and development of all Customer Care Managers (CCMs)• Responsible for Customer Care communication metrics: quality & quantity of email, phone, fax receipts & responses• Responsible for implementing special or episodic sales programs, pricing, promotions, commissions, allocations • Coordinates as necessary with efforts of the Credit Dept to maximize company’s use of cash• Controls Administrative R&A by measuring disputes• Coordinates certain external communications with customers in conjunction with Marketing & Sales Administration• Manages receptionist staffing associated with needs of High Point and Las Vegas Markets

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