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Charles Landry Email & Phone Number

Continuous Improvement Manager, Global Technology Service Desk at RBC at RBC

Location: Toronto, Ontario, Canada 10 work roles 1 school

1 work email found @rbc.com LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

RBC

Role

Continuous Improvement Manager, Global Technology Service Desk at RBC

Location

Toronto, Ontario, Canada

Company size

79151 employees

Who is Charles Landry? Overview

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Quick answer

Charles Landry is listed as Continuous Improvement Manager, Global Technology Service Desk at RBC at RBC, a company with 79151 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at rbc.com and a matched LinkedIn profile for Charles Landry.

Charles Landry previously worked as Continuous Improvement Manager, Global Technology Service Desk at Rbc and Manager, Enterprise Incident, Problem, Knowledge and Service Level Processes at Rbc. Charles Landry holds Business Administration, Programmer/Analyst from Centennial College.

Company email context

Email format at RBC

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{first}.{last}@rbc.com

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Profile bio

About Charles Landry

Provides strong leadership to global matrix management teams as well as strategic skills with a focus on achieving and surpassing service level agreements. Specializes in Incident, Problem, Change and Service Level Management. Able to implement significant measurable improvements in error frequency for major accounts managed. Client satisfaction and Service Levels were consistently met and exceeded. Fluent in French.Specialties: Upon joining the Celestica team in Aug 06, SLA's went from regular misses to achieving all targets from Jan 07 to Jun 10.Decreased critical and major problems by 75% over an 8 month span, this allowed an operational shift in focus from crisis management to proactive error prevention management.Other less critical problems were reduced by 60% per month over the same period.Decrease in problems allowed for support staff reductions and increased profitability. ITIL Foundation Certified

Listed skills include Business Process, Project Management, Account Management, Process Improvement, and 27 others.

Current workplace

Charles Landry's current company

Company context helps verify the profile and gives searchers a useful next step.

Rbc

Continuous Improvement Manager, Global Technology Service Desk at RBC

toronto, ontario, canada

Website

rbc.com

Employees

79151

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Company profile

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10 roles

Charles Landry work experience

A career timeline built from the work history available for this profile.

Continuous Improvement Manager, Global Technology Service Desk

Current

Rbc

Toronto, Canada Area

Cut cost, improve knowledge base, improve and promote chat and automation of email process with new front end.

Oct 2015 - Present

Manager, Enterprise Incident, Problem, Knowledge And Service Level Processes

Rbc

Toronto, Canada Area

Responsible for leading and owning a 3 year Incident & Problem Process Management roadmap implementation across the RBC enterprise.

Jan 2012 - Oct 2015

Sr. Manager, Enterprise Systems Planning And Execution, Enterprise Systems Management

Loblaw Companies Limited

Providing problem resolution (3rd level) infrastructure support for Canada’s leading retail company. Driving to root cause and eliminate recurring issues.

Jun 2010 - May 2011

Advisory Technical Services Professional

Ibm Canada Ltd.

As part of the account management team ensuring processes were followed by all support teams. Skilled in creating and conducting training in English and French for support groups which led to reductions in both cost and staff requirements. Trending on both Problems and Changes allowed executives to see tangible improvements in all areas supported. Worked.

Sep 2002 - Jul 2009

Manager Technical Services

Ibm Canada Ltd.

Managed a technical support group of 20, consisting of network, ‘deskside’ support, image and net new project work. Ensured environment availability to a client base of 6000 users that spanned across Canada. Acted as point of escalation, liaison between client management and staff. Performed staff reviews, interviews and hiring.

May 2001 - Sep 2002

Manager/Project Manager

Scotiabank

Oversaw the development and implementation of the Commercial/Corporate Electronic Banking Intranet/Extranet site. Arranged Virtual Private Networking (VPN) and Entrust certificates as the encryption key. Determined deployment process, and termination procedures with HR. Worked with Help desk to take over the 1st line support.

Jun 1999 - May 2001

Programmer /Analyst

Scotiabank

Coordinated the development and implementation of a large scale branch application. Created the General Design Document (GDD) and the External Design Document (EDD).Developer working on numerous bank applications such as Visa, RRSP and Standing Orders. Project teams/durations ranged from 5 people for 6 months to a project with a team of over 200 people.

Jul 1989 - Jun 1999

Intructor

Seneca College Of Applied Arts And Technology

Designed and taught 3rd year college course to students and professionals working in the IT field

Sep 1992 - May 1998

Team Leader / Programmer Analyst

Cibc

Designed, programmed, tested, documented, implemented, and supported various IMS and CICS online and batch systems. Worked on Visa, Mortgage and Loans applications.

May 1987 - Jun 1989

Programmer

Bell Canada

Designed, programmed, tested, documented, implemented, and supported various IMS and CICS online and batch systems. Worked on the first 24 hour online system that was able to produce batch reporting nightly. Was 2 of 20 students hired by Bell during this time of recession.

Apr 1984 - May 1987

Team & coworkers

Colleagues at RBC

Other employees you can reach at rbc.com. View company contacts for 79151 employees →

JS

Joanna Simons Colleague at RbcToronto, Ontario, Canada, Canada View → JL

Judy Leavitt Colleague at RbcGreater Sudbury, Ontario, Canada, Canada View → PD

Patti Drake Colleague at RbcBrockville, Ontario, Canada, Canada View → EB

Elyse Busch Colleague at RbcSwan River, Manitoba, Canada, Canada View → DD

Damian Dyall Colleague at RbcBridgetown, Saint Michael, Barbados, Barbados View → AO

Anthony Osagie Colleague at RbcMississauga, Ontario, Canada, Canada View → SK

Shahini Kumarasingam Colleague at RbcGreater Toronto Area, Canada, Canada View → SM

Sarah Mcclure Colleague at RbcCanada, Canada View → LG

Louise Gravel Gagnon Colleague at RbcMontreal, Quebec, Canada, Canada View → NN

Nuzhat Niazi Colleague at RbcNorth York, Ontario, Canada, Canada View →

1 education record

Charles Landry education

Centennial College

Programmer/Analyst

FAQ

Frequently asked questions about Charles Landry

Quick answers generated from the profile data available on this page.

What company does Charles Landry work for?

Charles Landry works for RBC.

What is Charles Landry's role at RBC?

Charles Landry is listed as Continuous Improvement Manager, Global Technology Service Desk at RBC at RBC.

What is Charles Landry's email address?

AeroLeads has found 1 work email signal at @rbc.com for Charles Landry at RBC.

Where is Charles Landry based?

Charles Landry is based in Toronto, Ontario, Canada while working with RBC.

What companies has Charles Landry worked for?

Charles Landry has worked for Rbc, Loblaw Companies Limited, Ibm Canada Ltd., Scotiabank, and Seneca College Of Applied Arts And Technology.

Who are Charles Landry's colleagues at RBC?

Charles Landry's colleagues at RBC include Joanna Simons, Judy Leavitt, Patti Drake, Elyse Busch, and Damian Dyall.

How can I contact Charles Landry?

You can use AeroLeads to view verified contact signals for Charles Landry at RBC, including work email, phone, and LinkedIn data when available.

What schools did Charles Landry attend?

Charles Landry holds Business Administration, Programmer/Analyst from Centennial College.

What skills is Charles Landry known for?

Charles Landry is listed with skills including Business Process, Project Management, Account Management, Process Improvement, Change Management, It Service Management, Itil, and Management.

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