Lane Black Email & Phone Number

Schaumburg, Illinois, US

Menlo Park, CA, US

• Led end to end research for the employee career and performance space, supporting products that helped users set/track goals, gather performance feedback, and enable managers to calibrate performance at key moments.
• Prioritized and owned the product & experience backlog for the performance team to enable faster development and delivery on bug fixes, new user supported product functionality, and design enhancements.
• Oversaw the restructuring of the Information Architecture within the Performance Management Tool by partnering with key business, product, and user stakeholders that increased overall effectiveness.
• Influenced executive leadership to implement new processes for employee goal setting by leveraging data and research to create a BRD & PRD that highlighted new functionality for cascading business priorities that led.

Bentonville, Arkansas, US

• Created and managed the development of an internal feedback gathering widget that was launched to all associates and supported feedback for 35+ internal products.
• Drove strategy and metric implementation related to behavioral, attitudinal, & system data on high invest products for Enterprise Business Services’ space.
• Led cross team collaboration with internal feedback teams to create strategies to consolidate resources, technology, and data pipelines that led to cost savings, tool reductions, improved user experiences.
• Worked with leadership to breakdown product roadmaps & critical paths to identify key moments for end users allowing for prioritization of work & targeted improvement plans

Bentonville, Arkansas, US

- Led continuous user feedback and data gathering initiatives for enterprise products & services- Led enablement of democratization of associate experience metrics for over 55 global products & services by planning, prioritizing, and developing roadmap for feedback mechanisms that were compatible with internal and vendor products.- Served as feedback.

Bentonville, Arkansas, US

- Product Owner for UX Research Applications- Co-created Voices of Walmart Initiative that established a panel of over 3,000 associates in order to enable reliable UX data collection.- Gathered Monthly metrics and conduct UX Audit analysis for over 30 internal products.- Created UX Database to store quantitative and qualitative user data for more robust.

Fayetteville, Arkansas, US

ERP Fundamentals TA: - Coach Students in the use of SAP (FI, MM, SD Modules)- Provide Technical AssistanceBusiness Application Knowledge TA:- Lead online teaching sessions for students enrolled in ISYS 1123.- Assess students engagement and course development.- Collaborate with professors and TAs on student success and learning experience.

Lowell, AR, US

- Point of Contact for National Accounts within brokerage department.- Implemented strategies to increase relationships with customers and improve service.- Handled around $1 million in transactions a month.- Served as liaison between carriers and customer.- Monitored and reacted quickly to changing conditions in order to satisfy customer needs.

Las Vegas, NV, US

-Worked directly with participants and researchers to achieve necessary enrollment in studies. -Created/maintained new database and server.-Planned, coordinated, scheduled and monitored studies.-Analyzed data sets for potential publication.-Mentored undergraduate research assistants

Fayetteville, AR, US

-Received on the job IT support training.-Supported over 6,000 university students.-Used intensive problem solving techniques in order to locate and fix network outages. -Liaison between students and university Information Technology Services.-Explained and discussed problems with students, as well as how to resolve issues.-Wired dorms to have fully.

Fayetteville, AR, US

-MLA formatting editor for accepted research journal papers.

Minneapolis, MN, US

-Supervised a team of 10+ individuals, in order to complete tasks and goals. -Resolved issues with customers from a variety of different backgrounds. -Counted and handled money.-Implemented strategies to increase the sell of products and credit cards.

- General IT work servicing students, faculty, and staff.- Software and Hardware Troubleshooting- Network Wiring

Bachelor Of Arts (Ba), Psychology

Master'S Degree, Information Systems