AeroLeads people directory · profile
Lane Smith Email & Phone Number
Director of Customer Experience
at
Corelight
1 work email found
@mimecast.com
3 phones found area 903, 508, and 617
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Director of Customer Experience
Location
Hopkinton, Massachusetts, United States
Company size
Who is Lane Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Lane Smith is listed as Director of Customer Experience at Corelight, a with 420 employees, based in Hopkinton, Massachusetts, United States. AeroLeads shows a work email signal at mimecast.com, phone signal with area code 903, 508, 617, and a matched LinkedIn profile for Lane Smith.
Lane Smith previously worked as Vice President, Global Customer Support at Qualys and Senior Director of Technical Support at Snyk.
Company email context
Email format at Corelight
This section adds company-level context without repeating Lane Smith's masked contact details.
{first_initial}{last}@mimecast.com
86% confidence
AeroLeads found 1 current-domain work email signal for Lane Smith. Compare company email patterns before reaching out.
Profile bio
About Lane Smith
With over 20 years of experience in technical support, I have a proven track record of delivering high-quality service, driving customer satisfaction, and solving complex problems across various industries and technologies. Previously, I held senior leadership roles at Snyk, Cybereason, and Mimecast, where I managed and scaled the technical support teams in North America, overseeing the service delivery, customer success, and technical account management strategies. I am passionate about security, and I enjoy collaborating with customers, partners, and internal stakeholders to ensure the best possible outcomes and experiences. I am also committed to fostering a culture of learning, innovation, and diversity within my team and the broader organization.
Listed skills include Technical Support, Cloud Computing, Managed Services, Networking, and 7 others.
Current workplace
Lane Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
Corelight
16 roles
Lane Smith work experience
A career timeline built from the work history available for this profile.
Director Of Customer Experience
Vice President, Global Customer Support
CurrentI have the privilege of leading an incredibly talented global team dedicated to post-sales customer experience at Qualys. Together, we oversee customer support, technical support, customer operations, and technical project management, delivering outstanding outcomes for our clients worldwide.
Feb 2024 - Present
Senior Director Of Technical Support
Led the transformation and expansion of a global, high-performance team, focused on revolutionizing technical support to significantly enhance the customer experience. Managed daily operations, delivering best-in-class service levels and customer satisfaction. Utilizing AI technology, accelerated engineer onboarding, identified training and documentation needs, and significantly reduced case resolution times, streamlining our support processes. This strategic approach allowed us to continuously refine our support experience, tailoring it to customer feedback and requirements, and ensuring our services met key operational performance goals, with a strong focus on customer satisfaction.
Feb 2022 - Feb 2024
Senior Director Of Technical Customer Support, Americas
Jul 2021 - Jan 2022
Senior Director Of Customer Success, North America
Apr 2021 - Jul 2021
Director Of Service Delivery, North America
Apr 2019 - May 2021
Senior Customer Support Manager
Nov 2017 - Apr 2019
Manager, Customer Support
Jun 2016 - Nov 2017
Senior Support Engineer
Jul 2014 - Jun 2016
Core Support Engineer
Feb 2013 - Jul 2014
Technical Support Engineer
May 2011 - Feb 2013
Help Desk Support
Oct 2010 - May 2011
Account Manager
Jun 2008 - Nov 2008
Account Executive
May 2007 - May 2008
Account Manager
Aug 2005 - Apr 2007
Team & coworkers
Colleagues at Corelight
Other employees you can reach at corelight.com. View company contacts for 420 employees →
MT
Matthew Tharp
Colleague at CorelightDenver, Colorado, United States
View →
IA
Ignacio Arnaldo
Colleague at CorelightLondon, England, United Kingdom
View →
AM
Anne M. Scannell
Colleague at CorelightDenver Metropolitan Area, United States
View →
SJ
Sammy J. Nijem
Colleague at CorelightUnited States
View →
AA
Alissar Abdin
Colleague at CorelightDubai, United Arab Emirates
View →
VP
Vernon Perry
Colleague at CorelightGreater Indianapolis, United States
View →
KJ
Kyle Jordan
Colleague at CorelightGrove City, Ohio, United States
View →
TN
Tim Nolen
Colleague at CorelightGreater Phoenix Area, United States
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EA
Etai Abukasis
Colleague at CorelightBerkeley, California, United States
View →
CK
Christopher Krieter
Colleague at CorelightColumbus, Ohio, United States
View →
Matthew Tharp
Colleague at CorelightDenver, Colorado, United States
View →
IA
Ignacio Arnaldo
Colleague at CorelightLondon, England, United Kingdom
View →
AM
Anne M. Scannell
Colleague at CorelightDenver Metropolitan Area, United States
View →
SJ
Sammy J. Nijem
Colleague at CorelightUnited States
View →
AA
Alissar Abdin
Colleague at CorelightDubai, United Arab Emirates
View →
VP
Vernon Perry
Colleague at CorelightGreater Indianapolis, United States
View →
KJ
Kyle Jordan
Colleague at CorelightGrove City, Ohio, United States
View →
TN
Tim Nolen
Colleague at CorelightGreater Phoenix Area, United States
View →
EA
Etai Abukasis
Colleague at CorelightBerkeley, California, United States
View →
CK
Christopher Krieter
Colleague at CorelightColumbus, Ohio, United States
View →
FAQ
Frequently asked questions about Lane Smith
Quick answers generated from the profile data available on this page.
What company does Lane Smith work for?
Lane Smith works for Corelight.
What is Lane Smith's role at Corelight?
Lane Smith is listed as Director of Customer Experience at Corelight.
What is Lane Smith's email address?
AeroLeads has found 1 work email signal at @mimecast.com for Lane Smith at Corelight.
What is Lane Smith's phone number?
AeroLeads has found 3 phone signal(s) with area code 903, 508, 617 for Lane Smith at Corelight.
Where is Lane Smith based?
Lane Smith is based in Hopkinton, Massachusetts, United States while working with Corelight.
What companies has Lane Smith worked for?
Lane Smith has worked for Corelight, Qualys, Snyk, Cybereason, and Mimecast.
Who are Lane Smith's colleagues at Corelight?
Lane Smith's colleagues at Corelight include Matthew Tharp, Ignacio Arnaldo, Anne M. Scannell, Sammy J. Nijem, and Alissar Abdin.
How can I contact Lane Smith?
You can use AeroLeads to view verified contact signals for Lane Smith at Corelight, including work email, phone, and LinkedIn data when available.
What skills is Lane Smith known for?
Lane Smith is listed with skills including Technical Support, Cloud Computing, Managed Services, Networking, Troubleshooting, Saas, Management, and Microsoft Exchange.
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