The Patient Encounter Associate performs all support functions related to patient reception, scheduling, and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues.

Confirm and update patient demographics and verify insurance as necessary to ensure that patients are appropriately scheduled for the physician they are seeing. Demonstrate exemplary customer service and soft skills. Schedule patients for new, follow up and procedure appointments as needed. Follow all HIPPA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents. Work closely with doctors to run a sufficient practice.

Provide administrative support to ensure that municipal operations are maintained in an effective, up to date accurate manner.Oversee receptionist area, including greeting visitors and responding to telephone and in-person request for information.Coordinate inventory orders and office supplies.Greet numerous visitors, including VIPs and vendors.Drafted meeting agendas, supplied materials and executed follow-up for meetings.

Administered scores, records and diagnostic tests as the teacher recommends for individual students. Worked with individual student in small groups to reinforce learning of material or skills initially introduced by the teacher. Assisted the teacher in devising special strategies for reinforcing material or skills based on a sympathetic understanding of individual students needs, interest, and abilities. Operated and cared for equipment used in the classroom for instructional purposes. Helped student master equipment or instructional materials assigned by the teacher.Distribute and collect workbooks, papers, and other materials for instruction. Guided independent study, enrichment work, and remedial work set up and assigned by the teacher.Assists with the supervision of student during emergency drills, assemblies, play periods, and field trips. Keeps bulletin board and other classroom learning displays up to date. Assists with such large group activities as drill work, reading aloud, and story telling. Reads to student, listen to student read, and participate in other forms of oral communication with the student.

● Responded to member concerns and questions about the dental plans.● Worked on a dedicated team, which was designated to provide service to large groups.● Educated the member to have a better knowledge of their dental coverage.● Corrected claims and eligibility information in the system as necessary.● Processed and adjudicated dental claims for dedicated groups.● Consistently exceeded required quality standard of 125 claims per day.● Provided dental offices with complete breakdown of dental benefits, and faxed member eligibility as necessary.