Researched and developed pricing strategies with current in onboarding customers to ensure the KPIs of the company are met in regards to volume, revenue, and margin. Developing pricing strategies to gain new business. Work with Executives to plan and reach goals of the company’s revenue and margins by reviewing KPIs. Develop and complete all RFPs gaining more volume from current customers. Work in a leadership role to assist the truckload department on solutions to customer issues or pricing questions.

Develop and maintain relationships with customers to grow Show Me Global Logistics presence in their company. Vetting new carriers to partner with to ensure the highest service and reliability that Show Me Global Logistics built their name on.Assist with sourcing capacity for all customer freight needs. Ensure the highest quality of service for all customer freight needs no matter the mode of transportation.

Customer Service:Customer facing representative discussing freight rates, logistical issues, and future shipments.Excellent communication both written and verbally to customers and carriers regarding shipmentsTimely resolution responses to customers to ensure their satisfaction.Business Development:Develop leads to add to the sales pipeline.Working sales pipeline of customers via phone, email, and other forms of communication to acquire their business.Acquired most new customers during the 2020 calendar year for the office.Ensure proper paperwork in obtained for all shipments required for billing.

Customer service Leader:Main Customer facing representative building and maintaining relationships with current and new customersResults driven manager:Leadership of all departments including new hire process, employee reviews.Responsible for growth and production goals of the company. Growth in customer retention by 25%. Developed standards of operations processes:Developed new marketing products to sell to the customers to help their business.Created project management template to streamline new clients and new project on boarding. Analysis of current customer retention, marketing strategies, billing and profit loss reports to customers and upper management.

Excellent Communication Skills:Led 100 trucking businesses to profitable execution with on time service on average 98%.Excelled in communicating customer’s needs to the drivers for smooth transitions.Collaboration with multiple departments including: payroll, sales, marketing, and operations to fit the needs of the customers and drivers.Led groups of other fleet managers to ensure employee growth and mentorship.Leadership Development:Managed 150 Drivers’ development and 100 individual businessesMentoring driver trainers to develop better students into future driversTrained new in-house employees on how to perform duties of the jobMentor for all in-house employeesData AnalyticsReviewed profit/loss statements for all 100 driver businessCounseled businesses on how to improve their businesses to preform more efficientlyAnalysis of fuel costs and driving trends.Studied data of customer trends to ensure the transportation needs were met.Front facing Customer serviceGo to contact for the drivers to contact at all times.Discussed issues with driver hours, shipping/receiving, and claims with customers via phone and email to achieve solution for all parties.Developed customer need plans with sales department to achieve solutions for their needs.Human Resources:Performed driver evaluations to discuss any areas of improvement.Determined when a driver was ready to be on their own and out of training.Filed reports for any corrective action taken with drivers.Released some drivers due to actions and failure to achieve corrective measures.

Excellent Communication Skills:Taught 5 different classes with ranging student education skills.Effectively communicated lesions to students with increasing knowledge retention.Communicated with the parents of students on their progress and if any additional steps required to succeed.