Michael Lane Email & Phone Number

Santa Monica, California, Us

▶ SCOPE: Founded consulting firm specializing in HR administration. ▶ KEY SPECIALTIES: Change Management, Talent Development, & Workforce Planning● Executed talent acquisition and recruiting strategies with continual success, filling mid-level management and executive level roles.

Beverly Hills, California, Us

▶ SCOPE: Led HR operations, building infrastructure for luxury brand SLS LUX Brickell Hotel and Residencies in Miami, FL. Assigned to SLS LUX role after consecutive wins in developing learning programs at the SLS Hotel’s $4.2B venture, Baha Mar in Nassau, Bahamas. Moved SBE brand forward by aligning workplace culture with company ideology in talent structure, training programs, quality performance, and customer service. Leveraged business management, P&L, and operations leadership to develop solvent HR platforms. ▶ SLS LUX: Directed HR function for 160+ associates, fostering cohesive, engaged work culture. ● Built HR infrastructure with focus on compliance, employee relations, learning and development, and systems and analytics design. Identified staffing/budget needs for individual departments. Developed job descriptions, collaborating with director of new hotel openings. ● Generated performance assessment and operations programs, ensuring policy execution. Led HR functions, managing payroll and compensation/benefits packages. ● Integrated platforms and policies encompassing core message of luxury brand, labor law, employment verifications, recruitment/hiring procedures, orientation material, and employee relations.

Beverly Hills, California, Us

▶ SCOPE: Structured and rolled-out operational infrastructure for new 1K-acre, $4.2B luxury hotel development in Nassau. Built learning and development programs aligned with SBE’s quality-focused global brand. Delivered learning programs which lead to new knowledge, new behaviors, and significant positive results for the company. Partnered with corporate HR team to build and develop global learning solutions within the SBE brand framework.▶ SLS BAHA MAR: Structured and rolled-out operational infrastructure for new 1K-acre luxury hotel development in Nassau. ● Structured educational program for 700+ associates, aligning corporate strategy with resource optimization and procedures. Strengthened technology aptitude for employees and ensured quality job performance.● Applied change management strategies to guide associates through targets in service standards, customer relations, technology application, and job responsibilities. ● Integrated compensation/benefits structure, employee relations criteria, performance management metrics, compliance standards, and expatriate program. ● Formalized development and hiring processes, creating path for growth and advancement. ● Developed specialized training programs for all levels of management in Opera, HotSOS, GoConcierge, and Delphi.

▶ SCOPE: Founded consulting firm specializing in HR administration. ▶ KEY SPECIALTIES: Change Management, Talent Development, & Workforce Planning● Executed talent acquisition and recruiting strategies with continual success, filling mid-level management and executive level roles.

▶ SCOPE: Executed talent acquisition and recruiting strategy including, research and sourcing, pre-screen development, functional and technical assessment, interviews, offer development/negotiation, and on-boarding for middle management to senior level positions across a portfolio of Fortune 500 companies and nonprofit organizations.● Identified and recruited top-tier talent through targeted research strategies, assessing qualifications and culture fit capability.

▶ SCOPE: Appointed to senior management team as chairman of operational steering committee. Consecutively promoted to SVP Operations. Led new business channel, ensuring profitability across first-in-industry customer centers in major markets. Achieved record new business growth in customer base, reflective of increased outreach to target markets and implementation of aggressive, innovative marketing and distribution plan. Produced positive sales growth and customer retention/satisfaction rates, enabling company to exceed goals and objectives.▶ KEY CONTRIBUTIONS:● Launched and directed operations, sales, technology, marketing and CRM strategy for insurance/financial centers in 5 US cities and Puerto Rico significantly expanding national visibility, generating 19% of total sales and adding $21M in total premiums.● Managed financial analysis and reporting structure to ensure profitability and ROI. ● Oversaw a $10M annual budget and managed 100+ associates in sales, customer service and operational functions.● Headed corporate services division overseeing real estate development, facilities/vendor/security management, space utilization, procurement, continuity planning, travel/transportation, administrative and event/meeting services.● Integrated training with product knowledge and service quality to maximize productivity, boosting customer satisfaction to 97%.

▶ SCOPE: Oversaw administrative and internal operations of the company by delivering high-functioning, cost effective support services critical to the growth and profitability of the company. ▶ KEY CONTRIBUTIONS:● Delivered a 20% operating cost reduction through targeted efforts in organizational change, process and operations redesign, business partnerships and revitalization.● Managed a $7M budget, directing executive and corporate administration. Led real estate, facilities and corporate services division focused on national expansion initiatives and regional multi-site operations.● Directed 100K+ sq/ft and $4M design and construction of the corporate headquarters, mid-west marketing office, operations center and regional customer centers nationwide; completed 10% below projected cost. ● Chaired steering committee with a multi-functional operational team responsible for development and execution of strategic and operating plans that grew annual revenue from $150M to $190M+ over 5 yrs.● Incorporated financial reporting, process controls and metrics to fuel expansion, saving $5M-$8M per year and driving operating efficiency.

Us

▶ SCOPE: Appointed to steer business growth, reporting to the President/CEO. Built and managed organization of 280 employees to support executive team and revenue goals. Directed and managed all corporate communications, public relations and media affairs, facilitating nationwide expansion. Managed administration and communications for Board of Directors and Advisory Board.▶ KEY CONTRIBUTIONS:● Built human resources model for employee relations and human capital programs to accommodate rapid business development and a 200%+ staff growth.● Institutionalized a corporate services division to develop measures and standards for real estate development, space utilization and planning, facilities and vendor/contract management, procurement and RFP’s, event and travel services, security, records management, business continuity and administrative operations to support national expansion initiatives. ● Developed corporate communications department implementing strategic brand messaging and investor, community, public relations and event programs.● Designed and created innovative and artistic event and promotional marketing initiatives for sales, branding and charitable programs to support rapid growth, recognition and visibility.● Directed and produced annual staff recognition and community gala charity event, raising more than $100K for non-profit organizations.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, English

Certificate, Executive Leadership & Management