Lane Smith

Lane Smith Email and Phone Number

Director of Customer Experience @ Corelight
Hopkinton, MA, US
Lane Smith's Location
Hopkinton, Massachusetts, United States, United States
Lane Smith's Contact Details

Lane Smith personal email

About Lane Smith

With over 20 years of experience in technical support, I have a proven track record of delivering high-quality service, driving customer satisfaction, and solving complex problems across various industries and technologies. Previously, I held senior leadership roles at Snyk, Cybereason, and Mimecast, where I managed and scaled the technical support teams in North America, overseeing the service delivery, customer success, and technical account management strategies. I am passionate about security, and I enjoy collaborating with customers, partners, and internal stakeholders to ensure the best possible outcomes and experiences. I am also committed to fostering a culture of learning, innovation, and diversity within my team and the broader organization.

Lane Smith's Current Company Details
Corelight

Corelight

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Director of Customer Experience
Hopkinton, MA, US
Website:
corelight.com
Employees:
420
Lane Smith Work Experience Details
  • Corelight
    Director Of Customer Experience
    Corelight
    Hopkinton, Ma, Us
    View
  • Corelight
    Director Of Customer Experience
    Corelight
    Hopkinton, Ma, Us
    View
  • Qualys
    Vice President, Global Customer Support
    Qualys Feb 2024 - Present
    Foster City, Ca, Us
    I have the privilege of leading an incredibly talented global team dedicated to post-sales customer experience at Qualys. Together, we oversee customer support, technical support, customer operations, and technical project management, delivering outstanding outcomes for our clients worldwide.
    View
  • Snyk
    Senior Director Of Technical Support
    Snyk Feb 2022 - Feb 2024
    Boston, Massachusetts, Us
    Led the transformation and expansion of a global, high-performance team, focused on revolutionizing technical support to significantly enhance the customer experience. Managed daily operations, delivering best-in-class service levels and customer satisfaction. Utilizing AI technology, accelerated engineer onboarding, identified training and documentation needs, and significantly reduced case resolution times, streamlining our support processes. This strategic approach allowed us to continuously refine our support experience, tailoring it to customer feedback and requirements, and ensuring our services met key operational performance goals, with a strong focus on customer satisfaction.
    View
  • Cybereason
    Senior Director Of Technical Customer Support, Americas
    Cybereason Jul 2021 - Jan 2022
    San Diego, California, Us
    View
  • Mimecast
    Senior Director Of Customer Success, North America
    Mimecast Apr 2021 - Jul 2021
    London, England, Gb
    View
  • Mimecast
    Director Of Service Delivery, North America
    Mimecast Apr 2019 - May 2021
    London, England, Gb
    View
  • Mimecast
    Senior Customer Support Manager
    Mimecast Nov 2017 - Apr 2019
    London, England, Gb
    View
  • Mimecast
    Manager, Customer Support
    Mimecast Jun 2016 - Nov 2017
    London, England, Gb
    View
  • Mimecast
    Senior Support Engineer
    Mimecast Jul 2014 - Jun 2016
    London, England, Gb
    View
  • Mimecast
    Core Support Engineer
    Mimecast Feb 2013 - Jul 2014
    London, England, Gb
    View
  • Computersupport.Com
    Technical Support Engineer
    Computersupport.Com May 2011 - Feb 2013
    Chelmsford, Massachusetts, Us
    View
  • United Site Services
    Help Desk Support
    United Site Services Oct 2010 - May 2011
    Westborough, Ma, Us
    View
  • Netarx
    Account Manager
    Netarx Jun 2008 - Nov 2008
    Detroit, Mi, Us
    View
  • Insight
    Account Executive
    Insight May 2007 - May 2008
    Chandler, Arizona, Us
    View
  • Pc Connection, Inc.
    Account Manager
    Pc Connection, Inc. Aug 2005 - Apr 2007
    Merrimack, Nh, Us
    View

Lane Smith Skills

Technical Support Cloud Computing Managed Services Networking Troubleshooting Saas Management Microsoft Exchange Windows Server Mimecast Software As A Service

Frequently Asked Questions about Lane Smith

What company does Lane Smith work for?

Lane Smith works for Corelight

What is Lane Smith's role at the current company?

Lane Smith's current role is Director of Customer Experience.

What is Lane Smith's email address?

Lane Smith's email address is la****@****ive.com

What is Lane Smith's direct phone number?

Lane Smith's direct phone number is +190346*****

What skills is Lane Smith known for?

Lane Smith has skills like Technical Support, Cloud Computing, Managed Services, Networking, Troubleshooting, Saas, Management, Microsoft Exchange, Windows Server, Mimecast, Software As A Service.

Who are Lane Smith's colleagues?

Lane Smith's colleagues are Carey Feldman, Bernard Brantley, Helen Garey, Ben Reardon, Cody Spooner, Taylor R. Hayes, James Lagermann.

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