Lane Blackwell Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

- Maintained a 34% profit margin by efficient resource allocation, expanded service offerings to diversify revenue streams and identified optimal pricing strategies that balance competitiveness with profitability- Successfully repaired severed client relationships by proactively initiating and nurturing strategic partnerships, resulting in increased client satisfaction, organic growth and renewed business opportunities- Implemented QBRs and CSATs as integral components of the client engagement process, facilitating open communication channels and fostering a collaborative environment to align business objectives, address concerns, and enhance overall client success- Achieved organic revenue growth of 22% year-over-year while exceeding new business goals with an incremental 6.8% in revenue- Restructured and rebuilt a 26-person account team to improve operating efficiency and create a stronger talent pool achieving a 4% decrease in attrition- Initiated Account Director roundtables as a platform to tackle big picture issues, enabling the collective brainstorming and problem-solving of complex challenges, resulting in effective decision-making and alignment on Account Services' goals- Established cross-organizational alignment on new ways of working establishing process reform and QA benchmarks resulting in a renovated service delivery for our powerhouse of QSR clients: Burger King, Popeyes & Tim Horton's- Devised a new tiered service offering for the Creative, Production and Client Services departments to cater more precisely to the client's scope while maximizing ROI of our employee's time, skills and expertise resulting in a 5.6% profit margin savings- Led agency interactions with private equity firms and investors, delivering presentations and strategic discussions with the objective of positioning the company for acquisition- Elected as a board member, contributing to strategic decision-making for the agency's vision, growth and evolution

Remote

- Provide strategic direction to a management team supporting agency's top clients (Google, TracFone, Whirlpool, FaceBook/Meta to name a few) delivering analytics, streamlining system applications & driving operating efficiency while exceeding EBITDA plans for $120M of business- Reporting Task Force lead for ELT initiative, the Analytics Steering Committee, with the goal to design the strategies and desired outcomes that are critical to building a solid analytics infrastructure & execute against plan- Primary operator of Tier 1 client program execution held to 5% margin savings presenting sales results, development strategies, enterprise initiatives and 'measurement first' acumens in ELT QBRs- Served as change agent to define a new scalable organizational strategy in order to expand Client Service Operations' footprint to Canadian businesses and sister companies providing elevated analytics and new process efficiencies- Created roadmap and drove implementation for new reporting software, Power BI, including enterprise design, UAT and customization to KPIs resulting in a 28% productivity increase and improved client satisfaction with an industry leading platform- Served as Project Manager owning end-to-end management for a series of corporate initiatives: o Operations Skill Matrix and Assessment for talent development achieving 5% increase QOQ o Onboarding Process Tracker & Analysis achieving 53% reduction in days to onboard field o Streamline & Commercialize Reporting Portfolio achieving 54% reduction in redundancies o 12 mos project to overhaul field enterprise data system & reinvigorate vendor relationship achieving a 85% increase in user satisfaction rating o Organized 2021 Mosaic Mentorship Program networking hi-po employees with leadership team- Co-chair of Mosaic Cares committee that empowers employee engagement through corporate activities, volunteering for local philanthropies and community service events

Irving, Tx

- Built a 15+ team supporting $75M of business for an array of tech, home appliance and consumer electronic clients owning all data collection, analytics and reporting strategy for sales growth initiatives - Hybrid role as account manager for the Kaspersky business serving as sole client contact and delivering reporting and insights; managed National Field Manager for the account - Implemented the first BI analytics platform, MicroStrategy, for clients requiring mobile app reporting and insights - Led UAT, training and developed Operations and field team transition plans for new enterprise data collection and Operations management system - Owned R&D for new enterprise learning platform for field and corporate employees; worked with vendor to customize scope to meet business training needs

- Developed new procedures and reporting for a unique program visiting the indirect channel using 3rd party systems to establish more automated processes resulting in improved program effectiveness by 24%. - Successfully launched CAMDroid, first robust mobile data collection app, to secure incremental business with client. - Hired externally & managed two operations coordinators, provided SOPs and one on one training on internal & external systems, as well as, in-depth mentoring. - Established working relationships with program’s clients through team conferences, calls, and daily client communication/interaction. - Strategized directly with CSM and client contact to create new territory coverage, MSL accuracy project and produce adhoc and field reporting for Simple Mobile. - Assimilated and owned all operation tasks for the launch of 3 trial programs and 2 continuity programs. - Nominated to be one of the mentors to hire and lead the Operations Coordinator Training program, as well as, providing aid and previous program documents in creating official company documentation for future new hires. - Attended a Two-Day Excelling at Managing People Workshop by Skillpath Seminars.

Irving, Tx

- Effectively composed, analyzed and critiqued multiple client and internal reports reflecting visit and sales results on a regular basis. - Created and maintained schedules in multiple programs and ensured client’s coverage plan compliance. - Proactively prioritized and addressed client inquiries and provided analysis and scenarios by requested deadline. - Consistently worked with the IS and BI teams to address schedule, report or data issues and guaranteed optimal response time on tasks.- Developed vast knowledge of the company’s internal programs and reporting portals to provide extensive data and informational analysis. - Created strong rapport with the field team by proactively focusing on incremental research to ensure all possible issues were handled thus providing a quick resolution. - Assumed the responsibilities of the Operations Manager position for 3 months; effectively managed all duties while providing same superior support

◦Responsible for creating new and managing current international accounts, as well as market new products such as batteries, medical equipment and power accessories to each account ◦Assisted VP of Marketing in driving key marketing initiatives and creating materials that address to different markets and demographics ◦Performed qualitative and quantitative research to create and/or critique marketing and business development projects ◦Elected to be manager of material and supply chain management as well as supervise logistics for certain accounts ◦Worked directly with management of The Scooter Store ($500M + company) and one of UPG’s largest customers in the medical mobility market

NordstromTier 1 Fashion RetailerPersonal Stylist, Fashion Jewelry 2007-2008Established a strong customer base by analyzing and monitoring purchase history and continuous contact with my customers. Consistently exceeded sales goals. Achieved Pacesetter Status.Used consultative sales approach to assist clients in aligning personal tastes with fashion design.Implemented merchandising skills to promote merchandise and evaluate customer feedback and sales results.