Lane Everett, M. Ed., Mpa Email & Phone Number

• Execute services scheduling tasks in Salesforce Lightening and Field Service - analyzing certified candidates, assigning based on certifications, location of resources and desired event location; tracking order.
• Collaborated with 3 team members to migrate over 1800 service entries into new Field Service System for department of 11 regional deployment advisors; completed project 6 weeks ahead of scheduled deadline
• Review incoming service requests work orders and ensure orders matched up with customer purchase orders
• Coordinate with account managers to submit correct change order forms to follow company policies when revisions are required
• Monitor exception to policy and change order cases to make appropriate changes to service appointment event details

• Led department professional learning community with 8 peers to create instructional assets, presented best practice to over 175 colleagues in company-wide meeting
• Performed root cause analysis to identify instructional gaps, developed five alternate instructional assets and modified instruction to increase course pass rate to 85%; Used Loom to record 15 videos to create.
• Cultivated and fostered relationships between key stakeholders; Communicated monthly via email, telephone, and learning management systems
• Produced and presented a total of 30 weekly lessons in Adobe Connect live web conferencing sessions; Assembled all lessons and video recordings into centralized digital on demand library
• Achieved rarely-awarded rating of “highly effective” in organizational abilities on annual review

• Guided and navigated interactive discussions with students of ages 4-18, resulting in improvement of their vocabulary, reading comprehension and pronunciation skills
• Established strong relationships with over 100 families to build a loyal customer base in 6 month time period
• Assessed progress of students daily to ensure success of language program, provided written feedback to parents on student’s strengths and weaknesses within the lessons
• Maintained a 5-star rating from parents of over 95% through over 1500 classes completed successfully

Massapequa Park, NY

• Instructed individual students or small groups of four or less students to help them master the material being taught in class
• Selected as a long-term substitute for a special education teacher assistant for a period of three months as one of the few substitute teacher assistants qualified in this area
• Upheld classroom vigorous environment conducive to learning and suitable to the physical, social, and emotional development of students

Nashville, TN

• Launched an e-commerce website with an inventory totaling more than 10k items, refreshing site every other week with the latest developments and inventory information
• Achieved over 1k followers in the first six months of managing social media campaigns for new products and in-store events

Watertown, MA

• Repeatedly singled out as substitute with best classroom management skills which led to being selected as long-term substitute for 1st grade teacher by principal. Responsibilities included creating lesson plans.
• Received positive feedback from 100% classroom teachers and building administration
• Awarded recommendation from administration for going above and beyond what was required of the job

Fort Campbell, Kentucky

• Studied and followed the curriculum and lesson plan as provided by the absent teacher
• Frequently requested by classroom teachers as a substitute. Carried out non-instructional duties as assigned and/or as needed; assigned to a variety of different classrooms, educating all elementary-aged general.
• Recognized by building principal for repeated ability to arrive with very short notice, presentable, prepared, and ready to engage the students

Ft Campbell, KY

• Provided Commander with feedback to ensure FRG is working effectively
• Updated and maintained call roster for volunteers weekly
• Organized and conducted monthly company FRG meetings
• Established successful company fundraisers for upcoming deployment support
• Supported family members when soldiers were out for training**This was a volunteer position

Master Of Education - Med, Educational/Instructional Technology, 4.0

Courses of study include research methods, technology planning and professional development, and instructional design

Master Of Public Administration, Public Administration

B.S., Secondary Education

Activities and Societies: Phi Mu