Lane D Davis Email & Phone Number

Salt Lake City, Ut, Us

Syracuse, Utah, United States

Salt Lake City Metropolitan Area

Provided quality customer service to business customers including major, national and government accounts. Responded to inquiries regarding technical support for advanced products and devices as well as billing and service-related questions. Recommendations for purchase decisions and other customer questions and transactions. • Received award recognizing “top performer” status in the department.• Guided customers through transactions.• Used troubleshooting skills to diagnose and resolve technical issues specific to provisioning, network connectivity and device related issues.• Achieved all quality and productivity metrics. • Reviewed customer accounts and identify opportunities to improve revenue and improvement of services and collaborated with network with account liaisons to relay key information to positively impact sales.• Employed consultative sales methods to identify customer needs and match products and services to meet customer expectations.• Educated customers on benefits and pricing of recommended products and services • Selected to provide peer to peer coaching and feedback.

Salt Lake City Metropolitan Area

Responded to first level inbound calls from customers to provide technical support for devices, and answer billing and service-related inquiries. Provided recommendations for purchase decisions and supported customer transactions. • Based on performance promoted to government and business account support.• Applied troubleshooting and problem-solving skills to resolve issues and inquiries in a timely manner eliminating unnecessary transfers and improving customer satisfaction.

Salt Lake City Metropolitan Area

Collected on past due credit card accounts from 30-day delinquencies up to and including accounts pending charge off.