Manager Of Remote Services And Benchmarking
Charlotte, North Carolina, Us
Created and led a market-making, award winning Internet-based remote diagnostics business, the first of its kind in Honeywell and one which continues to provide strong customer value and revenue growth; led a global team focused on customer delight, attention to detail, continual learning, trust, and respect; managed strategy, requirements gathering, competitive analysis, customer segmentation / targeting / positioning, R&D planning, promotion, sales, and operations; instituted software development best practices including agile methods and task-centered UI design; created real-time operations monitoring system for tracking customer usage and satisfaction.